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Warranty clain on Sunrider .

Austingobi

Well-Known Member
First Name
Vinny
Joined
Dec 8, 2019
Threads
7
Messages
159
Reaction score
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Location
Austin, TX
Vehicle(s)
2020 Gladiator S
Kudos to Bestop.
I sent an email with photos and description of a hole developing on the passenger side of the Sunrider. Received an automatic response that they are busy and would get to me.
After 3 weeks I gave a call. A not very friendly gentleman told me in a few minutes of discussion that they would send me a new one. I was happy of the result since it was expensive and was a gift from my wife one year ago.
After 2 weeks, no top or any shipping information.
Called again and I think it was the same guy that said they would ship one immediately.
Received it 2 days later. Haven't opened the box and replaced yet but happy that Bestop didn't argue my claim.
This is the first time I've had issues with one of their products.
Not sure why but there is a mention that this new top won't have warranty. That did seem weird to me. Hope it does ok.
I use the sunrider alot and is my favorite and most used mod so far.
Jeep Gladiator Warranty clain on Sunrider . 20211007_002015
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