LTCSlacker
Well-Known Member
- First Name
- Chris
- Joined
- Nov 30, 2018
- Threads
- 12
- Messages
- 125
- Reaction score
- 72
- Location
- Kansas City, Missouri
- Vehicle(s)
- 2020 Jeep Gladiator Rubicon (Billet Silver)
- Occupation
- Military Officer
Lee,@LTCSlacker thank you for illustrating this scenario for me. I've escalated this to see if there is a better way we can handle this in the future.
Lee
- the Bestop team
www.bestop.com
Thank you. I have several e-mails from Bestop, over a longperiod of time, that culminated in a refusal to offer a rebate, even one that would equat a total savings that matched the original rebate.
I'm happy to share them if you would like. I hesitate to name the actual customer service representative who I was in contact with here, however.
I was very disappointed in both the resoluton, and the fact that I had to be the one to continually reach out to Bestop on this issue, and only got answers after weeks, when I wrote them. Not much customer service overall.
As I told them, I would look elsewhere, at this point, for any similar product before I shopped from Bestop, for these reasons, and I would encourage anyone else to do the same, sharing all of my experiences. Perhaps you can change my mind.
Cheers
Chris
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