April 2020 rebate???

obrianmcc

Member
First Name
Mike
Joined
Mar 10, 2020
Messages
24
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25
Location
Meridian, Idaho
Vehicle(s)
2020 Gladiator Sport S
I ordered mine on Feb 28 and still no rebate, coming up on 4 months. Numerous calls and promises that this happens all the time and every indication that it would work out. Initially I didn't include the original UPC from the box because by the time I read the rebate form and requirements, the box had been recycled, but I sent a high res detailed photo of it (including UPC label) which I happened to have taken before getting rid of the box.

Finally got a prompt response from a very kind customer service rep at @Bestop who ended up overriding the (third party rebate company's) rejection and I was advised to check back in a week or so on the status. Tomorrow it will be one month since then. Sent an email to the rep 3 days ago and haven't heard back yet.

As I said before, this stuff can be frustrating but patience and politeness goes a long way; these people are basically on the receiving end of the "complaint department" - nobody's calling them to say hey thanks for doing a great job today.

That said, while I've been over the top patient and kind, my patience is wearing awfully thin and when I paid good money for the top back when the snow was still falling, I had no idea the $100 that I basically loaned would still be on someone else's books in 75 degree sunny summer.

And that said, as far as the product goes, I still love it and highly recommend it.

@Bestop, please, please, is there anything you can do to help move things along?
... sent mine in over a month ago ... still waiting :whatsgoingon:
 

wannajeep

Well-Known Member
First Name
Andrew
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Oct 12, 2019
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238
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Location
Kittery, Maine
Vehicle(s)
JTR
... sent mine in over a month ago ... still waiting :whatsgoingon:
That's actually normal for rebates. I think that's just how they typically work - with a bunch of rebates in the queue, the companies have a lot more cash on the books which they can use to invest, launch a new product, etc.

In this case, the terms and conditions on the Bestop form state "Please allow 4 weeks after mailing prior to check status. Please allow 8-10 weeks to receive your rebate."
 
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