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April 2020 rebate???

obrianmcc

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First Name
Mike
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Location
Meridian, Idaho
Vehicle(s)
2020 Gladiator Sport S
I ordered mine on Feb 28 and still no rebate, coming up on 4 months. Numerous calls and promises that this happens all the time and every indication that it would work out. Initially I didn't include the original UPC from the box because by the time I read the rebate form and requirements, the box had been recycled, but I sent a high res detailed photo of it (including UPC label) which I happened to have taken before getting rid of the box.

Finally got a prompt response from a very kind customer service rep at @Bestop who ended up overriding the (third party rebate company's) rejection and I was advised to check back in a week or so on the status. Tomorrow it will be one month since then. Sent an email to the rep 3 days ago and haven't heard back yet.

As I said before, this stuff can be frustrating but patience and politeness goes a long way; these people are basically on the receiving end of the "complaint department" - nobody's calling them to say hey thanks for doing a great job today.

That said, while I've been over the top patient and kind, my patience is wearing awfully thin and when I paid good money for the top back when the snow was still falling, I had no idea the $100 that I basically loaned would still be on someone else's books in 75 degree sunny summer.

And that said, as far as the product goes, I still love it and highly recommend it.

@Bestop, please, please, is there anything you can do to help move things along?
... sent mine in over a month ago ... still waiting :whatsgoingon:



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wannajeep

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Andrew
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Kittery, Maine
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JTR
... sent mine in over a month ago ... still waiting :whatsgoingon:
That's actually normal for rebates. I think that's just how they typically work - with a bunch of rebates in the queue, the companies have a lot more cash on the books which they can use to invest, launch a new product, etc.

In this case, the terms and conditions on the Bestop form state "Please allow 4 weeks after mailing prior to check status. Please allow 8-10 weeks to receive your rebate."
 

BlackDog

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Ryan
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Evergreen, CO
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2020 Sting Gray JTR / 2005 Grand Cherokee
Almost right at 10 weeks and I received my rebate. :rock:
 

Austingobi

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Vinny
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Dec 8, 2019
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Location
Austin, TX
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2020 Gladiator S
I'm ready to buy one if they offer a $200 rebate (like they did at the beginning)
 

rafaelsmith

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Rafael
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Location
Oviedo/Chuluota FL
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2020 Punk'n Gladiator Rubicon
Occupation
Software Engineer
Rebate form sent in: 4/10/2020.

...still waiting.


Good thing this is a really nice product otherwise I would be much more upset and questioning ever doing business with them again.
 

rafaelsmith

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First Name
Rafael
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Location
Oviedo/Chuluota FL
Vehicle(s)
2020 Punk'n Gladiator Rubicon
Occupation
Software Engineer
At this point, I have given up expecting anything. I Just accept I overpaid for the Sunrider.

No more Bestop business from me. :(
 

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