Exceed Fabrication
Well-Known Member
- First Name
- Kelvin
- Joined
- Sep 19, 2023
- Threads
- 84
- Messages
- 576
- Reaction score
- 1,034
- Location
- Canton,China
- Website
- exceedfab.com
- Vehicle(s)
- 2022 Gladiator Willys,Wrangler JK,Polaris RZR 1000
- Occupation
- Project Manager
- Thread starter
- #166
For those customers who have not been to JGF recently, I will send them an email explaining this.Just remembered something, as you can see on our ytb/ins, we have been testing our SD1 like crazy to find as many potential problems as possible before shipping.
We did find a problem with our bump stop rubber being too soft, and after multiple hard openings and closings (we used it frequently for about two months). The rubber tip has begun to break, and in severe cases, the screws inside are exposed, especially on the front door.
I mentioned earlier that we used a bumpstop that was too small and too hard, which caused the frame to dent when the door was closed hard, but we didn't consider the rubber hardness issue when we changed to a larger bumpstop.
I think any product will have problems, and we don't have to hide it for fear of losing orders. We have been trying to look at the SD1 from the customer's perspective.
We are already looking for more durable bumpstops, and now each set of front/rear doors will come with two extra bumpstops for replacement (including doors that are already in transit).
If your bumpstop is damaged and you have used up all the spare bumpstops, please contact me to provide you with a new bumpstop. If you encounter any other problems during use, please contact me as well.
In case anyone doesn't know what part I'm talking about, I put up a picture of the new bumpstop and tomorrow I'll post what our bumpstop looks like now.
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