Be Cautious When Purchasing Black Horse Off Road Products

[HouseofBoyd]

Rust after 6 short months...can't blame salt, no salt on the roads around here...truck is washed every 2 weeks, no harsh cleaners....they claim that their product is powder coated...I think it's just cheap paint on unprepared metal.....I've contacted them...as of this posting, no word back..

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[MadMojave]

???

 

[CJ5w4wdSmokyOnMyTail]

Rust after 6 short months...can't blame salt, no salt on the roads around here...truck is washed every 2 weeks, no harsh cleaners....they claim that their product is powder coated...I think it's just cheap paint on unprepared metal.....I've contacted them...as of this posting, no word back..

Good to know. Thanks for posting/reviewing.

 

[KurtP]

I hate it when companies do this shit.

Sorry about your luck.

 

[takeitsleazy]

It’s why I don’t but smittybilt or rugged ridge. Some of their bumpers aren’t even that bad structurally, but the finish is complete crap across the board. Easy way to save money

 

[Troybilt]

How did you contact them? How long ago did you contact them? It is hard to tell from the pictures what is going on. It looks as if it could be a contaminate on the surface.

Not busting your chops or trying to blame the customer. Just trying to get a bigger picture.

 

[HouseofBoyd]

How did you contact them? How long ago did you contact them? It is hard to tell from the pictures what is going on. It looks as if it could be a contaminate on the surface.

Not busting your chops or trying to blame the customer. Just trying to get a bigger picture.

I contacted them via their website 2 days ago...also on twitter and facebook...the rust is forming under the "powder coat"..not on surface...

 

[Moe_Fugga]

https://blackhorseoffroad.com/p-37421-warranty-information.html

Should be good for 3 years. Good luck.

 

[Factoid]

What is happening to the finish in the bottom left corner of your last picture or is that intentional? Please let us know if/how they respond. I’ve always said that you cannot be judged for making a mistake, but you will be judged based on how you address the mistake. Hope they make it right.

 

[HouseofBoyd]

Black Horse Off Road responded to my Facebook post..gave me an email address to send pics or a link to pics...we'll see what happens now...

 

[Black Horse Rob]

Rust after 6 short months...can't blame salt, no salt on the roads around here...truck is washed every 2 weeks, no harsh cleaners....they claim that their product is powder coated...I think it's just cheap paint on unprepared metal.....I've contacted them...as of this posting, no word back..

HI John,

Let me begin by saying I truly am sorry you are having an issue with one of our products. We absolutely do stand behind our products and have a warranty policy clearly stated on our web site. We do all we can to make things right when things aren't well.

Your first email to us was sent at 2:41 PM yesterday. Kevin responded to you in an attempt to gather more information at 12:33 PM today. It looks like you never called in to our office. Though we are generally quicker to reply to our inquiries, I believe this was a sufficient response time. I wish you would have given us a chance to make it right before trashing us on several sites including your personal blog. This is not generally a means getting a warranty honored. Personally, I don't want to help you... but I will.

Please go ahead and respond to Kevin's email, providing us with the photos and the original purchase receipt or invoice and we will go from there. Do not send us links to other sites where you have pictures posted. We don't care. If you truly want this covered, and we intend to cover it, please follow the process.... and really, it's an easy process. If you prefer to reply directly to me, you can do so. my email is [email protected]

Rob Office Of The Director of Stuff at Black Horse Off Road. Email: [email protected] www.blackhorseoffroad.com

 

[Jeeperjamie]

It’s why I don’t but smittybilt or rugged ridge. Some of their bumpers aren’t even that bad structurally, but the finish is complete crap across the board. Easy way to save money

Never had a rust issue out of anything I've bought rugged Ridge wise, at least in the past 6yrs. Can't say before that. I ran a rugged ridge rear bumper on my JKU for over 5yrs with almost no rust.

I'll say this as far as powder coating goes, around my area you can have pretty much anything powder coated for $200 or less, and a lot of times if you take them a number of things and they want charge you much more or anything at all to do them. That's prep work and powder coating. I just called the dude I know who's done stuff for me about doing the Badlands Fairlead on my bumper and he told me $40 and I asked about the winch hook as well because it's showing signs of rust and he told me he would do both for $50. If your paying a ton of money for something then I guess I would expect the finishes to be nice but when they are on the cheaper side then you got to weigh your options on if it's worth buying and then having it powder coated if you need to. In my experience blackhorse stuff is normally on the budget side of things.

I'm 100% not saying you shouldn't be upset about it though.

 

[Deleted member 30519]

Does anyone know what the best kind of touch up paint to fill in powder coated chips or rust? I have a set of iron cross side steps that are gonna need some serious attention come spring time. Its sad to say they are only 8 months old.

 

[Moe_Fugga]

HI John,

Let me begin by saying I truly am sorry you are having an issue with one of our products. We absolutely do stand behind our products and have a warranty policy clearly stated on our web site. We do all we can to make things right when things aren't well.

Your first email to us was sent at 2:41 PM yesterday. Kevin responded to you in an attempt to gather more information at 12:33 PM today. It looks like you never called in to our office. Though we are generally quicker to reply to our inquiries, I believe this was a sufficient response time. I wish you would have given us a chance to make it right before trashing us on several sites including your personal blog. This is not generally a means getting a warranty honored. Personally, I don't want to help you... but I will.

Please go ahead and respond to Kevin's email, providing us with the photos and the original purchase receipt or invoice and we will go from there. Do not send us links to other sites where you have pictures posted. We don't care. If you truly want this covered, and we intend to cover it, please follow the process.... and really, it's an easy process. If you prefer to reply directly to me, you can do so. my email is [email protected]

Rob Office Of The Director of Stuff at Black Horse Off Road. Email: [email protected] www.blackhorseoffroad.com

 

[CaptNkllm]

Krylon or rustoleum is good. Just need the finish (gloss, matte) to match

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