Frustration is an understatement......

[BRMoose]

Good thing I rarely wash my jeep and California is in an epic drought. Maybe I’ll avoid the leakologist at my dealership. ?

Depends

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[whiteglad]

I saw the heat through the AC ducts TSB elsewhere on this forum. Unfortunately for us, Jeep Cares has to work through the dealership YOU chose. Rear window problems are discussed on this forum in a very long thread. Go to another dealership. They are not all the same, and Chrysler can only do so much to police them. Some dealers, Tech Advisors and Area Managers are top notch, just look for them. You wouldn't pick any surgeon out of the yellow pages, would you?

 

[Challenger85]

The leak specialist at my dealership told me they will all eventually leak at the back window. New or later on. Mine is a 20 just hit 19k and started leaking and quickly progressed to a very bad leak across the whole top of the window.

Leak specialist ??? They probably just told you that to make you happy, he’s probably the janitor lol.

 

[ShadowsPapa]

AGAIN, I am not suggesting taking completed engines or transmissions apart. When I spoke of the past when parts would be taken off units in stock, I was referring to fog lights, mirrors, etc. Not taking camshafts out of motors FFS

Then why even mention taking parts off - you were talking about a transmission pan being days or weeks out, then went on to talk about talking parts off something else to make yours complete. Why? They're not going to do that, nor should they.
You said "my grandfather would take parts.............." and were talking about your transmission pan. So you implied the dealer should find one even if off another vehicle. Otherwise, why bring up taking parts off?
ALL CAR MAKERS are suffering the same fate and yet people act as if this is JEEP's fault, JEEP should do something, JEEP OWES US.
It's the world - the new reality, the new future.
Anger won't fix it.

 

[ShadowsPapa]

Leak specialist ??? They probably just told you that to make you happy, he’s probably the janitor lol.

He knows leaks - fixed the leaky toilet last week.
J/K

- some people do glass and body, some do drivetrain, some are best at the interior or electric, some have a great general understanding of most things (getting harder these days) but still...... to say "they will all do this" is a stretch, IMO.
Companies always take note of what's costing them money. Warranty claims are watched - if they have to replace glass and/or tops, they're paying attention. They also know that Ford and GM are watching complaints related to Jeeps. It's how you one-up your competition. Beat them to the fix.

 

[ShadowsPapa]

Depends

Bladder control aisle.

This week is a celebration for us here - first rain in weeks. some places 20" down for the year so far. Trees are already dropping leaves, corn is coming out of the fields in some places - weeks early. Beans yellow and dropping leaves - a good month early.

 

[Deleted member 31576]

Simmer down. I specifically said they shouldn't take it off a completed vehicle (read above). And ya, I am willing to bet Jeep has a ton of pans at the assembly plant that are allocated for new vehicles. I am suggesting that Jeep take care of the vehicles they have sold by relieving some of those parts to fix their errors.

AGAIN, I am not suggesting taking completed engines or transmissions apart. When I spoke of the past when parts would be taken off units in stock, I was referring to fog lights, mirrors, etc. Not taking camshafts out of motors FFS

You chose to assume I meant something else, thought it was pretty clearly stated.

He assumes a lot, a lot of the time

 

[Deleted member 31576]

So apparently this dealership service department shut down the day after I was in there with my wife for COVID - does anyone think they should of notified anyone that was in the service area??? Or just me. Common courtesy isn’t common any more just like customer service isn’t service any more. It’s sad that a dealership has plenty of staffing to sell a vehicle, shop a loan and prep a car for delivery - but we are suppose to be worried about parts shortages, manufacturing and a bunch of other b.s..


stop selling the vehicles if you can’t commit to service them - from every angle. If you take my money for a new vehicle then you should stand behind your product. From the guy writing the service ticket to the owners of the company. And don’t tell me this is unrealistic.

 

[ShadowsPapa]

They should notify people. In fact, for a while, that was sort of an unspoken rule. If you know who was there, contact them as a courtesy.



IF it's just their service department sucks - not a matter of parts waiting, then go through the processes - regional reps help a ton. I had a car a few years back that sat unevenly. The shop checked it over, nothing wrong. I went back with it and a tape measure - see, it's wrong. So they replaced the springs. Still not right. Contacted regional rep and - a month later, that service manager was working parts at the local Chevy dealership. Yeah, he'd been let go. I know the processes work.
When they get enough of the poor surveys back at Jeep about that dealership, that dealership suffers the consequences. I've been begged and called - PLEASE submit that survey! they said.
I was called by Jeep customer support about one survey....... they called ME.

Lots and lots of anger out there.

 

[Mouse]

Just want to add that my rear window was replaced this week. I posted pics in another thread. The top center of the seal channel is going to be a problem with many gladiators (like mine). That seal channel is glued (with window urethane) to the glass. Then when the window is installed in the hardtop, they use urethane in the seal channel to glue it to the hardtop. The factory urethane bead was very thin at the top center of mine and it was apparent after they removed it that that area had never sealed to both glass and plastic seal channel. The area was dry and dirty; evidence of the leak.

The service manager told me that there was a new rear glass part number (I show them in the other thread). The only difference I could tell was that the urethane bead on the new window was more substantial than the original one and that are at the top/center was much better sealed.

 

[ShadowsPapa]

Just want to add that my rear window was replaced this week. I posted pics in another thread. The top center of the seal channel is going to be a problem with many gladiators (like mine). That seal channel is glued (with window urethane) to the glass. Then when the window is installed in the hardtop, they use urethane in the seal channel to glue it to the hardtop. The factory urethane bead was very thin at the top center of mine and it was apparent after they removed it that that area had never sealed to both glass and plastic seal channel. The area was dry and dirty; evidence of the leak.

The service manager told me that there was a new rear glass part number (I show them in the other thread). The only difference I could tell was that the urethane bead on the new window was more substantial than the original one and that are at the top/center was much better sealed.

And to think years ago glass like this was installed with only the seal - no urethane was used. I know it's the "go-to" "fix-it-all, guarantee no leaks ever" product - but why would rear windows work with a simple seal, no urethane, and today they leak even WITH urethane? The hatch glass in my 82 was originally put in with a - gasket/seal - no urethane.

 

[MrZappo]

And to think years ago glass like this was installed with only the seal - no urethane was used. I know it's the "go-to" "fix-it-all, guarantee no leaks ever" product - but why would rear windows work with a simple seal, no urethane, and today they leak even WITH urethane? The hatch glass in my 82 was originally put in with a - gasket/seal - no urethane.

The combination of Covid and Global warming has caused water to be more leakier ... Im not a scientist but the leak specialist at my dealer has confirmed this ... He read it on the internet ...

 

[ShadowsPapa]

The combination of Covid and Global warming has caused water to be more leakier ... Im not a scientist but the leak specialist at my dealer has confirmed this ... He read it on the internet ...

Ah, so hot water is thinner. That makes sense. So if we all move to Alaska, no more leaks?

 

[MrZappo]

Ah, so hot water is thinner. That makes sense. So if we all move to Alaska, no more leaks?

There are no water leaks in Alaska ... Especially between December and March ...

 

[Jerhemi]

Then why even mention taking parts off - you were talking about a transmission pan being days or weeks out, then went on to talk about talking parts off something else to make yours complete. Why? They're not going to do that, nor should they.
You said "my grandfather would take parts.............." and were talking about your transmission pan. So you implied the dealer should find one even if off another vehicle. Otherwise, why bring up taking parts off?
ALL CAR MAKERS are suffering the same fate and yet people act as if this is JEEP's fault, JEEP should do something, JEEP OWES US.
It's the world - the new reality, the new future.
Anger won't fix it.

It was stated to express a point of how customer service used to be the main priority. It is NOT unreasonable to expect a perfectly running vehicle when you buy brand new. So, yes, Jeep does owe me.

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