Am I being an Ahole? Update Page 7

[Bantam]

Bummer you had to work so hard for it, but glad you got a bed rack that works for you’re needs.
Looks good ??

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[AZCooWhip]

Without reading everything on all pages, have we determined yet if OP is an a$$hole ?

???

 

[JohnnyUtah]

Without reading everything on all pages, have we determined yet if OP is an a$$hole ?

???

I think the consensus was not an asshole.

 

[SwampNut]

Wrong, we determined that everyone is an asshole, including you.

 

[Gladiator Girl]

What would you do in this situation.
On Feb 12, I ordered a bedrack and some extra parts from a small shop that is not local to me. The rack fit every need I had. One of the reasons I picked this place was the owner answered his personal cellphone on a sunday to answer my questions.

After I ordered I didnt get a lead time but I figured it would be 6-10 weeks like every one else in the industry so on Feb 26th, I reached out just to get an expected date, not solid, just what are we looking at and was told "youre already at powder coating, shouldnt be long". Awesome, I'm thinking these guys are rockstars, rack is almost done.

Talked to him again on March 22nd and the "powder coater lost some of your pieces", which I guess means they need to refab them and send them again. No big deal, they had the first pieces to powder coat in 2 weeks.

Talked to him again on April 12th and he said he was picking up my pieces at the end of the week. SInce that was the case, I needed an RTT and since I like buying from small business, I bought an RTT and an Annex, so another 2 grand. RTT and Annex has arrived, it was shipped from the manufacturer.

However, April 12th was the last time he would answer a call, email or text. I wasn't calling every day, I'd check in with him every couple of weeks. I've tried all methods of contact since that time with 1 text returned that said I'll call you later.

I found his partner through Instagram, asked him to check on MAy 24th. On the 25th, the partner told me my stuff "Should be shipping out next week". Awesome.

Now June 9th, and neither one will return a call or a text.

I'm thinking, screw it, its perfect for what I need but I'm not even sure I'm going to get it. I needed it for a Colorado trip in July, but now I just need to get some molle panels or something to hold me over until i can find another appropriate rack.

Should I call AMEX and dispute the charges and get my $ back? What would you do?

I wont put the business on blast, I'm not that guy. yet.

TLDR: Ordered a bed rack on Feb 12th, been told multiple times its shipping next week, never has, company wont return calls texts or emails. Should I get my money back?

I would call leave message or email “Hi I have been beyond patient, and will look elsewhere for what I am needing!!” Then contact your credit card company make a formal complaint for a refund. Meanwhile shop around. Read customer reviews on the new place you decide to buy from!! Great reviews buy!! Bad reviews Don’t buy!!! And no you are not a A hole.

 

[SwampNut]

LOL, someone failed to actually read the thread before posting.

An asshole move, I'd say.

 

[Dryfly24]

Delays in shipping - even long ones - I can understand and deal with. Lack of communication OTOH I have zero tolerance for.

 

[JohnnyUtah]

Another Update. So, 2 months after I thought this saga was over, I get an email from the guy saying "you got a rack but you hit paypal for a refund?"

Dude cant return a call or an email for weeks and totally ghosts me in April.
I contact AMEX for a disoute and refund in June.
Amex refunds me, dude ships the rack AFTER amex refunds me and closed the dispute.
When I received the rack, I immediately call amex and reverse the dispute so that he gets his money.
Now 2 months later hes just now figuring out I even filed a dispute, and the way I read the email is thinking he didn't get paid.

Unbelievable.

 

[Gvsukids]

Another Update. So, 2 months after I thought this saga was over, I get an email from the guy saying "you got a rack but you hit paypal for a refund?"

Dude cant return a call or an email for weeks and totally ghosts me in April.
I contact AMEX for a disoute and refund in June.
Amex refunds me, dude ships the rack AFTER amex refunds me and closed the dispute.
When I received the rack, I immediately call amex and reverse the dispute so that he gets his money.
Now 2 months later hes just now figuring out I even filed a dispute, and the way I read the email is thinking he didn't get paid.

Unbelievable.

What's the review in the rack?

 

[JohnnyUtah]

What's the review in the rack?

It’s a few posts up.

 

[arneb04]

So if you disputed, got reimbursed by Amex, then told amex to stop the dispute, did they charge you for the order again or did you get it for free??

 

[JohnnyUtah]

So if you disputed, got reimbursed by Amex, then told amex to stop the dispute, did they charge you for the order again or did you get it for free??

@arneb04
Amex charged me for the order again. My statement shows the charge in Feb , the reversal in June , and the recharge in June.

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