Sponsored

Am I being an Ahole? Update Page 7

What would you do?


  • Total voters
    199

Gladiator Girl

Well-Known Member
First Name
Rachel
Joined
Jun 26, 2020
Threads
3
Messages
64
Reaction score
106
Location
S.Carolina
Vehicle(s)
2020 Gladiator Overland
Occupation
Florist
Vehicle Showcase
1
What would you do in this situation.
On Feb 12, I ordered a bedrack and some extra parts from a small shop that is not local to me. The rack fit every need I had. One of the reasons I picked this place was the owner answered his personal cellphone on a sunday to answer my questions.

After I ordered I didnt get a lead time but I figured it would be 6-10 weeks like every one else in the industry so on Feb 26th, I reached out just to get an expected date, not solid, just what are we looking at and was told "youre already at powder coating, shouldnt be long". Awesome, I'm thinking these guys are rockstars, rack is almost done.

Talked to him again on March 22nd and the "powder coater lost some of your pieces", which I guess means they need to refab them and send them again. No big deal, they had the first pieces to powder coat in 2 weeks.

Talked to him again on April 12th and he said he was picking up my pieces at the end of the week. SInce that was the case, I needed an RTT and since I like buying from small business, I bought an RTT and an Annex, so another 2 grand. RTT and Annex has arrived, it was shipped from the manufacturer.

However, April 12th was the last time he would answer a call, email or text. I wasn't calling every day, I'd check in with him every couple of weeks. I've tried all methods of contact since that time with 1 text returned that said I'll call you later.

I found his partner through Instagram, asked him to check on MAy 24th. On the 25th, the partner told me my stuff "Should be shipping out next week". Awesome.

Now June 9th, and neither one will return a call or a text.

I'm thinking, screw it, its perfect for what I need but I'm not even sure I'm going to get it. I needed it for a Colorado trip in July, but now I just need to get some molle panels or something to hold me over until i can find another appropriate rack.

Should I call AMEX and dispute the charges and get my $ back? What would you do?

I wont put the business on blast, I'm not that guy. yet.

TLDR: Ordered a bed rack on Feb 12th, been told multiple times its shipping next week, never has, company wont return calls texts or emails. Should I get my money back?
I would call leave message or email “Hi I have been beyond patient, and will look elsewhere for what I am needing!!” Then contact your credit card company make a formal complaint for a refund. Meanwhile shop around. Read customer reviews on the new place you decide to buy from!! Great reviews buy!! Bad reviews Don’t buy!!! And no you are not a A hole.
 

Sponsored

SwampNut

Well-Known Member
First Name
Carlos
Joined
Apr 20, 2020
Threads
21
Messages
1,588
Reaction score
1,571
Location
Peoria AZ
Vehicle(s)
2020 Gladiator Launch Edition
Occupation
Geek
LOL, someone failed to actually read the thread before posting.

An asshole move, I'd say.
 
OP
OP
JohnnyUtah

JohnnyUtah

Well-Known Member
Joined
Nov 6, 2020
Threads
14
Messages
67
Reaction score
59
Location
Tri Cities TN
Vehicle(s)
2015 JK, 2016 JKU, 2020 JT Mojave
Another Update. So, 2 months after I thought this saga was over, I get an email from the guy saying "you got a rack but you hit paypal for a refund?"

Dude cant return a call or an email for weeks and totally ghosts me in April.
I contact AMEX for a disoute and refund in June.
Amex refunds me, dude ships the rack AFTER amex refunds me and closed the dispute.
When I received the rack, I immediately call amex and reverse the dispute so that he gets his money.
Now 2 months later hes just now figuring out I even filed a dispute, and the way I read the email is thinking he didn't get paid.

Unbelievable.
 

Gvsukids

Well-Known Member
First Name
Justin
Joined
Mar 7, 2020
Threads
26
Messages
7,306
Reaction score
6,945
Location
Grand Rapids
Website
www.youtube.com
Vehicle(s)
2020 Gladiator Sport S Max Tow
Occupation
Delivery Driver
Another Update. So, 2 months after I thought this saga was over, I get an email from the guy saying "you got a rack but you hit paypal for a refund?"

Dude cant return a call or an email for weeks and totally ghosts me in April.
I contact AMEX for a disoute and refund in June.
Amex refunds me, dude ships the rack AFTER amex refunds me and closed the dispute.
When I received the rack, I immediately call amex and reverse the dispute so that he gets his money.
Now 2 months later hes just now figuring out I even filed a dispute, and the way I read the email is thinking he didn't get paid.

Unbelievable.
What's the review in the rack?
 

Sponsored

arneb04

Well-Known Member
First Name
Bert
Joined
Jun 29, 2021
Threads
5
Messages
92
Reaction score
134
Location
Minnesota
Vehicle(s)
Gladiator Willys
Occupation
Working
So if you disputed, got reimbursed by Amex, then told amex to stop the dispute, did they charge you for the order again or did you get it for free??
 
OP
OP
JohnnyUtah

JohnnyUtah

Well-Known Member
Joined
Nov 6, 2020
Threads
14
Messages
67
Reaction score
59
Location
Tri Cities TN
Vehicle(s)
2015 JK, 2016 JKU, 2020 JT Mojave
So if you disputed, got reimbursed by Amex, then told amex to stop the dispute, did they charge you for the order again or did you get it for free??
@arneb04
Amex charged me for the order again. My statement shows the charge in Feb , the reversal in June , and the recharge in June.
Sponsored

 
 







Top