Anybody had the horrible roll up bed cover replaced?

[Rejectbassmaster]

DAMN! Must have been one hell of a crosswind? Was it the same one that blew the Amazon truck and trailer off the highway?

That truck was literally on the other side of the highway from me.

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[ShadowsPapa]

Dealer called - new tonneau cover has arrived.
I take it in at 7am tomorrow - they said it should take "2 to 3 hours" so I'll just wait for it since I live 30 minutes away and it would mean two trips for my wife to pick me up and take me back, wasting her day and mine.

Fingers crossed, wish me luck. This is the only thing that's above a mere annoyance so once it's resolved, I'll have little to be very concerned over. MAYBE ask for an alignment check later, but nothing serious.
I just want that cover resolved and made like so many others are - nice fitting with extremely little sag to it.

 

[Pat2Alaska]

Dealer called - new tonneau cover has arrived.
I take it in at 7am tomorrow - they said it should take "2 to 3 hours" so I'll just wait for it since I live 30 minutes away and it would mean two trips for my wife to pick me up and take me back, wasting her day and mine.

Fingers crossed, wish me luck. This is the only thing that's above a mere annoyance so once it's resolved, I'll have little to be very concerned over. MAYBE ask for an alignment check later, but nothing serious.
I just want that cover resolved and made like so many others are - nice fitting with extremely little sag to it.

2-3 hours??? Interesting. I removed mine in less than five minutes. Can't imagine it taking the service dept longer than 1/2 hour to R & R yours..... Maybe 2-3 hours is the estimate they give you to wait to get it in the shop, then the work, then the time to get the paperwork to the office???
Hope it is better than the original!!

 

[ShadowsPapa]

2-3 hours??? Interesting. I removed mine in less than five minutes. Can't imagine it taking the service dept longer than 1/2 hour to R & R yours..... Maybe 2-3 hours is the estimate they give you to wait to get it in the shop, then the work, then the time to get the paperwork to the office???
Hope it is better than the original!!

Yeah, roll it up, two torx head bolts up front, two on each of the two brackets on the side near the back, lift it off.
I'm hoping that's allowing time to be careful, get it right, not scratch things up - and not bugger up the front bolts like the factory installers did! If they do, they'll be furnishing two new bolts and I'll put them in myself with good quality torx bits that won't slip in the hole.

Or, he's got Star Trek, TOS, on DVD and watches how Scotty handles things when the captain wants something -
But, Captain, it's going to take at least a day to get the warp drive on line again - those Klingons really did a number on it, it's going to take everyone I have in engineering.

two hours later - captain - "Scotty, I need warp drive NOW."

Scotty - "Ready when you are, captain."

Scotty, you really are a miracle worker.......

 

[Gatorized]

Yeah, roll it up, two torx head bolts up front, two on each of the two brackets on the side near the back, lift it off.
I'm hoping that's allowing time to be careful, get it right, not scratch things up - and not bugger up the front bolts like the factory installers did! If they do, they'll be furnishing two new bolts and I'll put them in myself with good quality torx bits that won't slip in the hole.

Or, he's got Star Trek, TOS, on DVD and watches how Scotty handles things when the captain wants something -
But, Captain, it's going to take at least a day to get the warp drive on line again - those Klingons really did a number on it, it's going to take everyone I have in engineering.

two hours later - captain - "Scotty, I need warp drive NOW."

Scotty - "Ready when you are, captain."

Scotty, you really are a miracle worker.......

And he won’t have to cut back the rail cover to install the brackets since the existing ones should work. Unless they are why it wouldn’t fit snug. It’ll take longer to unbox than install!

 

[ShadowsPapa]

And he won’t have to cut back the rail cover to install the brackets since the existing ones should work. Unless they are why it wouldn’t fit snug. It’ll take longer to unbox than install!

I'm hoping they replace ALL parts - side brackets, bolts, screws, everything.
Yeah, I'd wondered about unboxing being the most complex part of this.

 

[ShadowsPapa]

I have not looked in the box to check the front bolts - but with some freezing rain on it - this is to me 100% better. I'm good with this.
It needs to be tweaked a tad on the sides to lay down a bit better but once it's warm and I massage it a bit I think we're good. I may do something to "latch" down the back section - the weekend warrior bit or whatever youses guys calls it, but that's my choice, not a cover problem or issue.

So - it took JeepCares getting involved, then their support specialist JC contacted, my showing them pictures some great members posted and messaged me, and being really nice to the service people - they opened a star case and the result is a cover that if I had a "soft top" would likely match the essence of that - not saggy, good fitting.
And maybe one of these days I'll get another top, who the heck knows.

Bottom line, unless when the ice clears and I get into the box and find something nasty, I'm happy with this look and fit.

Thanks again to those who posted photos and those who messaged me photos. It was very helpful to have things documented for the dealer and approach it logically.

I arrived at 6:50 am. They opened the doors at 7:00 am, they had some other customers they were also "checking in". I think mine may have gone back into the shop about 7:10-7:15.
They came out to get me at 8:12 - and walked me out to where my beautiful blue JT was sitting.
The service writer said "it would be about an hour for the paperwork, I assume you don't want to wait - can we just mail that to you?"
Me - "Yeah - that would be great. Thanks - and thank you for sticking with this, I appreciate your help".

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