anyone have problems with Real Truck

[bowtiejc]

Anyone have trouble with Realtruck customer service on damaged non fitting returns. I bought a set of N-Fab RKR step rails from them and they came 2 weeks ago. I installed the passenger side fine but the driver side wont line up even close. with everything loose , the front and middle bolt holes on the side went on fine but the rear mounting holes are at least 1 inch too low, plus the rails were scratched up right out of the box. we contacted real truck the very next day and they said they would get a return label emailed to us by wednesday of the next week. heard nothing. so Thursday we contacted them again . and was told they would send a return label in 24 hours. that was last thursday. contacted again today and they are requesting more pics, which is the same ones we sent the first time. im not happy with spending almost $600 and they are unusable. I cant seem to get an exchange or now id rather have a refund. there customer service seems horrible. ill buy them elsewhere from quadratec or somewhere , not good business . I hope they get this fixed soon, getting very annoyed. seems like were getting the run around until the time for return has passed >

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[Hootbro]

RealTruck is just a name front to a larger company that has other accessory websites like Running Board Warehouse and a few others.

Just a glorified drop shipper for the most part. I had problems with them in the past also and they just run interference between you and either the manufacturer or the other parts supplier they had your stuff shipped from.

Their customer service stinks but if you can put in the time, they will get it work out "most times". I avoid them now but many sing their praises but it is never by people who had problems needing to be worked out.

 

[bowtiejc]

I will never use them again for anything . Lesson learned

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