Artsifrtsi
Well-Known Member
- First Name
- Jude
- Joined
- Apr 28, 2020
- Threads
- 35
- Messages
- 1,354
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- 2,154
- Location
- Huntsville, AL
- Vehicle(s)
- 2020 Gladiator Overland, 2005 Wrangler X
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- Occupation
- Resident Pompous A-Hole
- Thread starter
- #1
Dealer to avoid: Schumacher Chrysler/Jeep in Delray Beach FL
I had a 7:30 AM appt today to have the steering wander issue looked at. A week ago I set up the appt. This is the dealer I bought the truck from.
I arrived at 7:30 on time for my appt. After explaining the issue to the service advisor, he got the valet to take me to my office a few miles away. All went well at this point, seemed like a very routine drop off. I was expecting them to drive it, per my instructions on how to get it to show symptoms, and call me a few hours later. They did not call, and did not call... it was 4:30 PM and I called to get a status, as I needed a ride so I could get to dealer to either get truck, or a loaner. Service advisor said their driver had left, and nobody could pick me up... boom went my attitude! The SA then told me the appt was only to drop off the truck, and they were hoping to get to it tomorrow sometime... anger going nuclear now! I got on phone with Service Manager, explained, and he got an Uber to pick me up. I got to dealership, went straight to SM told him who I was, and what issues are with truck, and the ineptitude of the service dept. He tried to say the wander was a āJeep thingā, I cut him off with explaining that my 2005 TJ with 130k miles tracked better than the truck, and in fact my only Jeep that steered as bad as this was a ā79 Cherokee with 13 inch lift, on 44ās. I explained that Iāve owned 2 wagoneers, 2 Full size Cherokees, a YJ, an XJ, my wife has owned 4 wranglers before we met.... He realized I should know how a Jeep should drive. I told him that the two reasons he had my truck for service, was this is where it was bought, and he is close to my work.
Not going there again for anything...
/rant
I had a 7:30 AM appt today to have the steering wander issue looked at. A week ago I set up the appt. This is the dealer I bought the truck from.
I arrived at 7:30 on time for my appt. After explaining the issue to the service advisor, he got the valet to take me to my office a few miles away. All went well at this point, seemed like a very routine drop off. I was expecting them to drive it, per my instructions on how to get it to show symptoms, and call me a few hours later. They did not call, and did not call... it was 4:30 PM and I called to get a status, as I needed a ride so I could get to dealer to either get truck, or a loaner. Service advisor said their driver had left, and nobody could pick me up... boom went my attitude! The SA then told me the appt was only to drop off the truck, and they were hoping to get to it tomorrow sometime... anger going nuclear now! I got on phone with Service Manager, explained, and he got an Uber to pick me up. I got to dealership, went straight to SM told him who I was, and what issues are with truck, and the ineptitude of the service dept. He tried to say the wander was a āJeep thingā, I cut him off with explaining that my 2005 TJ with 130k miles tracked better than the truck, and in fact my only Jeep that steered as bad as this was a ā79 Cherokee with 13 inch lift, on 44ās. I explained that Iāve owned 2 wagoneers, 2 Full size Cherokees, a YJ, an XJ, my wife has owned 4 wranglers before we met.... He realized I should know how a Jeep should drive. I told him that the two reasons he had my truck for service, was this is where it was bought, and he is close to my work.
Not going there again for anything...
/rant
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