Dealing with Carvana/Cracked windshield

[Etchkid]

So I just bought my Sport S through Carvana 3 days ago. They were closing when we got to the vending machine, so it was basically just, “I’ll be inside if you need anything.” We were all excited and with the kids, so we did a quick once-over and off we went. But then soon as my wife left the parking lot she noticed a small spider crack right behind the wiper. She snapped a pic so we could deal with it in the morning. Needless to say by yesterday the crack had grown horizontally to half the length of the windshield. It’s all the way through, inside and out, hence the double crack.

Then I texted a Carvana “advocate”, who said that there was nothing they could do because it had to be caught before we accepted delivery. I pushed the issue, explained how it went when we picked it up, and let them know we have a photo with a time/location stamp. Then they asked if we took the 10-15 minute spin. Nope. Not even offered. They finally escalated it and sent it to the team leader, who had me submit more photos and said it will probably have to be done through the warranty company but they can’t do anything until they’ve “verified the delivery procedure”.

So my question is, do I need to be worried about the windshield breaking before Carvana takes care of it? Like should I just have it repaired and hope the warranty company reimburses me? Maybe try to do something with insurance (I have progressive with comprehensive)? Or am I okay waiting for Carvana, safety-wise? Has anybody dealt with this company before? Thanks, and my apologies for my “noobiness”.

Sponsored

 

[Gvsukids]

So my question is, do I need to be worried about the windshield breaking before Carvana takes care of it? Like should I just have it repaired and hope the warranty company reimburses me? Maybe try to do something with insurance (I have progressive with comprehensive)? Or am I okay waiting for Carvana, safety-wise? Has anybody dealt with this company before?

Your windshield won't break, but the crack might grow. I'd have turned around and had Carvana fix it, but now I'd see if they'll fix it.
Good time to look into adding glass coverage into your insurance. It's paid for 3 windshields for me.

 

[Etchkid]

Good to know. Thank you!

 

[Skull]

I thought they had a 7 day return policy

 

[ZoMojave]

I thought they had a 7 day return policy

I believe that is what all of the commercial's state.

I think saying that you want to return the vehicle will get some action for a repair. But get it in writing before the seven days are up!

 

[Etchkid]

I thought they had a 7 day return policy

They do, but I’m definitely not returning it because of a cracked windshield. We took our time finding this exact one with all the features we wanted, plus we don’t want to have to wait to find another one at such a good deal. Add on top of that the fact that I just got done installing headliners and we’re definitely locked in…

 

[Escape.idiocracy]

They do, but I’m definitely not returning it because of a cracked windshield. We took our time finding this exact one with all the features we wanted, plus we don’t want to have to wait to find another one at such a good deal. Add on top of that the fact that I just got done installing headliners and we’re definitely locked in…

So, either use it as justification “fix it or I’m returning” and see if they call your bluff. Or call safelight!
Not to be a prick. But it’s a Jeep… off road or mall crawl the flat and very vertical angle of the window- this is far from the first windshield you will need to replace. My history?? I usually deal with the cracks as I can (until it’s a visual issue or police pull me over) because I could look back and probably have maybe one?? Complete year before catching a rock chip that will lead to a spider crack.

just a heads up- if it’s gorilla glass it’s around $1200if It’s regular glass it’s around $200

insurance deductible on comprehensive set at $0 helps.

Sponsored