Gladiator warranty issues

[NightHawk2025]

When you bought the Gladdy new…. Everything was good? Cab was straight, etc?

When did you install the lift?

I’m guessing …..the “outside interference” is from the aftermarket parts / lift. I’m also guessing, they’re making the claim that the lift kit (extra vibrations, harsher ride ??) caused bolts to come loose causing the top to move around causing the pin/s to bend.

There are laws that prevent them from blaming aftermarket parts, but what a pain in your ass the amount of time and effort trying to fight it.

If a dealership is busy….Warranty work isn’t nearly as profitable (as regular service work) so they’ll make excuses. Finding another dealer who’s not as busy - will jump all over the chance to fill their bays.

I noticed this before I put on the lift. I however put on the bielstein 5100's due to the factory ride sucked.

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[NightHawk2025]

Purchased it new, upgraded my shocks to bielstein 5100's as well as dual stabilizers. The lift is only a 2" bds lift. Doing modifications wouldn't cause this l. I posted the pictures on this thread to show how bent that pin was

I acutely found 2 photos right after I purchased my gladiator stock wheels no modifications and that dam Gap is there . Already sent the photos to that dealership

 

[WilldWilly]

If a dealership is busy….Warranty work isn’t nearly as profitable (as regular service work) so they’ll make excuses. Finding another dealer who’s not as busy - will jump all over the chance to fill their bays.

Good point, I forgot that one.

 

[Janster]

I have to add an owner should always bring their vehicle back to the dealer they bought it from for warranty, even reg oil change service will help build a more respectful rapour

I totally agree with this…. however, mine is 30 minutes away and life has been extremely busy lately and we work. We’d have to drive out the night before to drop it off, pay over the phone, and run back out to pick it up (and somehow, get the key). I absolutely hate it when the dealer says… “Oh, we’ll leave the key inside it” ….F No!!

 

[Sandman 4x4]

I agree if you can.

I tired to take mine where I bought it (Yark in Toledo) for warranty paint work and they didn't want to do it. Told me 6-12 month wait and warranty would expire while waiting.

Wow that sucks!

 

[NightHawk2025]

Found pics of when I first got it that Gap separation is there. I was correct This whole time 4 months waisted fighting with a crap dealership , should now be able to finally get it replaced aka the original dealership I got it from. Thanks all much appreciated great group on here

 

[Hootbro]

Hopefully your selling dealership steps up and takes care of this.

 

[NightHawk2025]

Found pics of when I first got it that Gap separation is there. I was correct This whole time 4 months waisted fighting with a crap dealership , should now be able to finally get it replaced aka the original dealership I got it from. Thanks all much appreciated great group on here

 

[NightHawk2025]

Hopefully your selling dealership steps up and takes care of this.

Hopefully your selling dealership steps up and takes care of this.

Yep already in the works working with my original dealership they are getting it addressed hopefully a new rear cab

 

[Hootbro]

Time to go ham on the other dealership that blew me off and denied my claim

Yeah, do not be that guy. The other dealership only did what Jeep/Stellantis told them to do. Since you did not buy from them, not in their interest to stick their neck out for you to advocate, that is what your selling dealer is suppose to do.

 

[NightHawk2025]

Yeah, do not be that guy. The other dealership only did what Jeep/Stellantis told them to do. Since you did not buy from them, not in their interest to stick their neck out for you. to advocate, that is what your selling dealer is suppose to do.

I know I shouldn't already decided get it fixed move on. Still don't make it right how I got treated there. All good just gonna move on to getting it corrected thanks

 

[TurboChris]

You are 100% right, it's called the Magnuson Moss Act, they can not void the warranty without proof that said aftermarket part or install of said part directly caused the "warrantied" part to fail.


https://www.ftc.gov/legal-library/b...nty-federal-trade-commission-improvements-act

Well, sadly, they can and do all the time. As a consumer you would then have to take them to small claims court. I've had to do it in the past with a F250. But most will not which only emboldens them to deny stuff.

 

[Kbracken]

Well, sadly, they can and do all the time. As a consumer you would then have to take them to small claims court. I've had to do it in the past with a F250. But most will not which only emboldens them to deny stuff.

Oh I know they do and it's mostly because the general consumer doesn't know any better and they never push the issue.

 

[Vtur]

Was the top removed to install what looked like a headliner?

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