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TxGladiator

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Created a case with Jeep Cares today over my maintenance issues.
Has anyone had a good experience with Jeep Cares or is it a waste of time?
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ShadowsPapa

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Created a case with Jeep Cares today over my maintenance issues.
Has anyone had a good experience with Jeep Cares or is it a waste of time?
Good experience. They contacted a specialist who created a case who worked with the dealer I went through and things got resolved.
 

Bbannongmu

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erichsglad

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Created a case with Jeep Cares today over my maintenance issues.
Has anyone had a good experience with Jeep Cares or is it a waste of time?
Things started out with a case manager who called me in person. Then they transfered me to someone else who does not respond to emails and I still have issues. Been 7 months
 

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TxGladiator

TxGladiator

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Things started out with a case manager who called me in person. Then they transfered me to someone else who does not respond to emails and I still have issues. Been 7 months
I actually was surprised.
My case manger called a couple of times and seemed to be interested in finding a resolution.
Guess it might be a little bit or miss?
 

tumbes2000

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I actually was surprised.
My case manger called a couple of times and seemed to be interested in finding a resolution.
Guess it might be a little bit or miss?
I went through JeepWave with two issues and they were great (TSB for steering box and replaced drag link). They were able to get parts much sooner than what the dealer was telling me they could get them. I was actually impressed and glad I did not have to hound some parts guys at the dealer. They always followed up too to let me know the status of the parts.
 

bgc227

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They have not been helpful with my case. Good luck.
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