Just received SS3 but....

[1herm4]

Just received my Black Friday order at decent discount but if I would have know that I would be receiving clearly someone elses returned product I would have just payed full price.

Torn box which caused lights to bounce around during shipping and tape over tape confirming the box was previously opened. I understand that warranty still applies but sell as "B" stock or ar least indicate that item could of been a return.

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[OHJeeper]

Sorry to hear that. I bought SS5's last year during black friday and mine were NIB.

 

[Free2roam]

Got my SS3 the other day and the were NIB

 

[Free2roam]

Just received my Black Friday order at decent discount but if I would have know that I would be receiving clearly someone elses returned product I would have just payed full price.

Torn box which caused lights to bounce around during shipping and tape over tape confirming the box was previously opened. I understand that warranty still applies but sell as "B" stock or ar least indicate that item could of been a return.

We will add @Diode Dynamics see if they can resolve this for you.

 

[Diode Dynamics]

Just received my Black Friday order at decent discount but if I would have know that I would be receiving clearly someone elses returned product I would have just payed full price.

Torn box which caused lights to bounce around during shipping and tape over tape confirming the box was previously opened. I understand that warranty still applies but sell as "B" stock or ar least indicate that item could of been a return.

Hey there!

We build everything new in-house here at our HQ with fresh packaging.

Previous reports similar to this have included the following:

- Shipping Services Damaging Packages
- Amazon Order: Ships from Amazon warehouse

No excuse here by any means but a little insight!

Please go ahead and give us a call at 314-205-3033 Monday-Friday 10 a.m.- 5 p.m. CST, or shoot us an email at [email protected], and our in-house US service team would be happy to get you taken care of with no hassle.

Hours: Monday-Friday 10 a.m. - 5 p.m. CDT
Email: [email protected]
Phone: 314-205-3033

 

[Minty JL]

Just received my Black Friday order at decent discount but if I would have know that I would be receiving clearly someone elses returned product I would have just payed full price.

Torn box which caused lights to bounce around during shipping and tape over tape confirming the box was previously opened. I understand that warranty still applies but sell as "B" stock or ar least indicate that item could of been a return.

No doubts that DD will make it right

 

[1herm4]

Hey there!

We build everything new in-house here at our HQ with fresh packaging.

Previous reports similar to this have included the following:

- Shipping Services Damaging Packages
- Amazon Order: Ships from Amazon warehouse

No excuse here by any means but a little insight!

Please go ahead and give us a call at 314-205-3033 Monday-Friday 10 a.m.- 5 p.m. CST, or shoot us an email at [email protected], and our in-house US service team would be happy to get you taken care of with no hassle.

Hours: Monday-Friday 10 a.m. - 5 p.m. CDT
Email: [email protected]
Phone: 314-205-3033

I appreciate the prompt reply on this matter and your willingness to help.
I will keep and install the item as received and if an issue comes up I will use the warranty. Hoping to install the SS3 this weekend so I really didn't want to wait and hassle with RMA process.

 

[JeepOfTheseus]

I appreciate the prompt reply on this matter and your willingness to help.
I will keep and install the item as received and if an issue comes up I will use the warranty. Hoping to install the SS3 this weekend so I really didn't want to wait and hassle with RMA process.

FWIW, their RMA process is one of the better ones...they sent my replacement headlight before requiring the old one back. A bit of a stretch, but it's not impossible that you could receive a set by Saturday.

 

[Diode Dynamics]

FWIW, their RMA process is one of the better ones...they sent my replacement headlight before requiring the old one back. A bit of a stretch, but it's not impossible that you could receive a set by Saturday.

That's correct!

1 quick phone call and our team will locate your order if retail-based and arrange a replacement set to ship out the same day before 4 pm CST along with a free return label.

 

[1herm4]

Should have trusted my hunch!!! Finally found time to install and sure enough one of the lights is dead. Ok I will call to start the RMA process before they close .....nope too late they are closed for the day. It wasn't even 5pm Central Time!

 

[Diode Dynamics]

Should have trusted my hunch!!! Finally found time to install and sure enough one of the lights is dead. Ok I will call to start the RMA process before they close .....nope too late they are closed for the day. It wasn't even 5pm Central Time!

Hey there,

On December 7th we provided information to contact our team and investigate your order.

Any product ordered directly through retail is brand new in the box and packaged by our production/warehouse team at our HQ.

In addition, any returned product is thoroughly inspected by a team of trained individuals in our returns/receiving department.

However, if you ordered through Amazon then you might be dealing with the Amazon fulfillment team that is not a part of our operations at Diode Dynamics.

Amazon and some other authorized websites selling our products take returns and do not perform proper inspections before reselling and shipping.

As mentioned previously, please contact us directly with the information below. I apologize if the phone lines were full at the end of the day, it is the holiday season which creates a spike in incoming calls to our team here.

Look forward to getting this solved for you!

Hours: Monday-Friday 10 a.m. - 5 p.m. CDT
Email: [email protected]
Phone: 314-205-3033

 

[1herm4]

Must say customer service was great! Literally 3min phone call to have a replacement light ordered.

Kudos Diode Dynamic family!!!

 

[Diode Dynamics]

Must say customer service was great! Literally 3min phone call to have a replacement light ordered.

Kudos Diode Dynamic family!!!

Thank you for following up with a great experience with our customer service team!

They truly take pride in their work to ensure a hassle-free experience and satisfaction.

In a world of unresponsive, stressful, or careless customer service...

Our team here at Diode Dynamics strives to set the standard!

Thank you and Happy Holidays.

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