Boston Bill
Well-Known Member
Did you email or speak with them? I would be really surprised if they made you buy a new remote. Maybe you should ask for reimbursement for a new blade?
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I contacted them via there IG account…. Here is a screen shot of the discussion:Did you email or speak with them? I would be really surprised if they made you buy a new remote. Maybe you should ask for reimbursement for a new blade?
Agreed. Not trying to kick a small company, but if I had an issue with a client, I’d do my darnest to fix the issue. I felt by offering to buy the part, I acknowledged I could have been at fault. Design needs a more positive “locking” feature.Talk about really poor customer service! They are a small outfit, there is no way they should not be able to send you a replacement cover!