New Jeep Owners App

[ShadowsPapa]

New app shows the gladiator, and my old renegade... Which I can still locate, unlock, lock, and start. THAT is a problem.

Went to add my wife's GC, and was told that I had to finish the login via the app on the vehicle..... Which, of course, requires that I pay for GuardianXM.


No thanks, and I feel like the fact I can remote start a vehicle that's not mine, is extremely dangerous.




~Casp

The UCONNECT app on my phone still shows my old 2020 Gladiator - and with full access.
I tried to convince the Sirius people I no longer owned the truck, I no longer needed anything as far as radio or their other services, please terminate, etc. and even my dealer questioned why it was still showing up.
It was like pulling teeth to convince them I TRADED trucks and no longer needed any subscriptions on my 2020, that I had 6 months free trial on my 2022 so wasn't going to pay for anything for now.
And after all of that "is there any reason in particular that you want to cancel your subscription"? Obviously using laminated check lists they have to go down regardless. I got the music side cancelled but still have access via the uconnect app to my old truck!

The new app does not list the 2020, thankfully!

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[DailyMoparGuy]

Mine wasn’t working on Friday. I got that error message after entering my VIN too. It’s working now though. Maybe an update fixed it.

 

[Caspien]

The Remote Start does multiple safety checks before actually starting the vehicle. The FOB has to be in the vehicle to put it in Run mode. It's not good that you have access, but it's more of an annoyance for the current driver than something dangerous. Also, someone has to be paying for the service for it to actually respond to the request from the app.

Oh, I know it wouldn't let me drive away with it.. but somehow, I think remotely starting someone else's vehicle, or unlocking their car doors is a rather substantial risk that you'd THINK Mopar wouldn't be willing to take. In fact, you'd think the moment their developers realized this was a thing, they'd immediately make sure that old vehicle wasn't in my account... but, no.. their developers seem to be happy with the 'bug' according to the messages I've gotten back from them, when I trashed their app on Google Play.

Mine wasn’t working on Friday. I got that error message after entering my VIN too. It’s working now though. Maybe an update fixed it.

Still listing my old Renegade, and won't allow us to add a new vehicle to the app, without having a paid sub.

Best part about this whole fiasco, is that the old 'My Jeep' app, AND uConnect show the Gladiator and the GC, as does the Mopar account..

But.. nope.. the new app still shows everything about the old Renegade, and I can't add the GC.



Honestly, I wonder if I were to go to the new owner of my old Renegade's house, and demonstrate it, if this would like a fire under their asses to fix this.

I know what happened, they clearly cloned their production database, at some point, and added it to the new system, but have never gone back and resynced their database.

Lazy developers, I have zero sympathy for, especially when it's something I'd NEVER want to be able to happen with my wife's used GC. The fact that someone out there could potentially start hers, and/or unlock it, without our knowing... that's a problem.



~ Casp

 

[DailyMoparGuy]

Oh, I know it wouldn't let me drive away with it.. but somehow, I think remotely starting someone else's vehicle, or unlocking their car doors is a rather substantial risk that you'd THINK Mopar wouldn't be willing to take. In fact, you'd think the moment their developers realized this was a thing, they'd immediately make sure that old vehicle wasn't in my account... but, no.. their developers seem to be happy with the 'bug' according to the messages I've gotten back from them, when I trashed their app on Google Play.



Still listing my old Renegade, and won't allow us to add a new vehicle to the app, without having a paid sub.

Best part about this whole fiasco, is that the old 'My Jeep' app, AND uConnect show the Gladiator and the GC, as does the Mopar account..

But.. nope.. the new app still shows everything about the old Renegade, and I can't add the GC.



Honestly, I wonder if I were to go to the new owner of my old Renegade's house, and demonstrate it, if this would like a fire under their asses to fix this.

I know what happened, they clearly cloned their production database, at some point, and added it to the new system, but have never gone back and resynced their database.

Lazy developers, I have zero sympathy for, especially when it's something I'd NEVER want to be able to happen with my wife's used GC. The fact that someone out there could potentially start hers, and/or unlock it, without our knowing... that's a problem.



~ Casp

Yea that’s definitely an issue. Pretty ridiculous of Jeep to go live with this app with security issues like that.

 

[Mr._Bill]

Oh, I know it wouldn't let me drive away with it.. but somehow, I think remotely starting someone else's vehicle, or unlocking their car doors is a rather substantial risk that you'd THINK Mopar wouldn't be willing to take. In fact, you'd think the moment their developers realized this was a thing, they'd immediately make sure that old vehicle wasn't in my account... but, no.. their developers seem to be happy with the 'bug' according to the messages I've gotten back from them, when I trashed their app on Google Play.



Still listing my old Renegade, and won't allow us to add a new vehicle to the app, without having a paid sub.

Best part about this whole fiasco, is that the old 'My Jeep' app, AND uConnect show the Gladiator and the GC, as does the Mopar account..

But.. nope.. the new app still shows everything about the old Renegade, and I can't add the GC.



Honestly, I wonder if I were to go to the new owner of my old Renegade's house, and demonstrate it, if this would like a fire under their asses to fix this.

I know what happened, they clearly cloned their production database, at some point, and added it to the new system, but have never gone back and resynced their database.

Lazy developers, I have zero sympathy for, especially when it's something I'd NEVER want to be able to happen with my wife's used GC. The fact that someone out there could potentially start hers, and/or unlock it, without our knowing... that's a problem.



~ Casp

You should do that. Make a video with the new owner showing the App starting the vehicle you no longer own, and then post it on Jeep's Facebook page.

 

[OHJeeper]

Oh, I know it wouldn't let me drive away with it.. but somehow, I think remotely starting someone else's vehicle, or unlocking their car doors is a rather substantial risk that you'd THINK Mopar wouldn't be willing to take.

I think that's REALLY dangerous. What if you started someone else's car that was sitting in their garage? You could literally kill someone even if you can't drive away with their rig.

 

[Caspien]

I think that's REALLY dangerous. What if you started someone else's car that was sitting in their garage? You could literally kill someone even if you can't drive away with their rig.

I'd go further, and say what if someone were working on their vehicle, under the hood, and didn't pull the battery before doing so (let's be honest, we've all done that).

Sure, it might be a bit of a stretch to assume that's going to happen, but if anything this crazy world has shown me, it's that if something can bad can happen, it WILL happen at some point.



~ Casp

 

[Mr._Bill]

I'd go further, and say what if someone were working on their vehicle, under the hood, and didn't pull the battery before doing so (let's be honest, we've all done that).

Sure, it might be a bit of a stretch to assume that's going to happen, but if anything this crazy world has shown me, it's that if something can bad can happen, it WILL happen at some point.



~ Casp

Remote Start won't work with the hood or a door open.

 

[ShadowsPapa]

The UCONNECT app on my phone still shows my old 2020 Gladiator - and with full access.
I tried to convince the Sirius people I no longer owned the truck, I no longer needed anything as far as radio or their other services, please terminate, etc. and even my dealer questioned why it was still showing up.
It was like pulling teeth to convince them I TRADED trucks and no longer needed any subscriptions on my 2020, that I had 6 months free trial on my 2022 so wasn't going to pay for anything for now.
And after all of that "is there any reason in particular that you want to cancel your subscription"? Obviously using laminated check lists they have to go down regardless. I got the music side cancelled but still have access via the uconnect app to my old truck!

The new app does not list the 2020, thankfully!

Crap - I looked this AM and there's my 2020 listed on the menu! Good grief, I loved the truck but it's gone, it's not mine any more! It's like a ghost, it won't stop haunting me LOL

 

[ShadowsPapa]

I think that's REALLY dangerous. What if you started someone else's car that was sitting in their garage? You could literally kill someone even if you can't drive away with their rig.

Carbon monoxide - and yet with the CATs these don't put out much CO at all. That was my first thought - attached single car garage, whatever........ sure it would only run for a while, but some people have a sort of place in their garage for a dog to sleep in the cold weather.

And you never know what's going on - if that truck is in traffic, sitting in a Walmart parking lot - running (in some states it's illegal)
Sort of risky.
It won't run over anyone, and it won't crank if the hood is open like already said, but still it could cause some unintended consequences, even get the police to show up at someone's house or business when the owner reports what's going on.

I think the fact that it's even THERE on that app, with those buttons available is enough to draw some attention.

 

[ShadowsPapa]

I'd go further, and say what if someone were working on their vehicle, under the hood, and didn't pull the battery before doing so (let's be honest, we've all done that).

Heck, I don't disconnect batteries unless I'm doing certain things that could be a risk to the vehicle's electrical system. I never disconnected anything the whole time I was wiring for my plow, or winch or other accessories. (I also wrap up loose wire ends, and if, as in the case of the plow and winch controls - I left the positive cable off the battery until I was finished)
I've changed starters, alternators (some - that's a case where I am likely to pull the negative cables off)
Modern vehicles I generally don't solder on live wiring - things can get goofy fast.
I do have the negative cable pulled from my 73's battery because I have the entire dash out - and that includes AMP meter wiring of 10 gauge into the dash area. Good way to fry a rare wiring harness or worse.

 

[Mr._Bill]

Crap - I looked this AM and there's my 2020 listed on the menu! Good grief, I loved the truck but it's gone, it's not mine any more! It's like a ghost, it won't stop haunting me LOL

Do you know where the truck is now? I would go find out if it still responds to remote requests.

 

[Caspien]

Remote Start won't work with the hood or a door open.

How about while you're under the vehicle? Or like the previous poster mentioned, while it's in the garage?


Regardless of what conditions the vehicle has to be in, no one should have control of another's vehicle, in any way/shape/form.


The MOMENT something like this was reported, the functionality should have been disabled at a server level. The developers clearly took a shortcut, here, and launched an app that shouldn't have been launched.

This app's developers and Q/A clearly dropped the ball, here.. I've even given them the exact specifics, so they could check the account.. 3 times now, and every time they just keep coming back, apologizing, and asking for the email address again.

I was actually down at my dealership, this morning, trying to order some tires and was chatting with our salesguy, and the GM about the tire issue (Essentially, the internal dealer ordering system doesn't allow the dealership to apply the buy 3 get one for $1 to Toyo tires, but the online Mopar system does), and we got to talking about some of the system changes that have been happening, recently, that have been making their lives miserable. I showed the app issue to them, and they both were completely shocked, since I've not owned that vehicle since March of 2021.

They mentioned it to their service manager, who said I'm the second person to bring it up, in the last couple of weeks. The other person xferred their old Cherokee to their kid, and while the Cherokee is no longer in their Mopar account, nor on their app, the Cherokee DOES exist on the new app. When their kid uses the old app, it shows up, but the new app doesn't allow them to add it, reporting they need to complete the activation on the head unit.. which they cannot do, because it's already tied to their account... on the old app... ???

Apparently the service manager has reached out to FCA/Stellantis, to have the issue looked at, and have gotten many of the same sort of responses that you've given. (The vehicle doesn't drive without the keyfob in it, it won't start while the hood or door or open)... You happen to work for FCA? *GRIN*

Right now, they're waiting to hear back from one of the regional higher ups about it. It was less of an issue, obviously, because the owner and previous owner are related, and obviously won't cause any sort of issues. But the amount of mischief that could be done here, is something that really shouldn't even be an option.


The GM is going to reach out to the servicing dealership of my old Renegade (the owner has since moved, and now gets their vehicle serviced by another dealership about 40 miles south of here) to see if we can meet up and record the issue. (Which was also suggested by FCA's support, because they apparently don't actually believe its possible)

Being that my wife's GC was previously owned, I wonder if someone else out there has the same ability to mess with her car, the way I clearly can with my old Renegade.

Including some screenshots, in case folks want to see this is actually a thing:

In the above, note that I have the ability to do all of the remote functions. On my Gladiator, which doesn't have a connected service, it tells me I cannot do them, because I don't have an active sub, which is how I would expect it to work.

Edited out the current actual map location of the Renegade... and before someone asks, there is a locate button below it, if you scroll, and the map location for the Renegade doesn't show the same location as my Gladiator. (again, 40 miles south, and my dealership confirmed the location is near to the dealership that last serviced it)


Speaking of services:

I traded it in, in early April, 2021. (I though it was march, but I was wrong)

All of the above services (which I can bring up more info on, by clicking them) are after I traded it in.

I'm not sure if anyone else cares, but I wouldn't want some random person, I've never met, being able to track me, start my car (even if it can't be started with the hood or a door open), unlock it, sound the horn, or literally ANYTHING else to it.

I'm not arguing against the functionality of the app... far from it. I'm pointing out the developers clearly have overlooked some issues, that should have never been allowed in the first place, again.. considering that I don't even HAVE this vehicle on my Mopar/FCA/myJeep-app accounts at ALL anymore... so where on earth this new app is pulling its clearly wrong data from, I have no idea.

Lazy/inept developers are the only explanation I have... and if any of MY developers were to ever do something so haphazard, I'd have fired them already.



~ Casp

 

[ShadowsPapa]

Now the question is - who's responsibility is it - and how would it be handled?
Is it mine - I traded my 2020 in to the dealership - is it up to me? That might not work because another person may not get it done (or like me, find it nearly impossible to do - or worse, someone who deliberately won't make the change)
Is it up to the new owner? How do they cancel an account under the name of another person? That can't be done. Maybe the new owner doesn't even realize this stuff is possible.
The dealer? Heck, they have no real rights in this either since they didn't create the accounts and people would freak if a dealer could go in AFTER a vehicle changes hands and mess with things.

When a title transfer is made? Yikes, that's a problem. It's a title transfer any time you make any change in name - get married, change your name, maybe add your spouse or another person, or take a spouse/former spouse or another person off - it's a title transfer. Do you want that thing to stop working any time that happens?

Playing devil's advocate here - how would it be done and who would do it?

It's not the developers, is it? The app links to the Sirius account. If you don't have that feature - if your free time has run out or you dropped that service - the app can't link things, can it? Talking JT, not RAM, not Grand Cherokee, but Uconnect 4.xx
If I don't subscribe to the Sirius service, I can't lock or unlock or do a remote start from my phone.
So how would the app know?
It seems for the Gladiator, it's a Sirius thing that could also be serous.

 

[ShadowsPapa]

Do you know where the truck is now? I would go find out if it still responds to remote requests.

Location is an apartment complex in east Des Moines.
30,203 miles, 47% fuel level, 29% oil life left (hey, dude, time to get an oil change!)
So about 3,000 miles on it since I traded it in July.

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