ReveMoto Buyer Beware!

[dayusmc]

I want to warn anyone who is considering buying painted body parts from ReveMoto to beware. They have multiple people there who answer technical questions that it appears English is not the primary language. This translates into incorrect information being communicated to the customers. Them they do not take responsibility for there actions and tell you to it is their way or no way.

They sent me Soort fenders instead of Highline Rubicon fenders. I had several phone calls and text with them confirming the ones I was ordering were Rubicon fenders. Apparently the person didn't understand that Mopar lists every model under fitment. So they just read "Rubicon" and said yep those are the Rubicon highline fenders.

When they came in I tried to deal with their "claims" department, but they had a bad attitude. I looked up the Mopar Rubicon highline fender kit on allmoparparts and provided ReveMoto with the correct part number. Their response, "the part number you provided is a discontinued part number and is for a Jeep JL, you ordered Rubicon fenders". When I explained that a JL is a model year not trim model, it took them 45 minutes to reply and their reply was, we are very familiar with models JL, JK, JT, etc. clearly they had no clue and must have googled it. Their "claims manager" called me and had a bad attitude and tried to blame it on me.
I had given them a chance to simply make it right by sending a call tag for the wrong fenders and send me the correct ones. His reply, pay an additional $600 and we will...

I had already sent them a letter that if they did not correct their mistake I would be filing a suit in court. Their "claims manager's" response, "I know the law and you we are in Texas you can't take us to court in NJ". Big mistake, I am an attorney, I have taken many companies that were outside NJ to court in NJ and won. So now I am forced to file a suit that will likely end up costing them six time s the amount of money than if they had just done the right thing. Unfortunately for the owners when they high people like their "claims manager" with bad attitudes, they end up paying the price.

The sad part is how many other people have they messed up their order and then told them to beat feat. For me it isn't a big deal because I am an attorney and I can file the suit and ask for attorney fees in court. But for a normal person they would just be screwed because legal fees for an attorney to file a suit would be at a minimum of $2500. Not really worth it for $1300 fenders. I am only filing the suit because of their claim managers bad attitude.

I am sharijg this ordeal with everyone so they can be aware of the way ReveMoto handles things. So if you are considering buying from ReveMoto, hopefully me sharing my experience will give you insight on their business practices.

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[Rdkng07]

Appreciate the heads up, the wolrd's full of dishonorable clowns anymore. Don't let them walk it back, there's a price to be paid.

 

[dayusmc]

Thank you. It isn't really a big deal to me because I can do it myself. The big problem here is what about the people they do the same thing too that can't take care of it themselves.

I started to think about it more. ReveMoto isn't that big of s company, so why do they have a claims department that consist of at least a few employees and a claims manager. That only meams they have a lot of claims.... And the bad attitude of the "claims manager" points to that they must treat anyone that has a "claim" badly.

I think one of their big problems is that their representatives probably don't understand English enough for detailed questions..

The worst part is their backpedaling. Telling me I wanted Rubicon fenders and the link I sent them was for a JL. The one thing I forgot to mention in the first post was after they told me the part number I sent them was discontinued and anyone selling them must just have old stock and they aren't available. In that same email they sent me a link to their website with that same part number. Clearly they have no idea what they are doing when it comes to Jeeps... "Those are for a JL, you ordered Rubicon Fenders" as soon as I saw that, I knew it was hopeless.

So needless to say today I am preparing my complaint to file in NJ Superior Court Special Civil Part. Not what I want to be doing on my day off, I wanted to work on our Jeep!!

 

[BUZZHEAD]

Thank you for the info.

 

[MarkO]

So needless to say today I am preparing my complaint to file in NJ Superior Court Special Civil Part. Not what I want to be doing on my day off, I wanted to work on our Jeep!!

Why not just call your credit card company and have them deal with it?

 

[dayusmc]

Because ReveMoto is responsible for correcting their mistake. That is either by Specific Performance or by Cover. If they would have offered to take them back once they received my claim, I would have done that. But because they did offer that until I wrote Letters of Evidence Preservation and Settlement letters, now I am holding them to the law.
Especially they told me to beat feat until I put them on notice, now they can deal with the Lawsuit. I gave them warning, they didn't heed it. In NJ once the suit reach a certain amount Corporations, LLC, Partnerships, etc.. cannot represent themselves, they must have an attorney in NJ represent them. If an attorney does not respond to my suit the judge will issue me a default verdict against them.
So basically their bad attitude and trying to blame me is why I am holding them to the Law. If they had done the right thing, before they knew I was an attorney it would have been different. They didn't even offer me a refund until they found out I was an attorney, that tells me anyone else would have just been stuck. They need to understand if you do business like that someone is going to do something about it. So it is a matter of principle.

 

[Marmaduke]

I want to warn anyone who is considering buying painted body parts from ReveMoto to beware. They have multiple people there who answer technical questions that it appears English is not the primary language. This translates into incorrect information being communicated to the customers. Them they do not take responsibility for there actions and tell you to it is their way or no way.

They sent me Soort fenders instead of Highline Rubicon fenders. I had several phone calls and text with them confirming the ones I was ordering were Rubicon fenders. Apparently the person didn't understand that Mopar lists every model under fitment. So they just read "Rubicon" and said yep those are the Rubicon highline fenders.

When they came in I tried to deal with their "claims" department, but they had a bad attitude. I looked up the Mopar Rubicon highline fender kit on allmoparparts and provided ReveMoto with the correct part number. Their response, "the part number you provided is a discontinued part number and is for a Jeep JL, you ordered Rubicon fenders". When I explained that a JL is a model year not trim model, it took them 45 minutes to reply and their reply was, we are very familiar with models JL, JK, JT, etc. clearly they had no clue and must have googled it. Their "claims manager" called me and had a bad attitude and tried to blame it on me.
I had given them a chance to simply make it right by sending a call tag for the wrong fenders and send me the correct ones. His reply, pay an additional $600 and we will...

I had already sent them a letter that if they did not correct their mistake I would be filing a suit in court. Their "claims manager's" response, "I know the law and you we are in Texas you can't take us to court in NJ". Big mistake, I am an attorney, I have taken many companies that were outside NJ to court in NJ and won. So now I am forced to file a suit that will likely end up costing them six time s the amount of money than if they had just done the right thing. Unfortunately for the owners when they high people like their "claims manager" with bad attitudes, they end up paying the price.

The sad part is how many other people have they messed up their order and then told them to beat feat. For me it isn't a big deal because I am an attorney and I can file the suit and ask for attorney fees in court. But for a normal person they would just be screwed because legal fees for an attorney to file a suit would be at a minimum of $2500. Not really worth it for $1300 fenders. I am only filing the suit because of their claim managers bad attitude.

I am sharijg this ordeal with everyone so they can be aware of the way ReveMoto handles things. So if you are considering buying from ReveMoto, hopefully me sharing my experience will give you insight on their business practices.

One of my best friends is an NJ attorney and has taken auto manufacturers to court and won over similar issues. He loves it when people threaten to sue, because like you, that is the sandbox that he lives and plays in every day. You’re absolutely right though… for most people (most people do not have “fuck you” money or a JD) it’s prohibitively expensive to hold shady companies accountable. Taking you at face value, I hope you make this very expensive for them.

 

[Marmaduke]

Why not just call your credit card company and have them deal with it?

Sorry for the double post… but as my NJ attorney friend would say, “because sometimes people just need to be taught a lesson.”

lol

 

[dayusmc]

Sorry for the double post… but as my NJ attorney friend would say, “because sometimes people just need to be taught a lesson.”

Exactly. Maybe it will encourage them to get employees that actually know what they are doing, or take responsibility for their employees actions.

Check out their website (they have changes it since my order) it is really bad, so most people would have to call in and clarify as I did. Unfortunately the people you get on the phone are clueless....

 

[wildtaco]

Exactly. Maybe it will encourage them to get employees that actually know what they are doing, or take responsibility for their employees actions.

Check out their website (they have changes it since my order) it is really bad, so most people would have to call in and clarify as I did. Unfortunately the people you get on the phone are clueless....

Spent 2 minutes browsing the website. It's really bad. Anytime you click a link, you have to re-select your vehicle from the drop down menus. Nothing seems categorized either.

 

[Hootbro]

So if they called you up today said "Hey, what will it take to make this go away?", what would that be?

 

[dayusmc]

If the Owner called me, not the clown "claims Manager", apologized and sent me the correct Rubicon Fenders without trying to charge me an additional $600 I may consider it. With my attorney fees, cost of local cover for the correct parts my suit is for $7634.00. Gets expensive when you have to pay for local cover in NJ and attorney fees....
But I probably should just make them retain a NJ attorney and let them explain themselves to the Judge. If they don't hire an attorney and respond, the judge will just grant me a default against them. I have delt with a few companies for clients in the past, and that is what always happens... I actually don't normally practice type of law, but companies screwing the little guy really gets under my skin.

 

[dayusmc]

Complaint Filed...

 

[GeneralMaximus]

I am only filing the suit because of their claim managers bad attitude.

So thats what people mean when they say, Not all heroes wear capes.

 

[dayusmc]

One of my Commanding Officers in the Marine Corps said it best "Do The Right Thing Because It Is The Right Thing To Do".

This is exactly when I find a good company to deal with, I tell everyone, but good companies are getting harder and harder to find...

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