Roam 95L QA miss and replacement.

[NektoInPhx]

Waited over 5 months for my ROAM Rugged 95L case to arrive, to be nestled in the back of my Jeep Gladiator. Finally loaded it all up, went to start using it, and the gas strut started popping off. The alignment is so bad, that the latches un-do themselves, and then the sole remaining strut magically opens the case with any kind of vibration.

Left a few reviews, was contacted by support, but, 18 emails later, they are still unwilling to send me out a new unit (in a box), so that I can ship them back the old one, in a box. They want me to just slap a label on it, and let FedEx worry about it.

I get company policy and all that, but this thing is a piece of garbage, why would I want to keep it? I just spent $230 on a plastic box that doesn't stay closed. I'm not going to cheat you, lol. I sent the pics and videos below to support as well.

Oh, and the reviews I've left haven't made it up on to NorthRidge4x4 or ROAM. No reviews on Amazon at all. Very interesting.

Buyer beware. I really want the self-leveling tent, but damn, not with this quality.

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[Moe_Fugga]

Problem with this is that they don’t have to send you a replacement unless you follow their terms. That’s shitty customer service.

 

[kevman65]

Tape it shut with heavy duty packing tape, slap the return label on it and be done with it.

Personally, I'd make sure to use a few rolls of the heavy duty reinforced tape, but that's just me.

 

[johnparjr]

Yeah not sure what the issue is follow their shipping guidelines and be done with it

 

[NektoInPhx]

Yeah not sure what the issue is follow their shipping guidelines and be done with it

I just feel bad for the FedEx guys, having to deal with an unwieldy duct taped box banging around.

 

[Jeep-Noob]

Don’t buy stuff from china.

 

[Mr._Bill]

I just feel bad for the FedEx guys, having to deal with an unwieldy duct taped box banging around.

They don't really care. As long as they can pick it up and read the shipping label, it will get delivered. It's not any different from the Pelican cases I regularly ship.

 

[NektoInPhx]

Update: Turns out I'm a whiny Karen. I duct taped the box shut, and FedEx didn't bat an eye. The replacement is awesome.

While reloading, found that I can snake my kinetic rope all up inside the ribbing, so it doesn't actually take up much room.

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