Star team trying defraud me! Need advice!!

[ShadowsPapa]

Here's the first thing wrong with the topic -STAR doesn't defraud and isn't even involved until or unless a dealership contacts them for help. And then - it's up to the dealer to either accept what STAR recommends or reject that assessment.

STAR is Service Technical Assistance Resource

They give technical assistance to a dealership shop.
If the dealership says "the transmission is doing x, y and z and we've followed all of the standard practices and received these results.
STAR would then suggest what the repair is, or ask for more information and so on.

Now for the issue at hand - I'm the sort who is just stubborn enough I'd jump the hoops just to prove the dealership wrong - I'd take the seats out if they suggested the seat position was the problem - just to prove them wrong.
Work for me, but the satisfaction is amazing and makes up for it.
And if they prove ME wrong, it's a good day because I just learned something new.

Anyway, this could be argued until the cows come home (and by the sound of my neighbors feed lot, that's already passed) - STAR likely isn't involved.
The dealership has asked a really simple thing
Can a winch cause any of this? Naw, but aren't we throwing the baby out with the bath water here? Or maybe it's cutting off our nose to spite our face? OK, what's the axiom here?

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[lppd45]

Just one question. Will this be the last jeep you ever own?

 

[Dougstdig]

Here's the first thing wrong with the topic -STAR doesn't defraud and isn't even involved until or unless a dealership contacts them for help. And then - it's up to the dealer to either accept what STAR recommends or reject that assessment.

STAR is Service Technical Assistance Resource

They give technical assistance to a dealership shop.
If the dealership says "the transmission is doing x, y and z and we've followed all of the standard practices and received these results.
STAR would then suggest what the repair is, or ask for more information and so on.

Now for the issue at hand - I'm the sort who is just stubborn enough I'd jump the hoops just to prove the dealership wrong - I'd take the seats out if they suggested the seat position was the problem - just to prove them wrong.
Work for me, but the satisfaction is amazing and makes up for it.
And if they prove ME wrong, it's a good day because I just learned something new.

Anyway, this could be argued until the cows come home (and by the sound of my neighbors feed lot, that's already passed) - STAR likely isn't involved.
The dealership has asked a really simple thing
Can a winch cause any of this? Naw, but aren't we throwing the baby out with the bath water here? Or maybe it's cutting off our nose to spite our face? OK, what's the axiom here?

...You catch more flies with honey than with urine...no...wait what???...lol

 

[JarHeadLV]

I think you should just remove the winch cable, and film it if it makes you feel any better at the dealership. The winch IS an aftermarket part, so why not just do what they are asking? IF the winch IS causing an issue- you'll most likely never win that "fight" with the dealer.

 

[ShadowsPapa]

Yeah, I've always been really curious as to how an electrical device that has no complete circuit connection to a vehicle can cause electrical issues since there is no draw at all on an open circuit.

I'm no Picasso - but it's pretty simple - W is winch, B is battery, S is switch.
Now S can be a manual switch you rotate or a solenoid powered by an aux switch or just the winch's own control switch with the in and out buttons on it.
i mean, I could put a binder clip on each battery terminal and have as much electrical interference as a winch would have.

But it's a "whatever" thing - if it bugs them, disconnect it. BTW - if I take the spare tire out of my truck, does it still count against payload? that's the sort of argument dealerships seem to give on this type of stuff.
Any kid who took basic 8th grade science classes would look at my crude picture and say "not possible" and yet a Jeep shop told me my winch was draining the batteries - with a big red switch sitting right next to the battery.

I wanted to ask them what part of OFF did they not understand..........hey, it's even in English and not Chinese.

In the case of the OP, maybe the cables were something they just didn't want to have to mess with and then be accused of messing with them? Who knows the reason in his case, humor them.

If they are inept, then you are helping them do something they can't do themselves.
If they have a policy that they are not to touch electrical stuff they didn't install themselves to avoid being accused or whatever, then they have a good reason. It's very possible it's company policy - we don't touch non-stock electronics or electrical devices for safety concerns or to avoid messing things up.

Nike it.

 

[dmwphoto]

No point in offering advice in this thread. He doesn’t really want it.

 

[Midnight Rider]

 

[Rahkmalla]

what the hell is the point of going off topic and nonsense!
I asked for serious advice not nonsense or ridiculous ridicule!!

i don't ridicule non of you with issues you may be having!

GEt back to serious content on handling star case refusal!

You've been given TONS of serious advice. You've ignored it all in favor of whining about things that frankly don't make sense.

You don't seem to understand what fraud is
You don't seem to understand that the dealership ALREADY has evidence you did something electrical (so no, disconnecting the thing you've already connected isn't a "gotcha" moment)
You don't seem to understand that the reason you are being ridiculed is because you are being ridiculous.

Frankly, considering how long this thread has gone on and knowing this lot, I'm rather surprised we were able to stay as ON topic as we have. (yes i'm aware i'm part of the problem too)

Sounds like you are Biden supporter

And there it is. Proof you're just a troll.
Not only did the guy you responded with this BS to not reference Biden, the left, the democrats, or anything of the sort... he didn't even make a reference that could be misconstrued as political at all, be it left, right, or center.
I don't care who you support, but if you're the person introducing politics into everything, frankly you can... do things i am unable to say here for fear of The Great and Powerful Oz.

 

[Caspien]

Potential other point of view, here:

Is it possible, the OP bought the vehicle, used, and it already had a winch on it? Thereby, OP seems to believe his winch is an OEM part?

@Ironman 67
Is that the case, here? Did you buy the vehicle with the winch already attached?

If so, you need to realize, that winch is an aftermarket part, and MOST dealerships won't mess with it, while doing factory work. (I believe, only now, with the 2024 JLs, is Jeep offering a factory OEM winch... everyone, please feel to correct me if I'm wrong)

Additionally, if they do a buy back of the vehicle (which is highly unlikely) they cannot proceed with that, until your aftermarket (yes, a winch is an aftermarket part) are removed. In fact, in MOST cases, the vehicle will have to be returned "to stock", before they will even consider a buyback.

It's also possible that the winch is installed in such a manner, that they can't do any further troubleshooting, too. Eg: If the winch was mounted on top of the bumper, instead of inside with a winch plate, may be preventing the techs from even taking the front grill off. Sure, there's very little back there that could be causing the issue, but if they've been asked to check every single connection, look for fraying/shorts, etc.. then they may be trying to strip it all down as much as possible, to isolate any issue.

Heck, who knows.. maybe someone attached the winch inline to something that already exists, too.

First rule of any troubleshooting, remove any outside factors that could be causing the issue, or interfere with your troubleshooting.


Now, that said...If I were the dealer, here, I'd tell you: 'Ok, we need to troubleshoot in such a way that your winch is getting in the way of... you can either disconnect the winch, yourself, or we can bill you for X hours to disconnect and remove your winch. Your winch is NOT an OEM part, and must be removed in order for us to continue to troubleshooting, nor will the manufacturer consider a buyback, unless all aftermarket parts are removed'


Who knows.. maybe that's what they've said, already. Three options: 1.) Pay us to remove the winch. 2.) you remove the winch. 3.) Take your vehicle elsewhere.




Of course, there's always the possibility, too, that whomever installed the winch was a complete crackpot, who mounted it to the hood, or spliced it into a ton of cables. I've seen some crazy uneducated hillbilly stuff in my time...




~ Casp

 

[ZoMojave]

Now we're talking! Just waiting for it!

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