Wasted Warranty

[Reddog]

The steering box TSB was somewhat of a boondoggle when released. The TSB told the techs to follow Tech Authority Instructions for removal and replacement of the steering gear which tells them to remove the pitman arm nut, discard and replace with new. The TSB at least through REV. F did not give them a new replacement Pitman Arm nut that would come with pre-installed dried thread locker in the required parts listing so most dealership techs threw the old one back on as-is.

Sucks to hear but 90% of your problem was the shit dealer you dealt with. Jeep does not care you left the brand as someone with a similar story from another brand comes over to replace you.

Oh they care alright. Ask the dipstick CEO who just "left" Stellantis about it.

Sponsored

 

[tysongladiator]

My Mopar extended Warranty covered everything except Batteries and Brakes. Stating that if replacement parts were needed, it will cover the part and the labor. They covered one tie rod, and the Mopar Steering stabilizer. I wanted to upgrade the parts and pay the difference, but the warranty stated that it would only cover stock OEM parts only and any non Jeep factory parts wouldn't be covered in the future. (Unless they sold them and installed them at the dealership)
Regardless, I agree with "tysongladiator" its the dealership. One dealership wanted to charge, and I said don't touch it, then went to another and it was no questions asked. I have this warranty till 107,000 miles, and know what dealership will get my business now. Just have to replace the parts with OEM. I can live with that.

You are correct!

We have five Chrysler vehicles (JT, JK, Ram, Charger, and Pacifica). About 3 months ago, I had to replace the batteries (Main and Aux) in the Pacifica. Warranty does not cover batteries so I had two choices. Pay them almost $1K (parts and labor) to install them or do it myself. Did it myself for for less than $500. I only took it to the dealer because I thought the warranty on the van was different.

And.... another issue. another issue. Just this week I had to replace my broken tailgate handle. One dealer wanted $170, another dealer wanted $250. Found it online for $150. Tailgate handle replaced.

My suggestion to anyone needing work done. Either do it yourself, find a reputable shop, or if you have to go to the dealer, shop around for the best price. And if anyone needs OEM parts, definitely shop around.

You did exactly that. You learned and now you know who you trust to work on your jeep. Good job on the research.

 

[red/green hawk]

Let me give you my two cents. What you have is a dealership issue not jeep issue. All vehicles have issues. It's what happens after the issue. "If it has wheels, you'll have problems"

I get that but the problem is for many of us the dealership is the face of Jeep. And when you have nothing but headaches and hardships dealing with them the Jeep brand suffers. I get the 2nd Law of Thermodynamics, but that is why we have warranties to protect our major investment for at least the first few years.

 

[tysongladiator]

I get that but the problem is for many of us the dealership is the face of Jeep. And when you have nothing but headaches and hardships dealing with them the Jeep brand suffers. I get the 2nd Law of Thermodynamics, but that is why we have warranties to protect our major investment for at least the first few years.

Understood. But.... that's blaming an entire group for the actions of a few.

Having previously owned over 15 vehicles from 7 different manufacturers (not including the tractor and ATVs), I have had some type of problem out of all of them. If I blamed the brand for the issues, I would be walking.

Also, having to deal with five different dealers in three different states, I can tell you that they are all different. Different prices and workmanship on service and different prices on parts. Some dealers don't want to do the work regardless of warranty. But... then you have some that will take care of you with no questions asked. Been there, done that. I returned a battery to a dealer once because they couldn't help me with a tool. Wouldn't provide any help at all. I gave them their battery back and went to another dealer across town who helped me with no issues.

 

[Blade1668]

Many of us understand frustration with dealerships and some of us don't trust any. The service department ass clowns first choice is to deny any thing possible for most profitable sales. The mechanics job is to fix the problem. How you deal with the clowns before the mechanics (your aditude) and who they have been dealing with before you, their mood can come into play. I recently had some time with one of the same deny b.s. The salesman that made "my sale" and the warranty guy helped me with the service department guy. (The people trying scam or b.s. them to fix their f### ups doesn't help us).
I definitely can feel your frustration dealing with service department ass clowns, just from my experiences. During my few experiences with them. They are sugar and spice when it's the company raking in money for over priced services, but not on a warranty service. Note how many service counter personnel change often at some dealerships. Years back Mopar was hot n heavy on ratings for their dealerships, that's took a backseat from what I've seen in last year or so now. A previous one was threatened to try canceling my warranty for added stuff to electrical system, the head of service department and management had a talk with him. What started that was me advising him if the batteries needed disconnected I needed to talk with the technician first. To make sure that the solar systems were disconnected correctly and safely.
I need to get mine checked out for a small leaks soon, before I take it in I will probably have to remove the skid plates. It will likely be needing a replacement transmission or at least front and rear seals.

 

[red/green hawk]

Understood. But.... that's blaming an entire group for the actions of a few.

That's a fair point.

The problem I had was that 2 groups owned all the dealers within 4 hours and they both sucked. Techs, service advisers, etc. would just float back and forth between the 2 dealers closest by so it was always the same d-bags you were dealing with no matter where you went. It's hard to drive 6-8 hours away with a tranny issue so I was limited.

I value piece-of-mind knowing that $50-60k you now spend on a brand-new vehicle is going to be covered by a hassle-free factory warranty after you made the investment more than a certain brand.

I guess this leads to the old philosophical question, who need who more? Do I need Jeep or does Jeep need me? I just want Jeep to know that it's the actions of the few that have changed my thoughts on this over the course of owning Jeep brands.

 

[Rusty PW]

OP......you're not the first to have a loose nut on the steering shaft. A few others have reported it. It's one of the causes for death wobble.

 

[MeiMei]

Extended warranties and time shares. Two of the biggest legal scams. I got a free extended warranty, but I don’t know if I will ever use it. They have lots of deductibles and wording to keep them from paying. My advice is save the save for repairs.

Sponsored