Zipper broke on freedom top bag.

[ROC]

So my freedom top bag zipper broke. I’ve only used this bag maybe 3 times at the most. Truck only has 1600 miles on it. At first I thought it could easily be fixed so I took it to my local tailor and they told me that it’s gonna be a lot to repair it and to call the dealer and see if they will give me another bag because this zipper is defective. Called the dealer service department although they were very nice about it they said it’s not something they would cover and I would have to buy a new bag. I said the bag is only 3 months old and shoud have some sort of warranty on it. They than said to bring the bag by they wanna take pictures and submit them to Jeep and see if they will cover it. Sounds like they wanna help me out but at the same time they may just be saying that to get me
Off the phone. The dealer is an hour away I don’t wanna waste my time jumping through hoops and they just deny the claim. Has this happened to anybody and if so did you just buy another bag or get a replacement through the dealer?

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[Hootbro]

The Freedom Top Bag is a line item on the equipment build sheet. It should be a warranty item in the 3/36 bumper to bumper warranty.

You are also not obligated to make a warranty claim through your selling dealer. If you have a closer dealer, you can go through them but they may not make the extra effort to fight for this on your behalf.

 

[abe57]

See if they will allow you to just send pictures to them with your vin #

 

[Minty JL]

The bags were never sized correctly.....to small. I'm waiting for my bag zipper to fail as well

 

[GOCAMPN]

I had 2 of these bags and I live kinda close to you. I gave the first one away and the other one is literally collecting dust in my garage, come get it.

 

[punk'n]

I had 2 of these bags and I live kinda close to you. I gave the first one away and the other one is literally collecting dust in my garage, come get it.

Class act!

 

[ROC]

I had 2 of these bags and I live kinda close to you. I gave the first one away and the other one is literally collecting dust in my garage, come get it.

If I can’t get the dealer to give me a new bag which they should I would throw you a couple bucks for it at the very least. Thank you so much for you generosity! Will keep you posted.

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