Partysub
Well-Known Member
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- #1
Short version:
Dealer damaged my hardtop replacing the glass and is replacing it with one made by "targa" who they say is the company that makes the tops for Mopar. Does anyone know if this is accurate?
Long version:
Over the summer I noticed I had the dreaded rear glass leak in my hardtop and it was like a faucet dumping into my truck every time it rained. I called dealer number 1 and was told they needed to confirm the leak and was offered an appointment in 3 months. I told them I have pictures and videos of it leaking if that helps and they said no, they needed to confirm it themselves. So I called dealer number 2 who is who I bought my truck from. They had an appointment in 1 month. I again explained I have pictures and videos and they also said they need to confirm it, so I wait the month for my appointment.
When I arrive for my appointment they tell me they have no record of my appointment. I show them the numerous texts and emails confirming my appointment and they go "oh, ok. Can you leave it for 4 days over the weekend?" I explain that I was told this was a short appointment to confirm there was a leak and there's no way to leave my truck for 4 days with no loaner. They reluctantly take my truck back and bring it back out 30 minutes later covered in water and some sort of oil all over the hardtop and bed and say "yep its leaking. Our warranty person isn't in today so we will call you when they are so we can make another appointment to replace your glass." So I wait a few days and hear nothing. After several messages they tell me they have my glass in and to make an appointment. I'm given an appointment in 2 weeks.
Day of my appointment comes and I drop my truck off and tell them I'll be back after an appointment. 5 hours later and they tell me it's done and to come with them and they bring me into the garage and the shop foreman tells me they damaged my hardtop getting the glass out and he shows me the numerous pry marks that the glass guy tried to cover with a glossy black paint. He tells me they will cover getting it repaired and gave me a card to their bodyshop to call.
I contact the bodyshop and explain who I am and he said he was expecting my call and to stop by so he could see the damage in person since the pictures weren't the best. When I get to the shop the manager comes out and says "wow, this is damaged way worse then they made it sound." He said he doubts they will be able to repair it anywhere near new and he also noticed that the glass was sticking out further and thinks they didn't even install the new glass properly. He said he will contact the dealer and recommend a replacement top.
I spent the next 2 weeks leaving messages and getting no answers. I finally get someone on the phone and they agree I'm owed a new top and they will be ordering me one.
Now to my question. They told me the gladiator tops are made by "targa" and it'll be at least 2 weeks to get the replacement from them sent to jeep and then sent to them. I did some searching and can't find anything about the tops being made by "targa". I have no trust in this dealer so I'm curious if anyone knows who manufacturers the Mopar tops and if they are lying to me to give me some off brand top?
Jeepcares was involved the whole time and while they were very nice, they didn't really help with anything except offering to call, which didn't help since no one returns messages.
Dealer damaged my hardtop replacing the glass and is replacing it with one made by "targa" who they say is the company that makes the tops for Mopar. Does anyone know if this is accurate?
Long version:
Over the summer I noticed I had the dreaded rear glass leak in my hardtop and it was like a faucet dumping into my truck every time it rained. I called dealer number 1 and was told they needed to confirm the leak and was offered an appointment in 3 months. I told them I have pictures and videos of it leaking if that helps and they said no, they needed to confirm it themselves. So I called dealer number 2 who is who I bought my truck from. They had an appointment in 1 month. I again explained I have pictures and videos and they also said they need to confirm it, so I wait the month for my appointment.
When I arrive for my appointment they tell me they have no record of my appointment. I show them the numerous texts and emails confirming my appointment and they go "oh, ok. Can you leave it for 4 days over the weekend?" I explain that I was told this was a short appointment to confirm there was a leak and there's no way to leave my truck for 4 days with no loaner. They reluctantly take my truck back and bring it back out 30 minutes later covered in water and some sort of oil all over the hardtop and bed and say "yep its leaking. Our warranty person isn't in today so we will call you when they are so we can make another appointment to replace your glass." So I wait a few days and hear nothing. After several messages they tell me they have my glass in and to make an appointment. I'm given an appointment in 2 weeks.
Day of my appointment comes and I drop my truck off and tell them I'll be back after an appointment. 5 hours later and they tell me it's done and to come with them and they bring me into the garage and the shop foreman tells me they damaged my hardtop getting the glass out and he shows me the numerous pry marks that the glass guy tried to cover with a glossy black paint. He tells me they will cover getting it repaired and gave me a card to their bodyshop to call.
I contact the bodyshop and explain who I am and he said he was expecting my call and to stop by so he could see the damage in person since the pictures weren't the best. When I get to the shop the manager comes out and says "wow, this is damaged way worse then they made it sound." He said he doubts they will be able to repair it anywhere near new and he also noticed that the glass was sticking out further and thinks they didn't even install the new glass properly. He said he will contact the dealer and recommend a replacement top.
I spent the next 2 weeks leaving messages and getting no answers. I finally get someone on the phone and they agree I'm owed a new top and they will be ordering me one.
Now to my question. They told me the gladiator tops are made by "targa" and it'll be at least 2 weeks to get the replacement from them sent to jeep and then sent to them. I did some searching and can't find anything about the tops being made by "targa". I have no trust in this dealer so I'm curious if anyone knows who manufacturers the Mopar tops and if they are lying to me to give me some off brand top?
Jeepcares was involved the whole time and while they were very nice, they didn't really help with anything except offering to call, which didn't help since no one returns messages.
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