tonneau Cover started lifting at sides when on highway

[ShadowsPapa]

Mine not only lifts, but the side edge "straightens out" where it is suppose to round over a little. Anyone else getting this? The first picture is how it looks when I straighten it out. The second is what it looks like after I drive. It lets water in like you wouldn't believe after this occurs if I don't get out and try and get it back to it's original position. Both pictures are taken while the vehicle is in park (I'm sure someone was going to ask ). Anyone else experiencing this?

Mine was like that - check my posts for the sag, the sides being up, etc.
When I first got the truck and got home I noticed one side stuck out while the other rounded down better, not great, but better. I posted many photos with my 8' level on the back showing how badly it sagged. It pooled water like a pic in this thread above here. Mine had the same symptoms - loose, sides not going down like they should, flapped in high winds (not so much on a calm day driving at 70, but at 70mph with wind even my wife noticed it)

So with the help of jeepcares, some photos supplied by forum members who have the factory cover that did NOT sag, covers that fit snug, I printed the photos and the email from a person jeepcares passed info on to and went to the dealer. IT was still an argument but then one of the other service writers heard me and spoke up and said yeah, in fact Jeep has a whole online team dedicated to the JT and he'd heard of cover issues and so on. Finally the writer I was going through agreed. I said PLEASE contact Jeep - use the contact info I furnished. Later I got a call that they had opened a star case - then later they said yeah, parts had been ordered and I could get my truck and they'd call when the parts came in.
I think it was a week later the new cover kit came in and it's been fine since. We've had hellish winds and rains. (and I was driving over 80 mph in winds that exceeded 70-80 mph, our infamous derecho storm that did over 4 billion in damage, flattened 10 million acres of corn and other crops and left a city without power - some just now getting power about 2 weeks later.
Rain in the box? Nope, and I was shocked! You mean that cover stayed put while road signs and tree parts were flying across in front of us and trucks were being blown off the road?
Good thing - I have just bought a bunch of bird seed and picked some up for a friend. all that was in the back of the truck under that cover.

Might be hard to tell from this pic but this is the cover as it stands now, months later, 6,500 miles later -

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[JeepCares]

Mine not only lifts, but the side edge "straightens out" where it is suppose to round over a little. Anyone else getting this? The first picture is how it looks when I straighten it out. The second is what it looks like after I drive. It lets water in like you wouldn't believe after this occurs if I don't get out and try and get it back to it's original position. Both pictures are taken while the vehicle is in park (I'm sure someone was going to ask ). Anyone else experiencing this?

Hi there, we recommend addressing this concern with your dealer. Please send our team a private message for additional assistance prior to your dealer service.

Kathryn
JeepCares

 

[Missionsparta]

Hi there, we recommend addressing this concern with your dealer. Please send our team a private message for additional assistance prior to your dealer service.

Kathryn
JeepCares

Ok. Thank you. I'll be calling for an appointment next week. You can see in these pictures that it looks really bad when it rains.

 

[ShadowsPapa]

Mine was bad like that - sits nice now.
Here's a before -

And now - no sag, rain does not collect and sit on it -

 

[Missionsparta]

Mine was bad like that - sits nice now.
Here's a before -

And now - no sag, rain does not collect and sit on it -

Did yours also pop out on the side after driving on the highway?

 

[ShadowsPapa]

Did yours also pop out on the side after driving on the highway?

At higher speeds, mostly when it was a little windy. Not totally bad but you could look back and see it flapping in the wind.
One side sat down at an angle like it should, the other side had an area where it sort of stuck out straight instead of down. When I mentioned that at the dealers where I bought it, I got the "that's normal, they are all that way" line. The more I dug, the more I realized, no, they are not all that way.

Now it's fine.

 

[ShadowsPapa]

I did some digging - FCA actually has a TSB on this cover now! It instructs their shops how to diagnose issues and if after going through some steps - replace the cover. It's a STAR thing - just like covered my case except mine was done prior to the TSB - so maybe people like me resulted in FCA issuing the TSB to cover exactly what I went through.

 

[Gren71]

I did some digging - FCA actually has a TSB on this cover now! It instructs their shops how to diagnose issues and if after going through some steps - replace the cover. It's a STAR thing - just like covered my case except mine was done prior to the TSB - so maybe people like me resulted in FCA issuing the TSB to cover exactly what I went through.

wonder if this will still hold up for e since i got the cover from another jt owner.

 

[ShadowsPapa]

wonder if this will still hold up for e since i got the cover from another jt owner.

I suspect there's one way to find out!
It's a part supplied by Jeep - so IMO, it's worth a shot.

I found another TSB that mentioned the cover - but didn't open or download it since this one addressed my particular issue with it - and when I saw the "STAR" designation, it brought back memories.

 

[studiodfw]

I did some digging - FCA actually has a TSB on this cover now! It instructs their shops how to diagnose issues and if after going through some steps - replace the cover. It's a STAR thing - just like covered my case except mine was done prior to the TSB - so maybe people like me resulted in FCA issuing the TSB to cover exactly what I went through.

Thank you for the update, that will be really helpful to the rest of us having this problem.

 

[ShadowsPapa]

Thank you for the update, that will be really helpful to the rest of us having this problem.

You're welcome.
And a TSB confirms that anyone having this issue is not alone........

 

[JeepCares]

Ok. Thank you. I'll be calling for an appointment next week. You can see in these pictures that it looks really bad when it rains.

We certainly can see your concern - and we would be happy to offer assistance alongside your dealer.

Kathryn
JeepCares

 

[ShadowsPapa]

This is another TSB related, I have NOT read this or compared to the other - one may supersede the other, I didn't check.
Jeepcares absolutely helped get mine resolved and the one pictured above here is even worse!

This is the second TSB I found. It never hurts to have this info - and the backing of one of the jeepcares team - in these things.

But please look at both this one and the one I posted prior in this thread - see which is later or even take both if you think it will help.

 

[s35keith]

My cover (less than 4000miles) collects all kinds of water and it also lifts up in the middle/sides at highway speeds. Figured it was just a cheap cover. Guess I better call the dealer/ @JeepCares

 

[Eric Kern]

My cover (less than 4000miles) collects all kinds of water and it also lifts up in the middle/sides at highway speeds. Figured it was just a cheap cover. Guess I better call the dealer/ @JeepCares

Going in on Thursday to have them take a look also. Short of them rev’ing the P/N It will just to It again with the replacement. Anyone have their work order after getting the cover replaced? Is a part number listed? @JeepCares

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