2020 Gladiator Rubicon radio and backup camera issues

[ALVagabond]

I'll bet a big mac none of these are "update" issues but are radio issues. Good to check for updates, but so far nothing I've seen looks like an update would take care of it.

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[kabookie10]

Just an FYI on my situation on my radio. I have had 4 radios replaced and they all did the same thing. Come to find out that Jeep put 2 remanufactured radios in it also. Nothing like buying a $50k+ Jeep to have them put reman parts in it for warranty work. Make sure your getting brand new radios and not remanufactured ones.
So to continue on, Jeep engineers and FCA got involved with my radio. They have no idea what’s going on and no ETA on if there will be any update. We all need to come together and let Jeep know. Everyone needs to call Jeep and complain. @JeepCares needs to step up and do something other than giving us all phone numbers to call. They need to voice to Jeep our issues.

 

[dcmdon]

I'll bet a big mac none of these are "update" issues but are radio issues. Good to check for updates, but so far nothing I've seen looks like an update would take care of it.

This has been SOP in the software business for decades.

Oh you are having problems? We won't even begin to help you trouble shoot until you are on the latest software.

 

[ShadowsPapa]

This has been SOP in the software business for decades.

Oh you are having problems? We won't even begin to help you trouble shoot until you are on the latest software.

I saw that constantly - was in IT since about 1990 until I retired 4 years ago. Security, networking, servers, whatever.
But - there's a reason for that. Otherwise they have to keep track of dozens of possible combinations of things. They need to level the playing field and know exactly what's being dealt with.

 

[JeepCares]

Just an FYI on my situation on my radio. I have had 4 radios replaced and they all did the same thing. Come to find out that Jeep put 2 remanufactured radios in it also. Nothing like buying a $50k+ Jeep to have them put reman parts in it for warranty work. Make sure your getting brand new radios and not remanufactured ones.
So to continue on, Jeep engineers and FCA got involved with my radio. They have no idea what’s going on and no ETA on if there will be any update. We all need to come together and let Jeep know. Everyone needs to call Jeep and complain. @JeepCares needs to step up and do something other than giving us all phone numbers to call. They need to voice to Jeep our issues.

Hi there,

Thanks for tagging our @JeepCares team directly and bringing this to our attention! We're saddened to hear about the various concerns that all of you have experienced and we're hoping that this latest software update resolves quite a bit of those concerns!

If anyone is experiencing concerns while working with their Case Specialists or happens to run into obstacles while working with your dealers, please send us a private message! We'd like to look into your situations and collect more information so that we can get you arranged with the support that you need.

As our team is focused on the social media aspect of customer care, we are unfortunately not set up to provide assistance via phone. If you would prefer to handle this matter via phone, you may speak to a Jeep Customer Care Specialist by calling 877-426-5337. Should you have any trouble receiving assistance via phone, please do not hesitate to reach back out to us here.

Courtney
Jeep Cares

 

[DailyDrivenTJ]

So where are you all with this now?

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