VIN Tracking Down

[Jonnyroams]

So I bought an Ecodiesel from a local dealer which was in transit. A couple days later the ETA vanished. It’s been 3 weeks now and they still have no ETA.

Jeep cares gave me this response:

“We do not get vehicle location. The vehicle is shipped, and is awaiting an ETA Window. Please note that Vin Track is down, unable to see if there is an ETA

I hope this helps!

Stellantis Customer Care

”

Anyone else experiencing something like this? When I originally spoke with Jeep cares they said it left the factory over 60 days ago.. kind of odd they tracking has been down for almost 2 weeks now.

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[RS3]

So I bought an Ecodiesel from a local dealer which was in transit. A couple days later the ETA vanished. It’s been 3 weeks now and they still have no ETA.

Jeep cares gave me this response:

“We do not get vehicle location. The vehicle is shipped, and is awaiting an ETA Window. Please note that Vin Track is down, unable to see if there is an ETA

I hope this helps!

Stellantis Customer Care

”

Anyone else experiencing something like this? When I originally spoke with Jeep cares they said it left the factory over 60 days ago.. kind of odd they tracking has been down for almost 2 weeks now.

I would think that your dealer could give you more info than what Chat can.

 

[Jonnyroams]

The dealer is saying the same, ETA shows nothing and the VIN tracker is down. The info from Jeep is not from the chat but from their customer care team (stellantis). Super frustrating.

 

[Maximus Gladius]

Good thing your bitcoins aren’t through them.

 

[cj8scrambler]

I've been checking with Jeep Chat daily recently and today for the first time I was told:
"My apologies, our system that provides ETA is currently down and we are unable to provide ETA and would recommend contacting back next week".

So I think they are having problems, but that's a new problem as of today.

 

[I_Reckn]

When I spoke with my salesman yesterday, he reported that it was down since last Friday. So no updates for my order either.

 

[ShadowsPapa]

My understanding was that once it was actually shipped, there was no accurate way to track it. For that to happen or be possible, the truck driver, or people responsible for the train, would have to report the location of that cargo every stop they make.
Once mine was shipped, all I knew was that it was on a truck, and I did a bit of research and figured the number of miles a driver can cover legally, the possible paths, and so on and was within a day of when it actually arrived. But once it shipped, there was no way to track it in any tracking web site. All I knew was "shipped".

 

[trizzle]

I don't want to give out more information than I should. But the company that provides that information is down. Dealers are being told it should be up next week. Trust me I want to know if mine is still just waiting to be shipped. If it hasn't, that's 2 months in storage now..

 

[Jonnyroams]

Okay all of these responses have given me some piece of mind thank you! Hopefully we start getting some news next week!

 

[Jefe1018]

As long as you made the arrangement with the dealership and not with someone shady behind a 7-11, you should be fine.

Once it leaves the factory, it's hard to know exactly where it is but somehow through the magic of logistics, it'll get to where it's going.

 

[trizzle]

As long as you made the arrangement with the dealership and not with someone shady behind a 7-11, you should be fine.

Once it leaves the factory, it's hard to know exactly where it is but somehow through the magic of logistics, it'll get to where it's going.

Well some of us just want to know if it's left the factory. Mine has been shipping without an ETA for 2 months. The eta would at least indicate that it has shipped. But I agree if it had an eta it should be on the way and all is good.

 

[trizzle]

So I bought an Ecodiesel from a local dealer which was in transit. A couple days later the ETA vanished. It’s been 3 weeks now and they still have no ETA.

Jeep cares gave me this response:

“We do not get vehicle location. The vehicle is shipped, and is awaiting an ETA Window. Please note that Vin Track is down, unable to see if there is an ETA

I hope this helps!

Stellantis Customer Care

”

Anyone else experiencing something like this? When I originally spoke with Jeep cares they said it left the factory over 60 days ago.. kind of odd they tracking has been down for almost 2 weeks now.

I didn't read this very well before. If it never had an eta once it "shipped" doesn't mean it actually was in transport.

This was March 15th. Dealer confirmed it was just sitting there.

 

[Jefe1018]

Well some of us just want to know if it's left the factory. Mine has been shipping without an ETA for 2 months. The eta would at least indicate that it has shipped. But I agree if it had an eta it should be on the way and all is good.

Some of us? I bugged JeepChat 6 days a week for 8 weeks until mine showed up at the dealership. I totally get it!

 

[ShadowsPapa]

If it never had an eta once it "shipped" doesn't mean it actually was in transport.

Mine never had an ETA, dealer checked, I checked, and 2 days later, there it was.

 

[trizzle]

Mine never had an ETA, dealer checked, I checked, and 2 days later, there it was.

Man I'm really hoping mine does the same.

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