1/3 of Unconnect screen dead

[cbushek]

Got in the truck this morning = no issues, stopped and grabbed coffee for 2 mins and when the screen comes on I'm looking at this... a huge line taking up about 1//3 of the screen. Turned it on /off, car on/off ; no change.
This happen to anyone else?

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[HTXGladiator]

Oh, no....I've not seen that.

 

[hjdca]

I noticed that I had a problem getting into off-road pages with Apply play working. I had been driving for a few hours.. It seemed like it ran out of memory. I had to select it a couple of times to make it work... Does it fix itself when you cycle the ignition ? I think the software may have a memory leak.

 

[cbushek]

key cycled a few times, same result. I might try to disconnect the battery and see if that makes a difference.

 

[brancky3]

key cycled a few times, same result. I might try to disconnect the battery and see if that makes a difference.

Why not take it to the dealer? This sounds like a hardware failure to me

 

[mojocho]

oh my.

 

[cbushek]

Why not take it to the dealer? This sounds like a hardware failure to me

I plan to , they can't get me in until the 6th.

 

[JeepCares]

Got in the truck this morning = no issues, stopped and grabbed coffee for 2 mins and when the screen comes on I'm looking at this... a huge line taking up about 1//3 of the screen. Turned it on /off, car on/off ; no change.
This happen to anyone else?

Hello cbushek,
We are certainly sorry to hear about your recent concern. Please reach out to us privately with your VIN and we can get you connected with a Specialist to provide further assistance.
Laura
JeepCares

 

[JeepCares]

I noticed that I had a problem getting into off-road pages with Apply play working. I had been driving for a few hours.. It seemed like it ran out of memory. I had to select it a couple of times to make it work... Does it fix itself when you cycle the ignition ? I think the software may have a memory leak.

Hi,
Are you having concerns switching between the Uconnect screen and your Apple CarPlay screen? Please PM me with more details I would be happy to look into this for you.

Alison
JeepCares

 

[jwilson2899]

I plan to , they can't get me in until the 6th.

That's insane that they can't get you in for 2 and a half weeks. Then once you do take it in, they'll tell you they have to order the part and the cycle stats all over again.

 

[cbushek]

That's insane that they can't get you in for 2 and a half weeks. Then once you do take it in, they'll tell you they have to order the part and the cycle stats all over again.

Agreed.
22NOV Update: I disconnected the battery for 30mins last night, and upon restart it appears to have been resolved.
Just some slight burn in on the screen which should dissipate

 

[Deleted member 28696]

I had a similar thing happen to me but on mine 1/2 the screen was dead. I turned the vehicle off and went hiking and when I came back and turned it back on it started slowly showing a faded photo of the backup camera view and home screen background then by the time I got home it was completely normal again slowly faded in, has been normal since. I have a 2021 JTR it's about six months old.

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