Engine #1 dead...Engine #2 dead...

[calipoontappa]

No surprise because they don't have proof/evidence and hoping you just bend over. I'd call the service Manager and tell him your going to elevate this up through to the GM and owner of the dealership if the information is not provided or the warranty being honored.

Every shop I worked in if there was a failed part or system we provided the information to the custom as soon as the diagnostics and issue(s) were identified. We'd either send pictures or have the customer come by the shop and show them everything. I could go on for days with this.

Not telling you want to do, but don't back down.

i appreciate the help, not backing down at all just trying to be patient and work with them until I get all my ducks in a row

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[Minty JL]

i appreciate the help, not backing down at all just trying to be patient and work with them until I get all my ducks in a row

Ducks in a row.....was that pun intended lol

 

[calipoontappa]

Update...

My truck is still at the dealership at the request of FCA...they asked me to keep it there until today while they get me answers regarding my claim. FCA was supposed to call today and update me on why the claim was declined, In a shocking surprise to no one here, they didn't call me or reach out for an update in any way.

Reached out to the dealer to see if FCA reached out and to request a copy of all my records and I was told nobody reached out to them and that they were "having issues with their system" and were not able to get them to me at this time...

.

 

[Scott0700]

Be careful of mentioning a lawyer to the dealer or FCA. At that point they stop talking to you whatsoever. It’s in legal’s hands at that point.

 

[Minty JL]

Be careful of mentioning a lawyer to the dealer or FCA. At that point they stop talking to you whatsoever. It’s in legal’s hands at that point.

There is merit or truth to that statement

 

[calipoontappa]

UPDATE...
I called FCA customer care this morning and spoke to the ''case manager" who said they have not even spoken to the dealer, stated they would call them and then reach back out to me by the end of the day. End of the day came and went and NO CALL BACK for the second day in a row. @JeepCares some assistance would be greatly appreciated here...

 

[Hootbro]

UPDATE...
I called FCA customer care this morning and spoke to the ''case manager" who said they have not even spoken to the dealer, stated they would call them and then reach back out to me by the end of the day. End of the day came and went and NO CALL BACK for the second day in a row. @JeepCares some assistance would be greatly appreciated here...

The bad thing about the "JeepCares" account here and on other Jeep boards, is that they are accessed by a at large rotating pool of different people at any given time. So when you send messages here or tag them, it might not be the same person you dealt with before nor is there a guarantee they forward to a particular person you might have been dealing with. You get lost with them very easy.

 

[calipoontappa]

The bad thing about the "JeepCares" account here and on other Jeep boards, is that they are accessed by a at large rotating pool of different people at any given time. So when you send messages here or tag them, it might not be the same person you dealt with before nor is there a guarantee they forward to a particular person you might have been dealing with. You get lost with them very easy.

I totally get it, its more to put them on blast and show a record on how FCA customers are treated

 

[Stan H]

My thinking to all those that have had a bad experience is just do it get rid of it and get a Ford they are fabulous trucks ,besides the over heating , the belt onto the oil pump breaking, the brakes , the rust , the popcan thin aluminum bodies, or better yet , a Chevy so long as you don't mind the weak oil guzzling 5.3 and the rough riding and noisy sound on the road , or just get a toyota and let it beat your guts out and oh don't forget about the ool pump failures and transmission issues and horrible headlights. I say get rid of that Lemon right now !!!

 

[calipoontappa]

My thinking to all those that have had a bad experience is just do it get rid of it and get a Ford they are fabulous trucks ,besides the over heating , the belt onto the oil filter breaking, the brakes , the rust , the popcan thin aluminum bodies, or better yet , a Chevy so long as you don't mind the weak oil guzzling 5.3 and the rough riding and noisy sound on the road , or just get a toyota and let it beat your guts out and oh don't forget about the ool pump failures and transmission issues and horrible headlights. I say get rid of that Lemon right now !!!

Yeah that is the plan, no idea what else to get as a replacement. Seems like reliability across the board has gone to shit.

 

[JeepCares]

UPDATE...
I called FCA customer care this morning and spoke to the ''case manager" who said they have not even spoken to the dealer, stated they would call them and then reach back out to me by the end of the day. End of the day came and went and NO CALL BACK for the second day in a row. @JeepCares some assistance would be greatly appreciated here...

Hi Mike,

We have been responding to your private inbox messages as well. Please continue to communicate through our inbox as it is the best way to reach our team.

Blair
Jeep Cares

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