8 speed done at 22k

[Wheelin98TJ]

This started with loosing reverse and it wouldn't shift past 3rd.

Took it to the dealer to find clutch 4 defective, clutch A, B, or D defective, gearshift 3 incorrect, and burnt fluid.

And of course the trans is on backorder.

Sponsored

 

[tbaker]

What year model do you have

 

[Wheelin98TJ]

What year model do you have

2021 High Altitude.

 

[Wheelin98TJ]

That doesn't sound like a new trans, but just a rebuild. Why do they want to drop a new trans in?

Do they rebuild anything anymore? I don't think so.

Anything under warranty just gets a new assembly.

 

[ShadowsPapa]

That doesn't sound like a new trans, but just a rebuild. Why do they want to drop a new trans in?

Dealers don't do rebuilds. Especially under warranty. Jeep specifies replacement.
Further - would you really want most dealership shop employees rebuilding your transmission?
That's best done by someone who knows what they are doing, and does it every week if not more often.
But the fact is, so few rebuild transmissions, even in the 1990s, with my Cherokee, the dealership said if the transmission ended up being bad, they recommended a reman transmission (Jeep certified remanufactured) or it go to a real transmission shop.

Even years ago, I'd not want most "mechanics" touching an automatic transmission. When I was doing that work - I ended up fixing what others said they fixed - and oh, boy, were they fixed! LOL. Broken parts, burned parts, filters plugged up with lint, and worse.

IF my Jeep needed a transmission and it was under warranty, I'd fight tooth and nail to get a new transmission put in (EDIT - but if I lost - would ensure any reman they used was disclosed and in writing it was covered with full warranty as if new).
If it wasn't under warranty, I'd buy one from a legit rebuilder (or build it myself) I will not buy and install reman parts.

Anyway, Jeep will not pay dealers to fix transmissions. Too much time at their hourly rate, too many ways things can go wrong, it's cheaper and best for Jeep to replace it (and best for us, too) By the time they rebuild one correctly at their hourly rate they likely have the same money in it, but it's only warranted by that dealership, not by Jeep.

 

[Hootbro]

That doesn't sound like a new trans, but just a rebuild. Why do they want to drop a new trans in?

Anything that requires them to go beyond the valve body and shift solenoids, they do not mess with at the dealership level.

 

[ShadowsPapa]

I was hoping to get a reply from the original poster specifically answering my question. Then I could provide some options, but I don't offer advice.

Anyway, you made some interesting comments that I would like to address, but first for some definitions.

New Transmission - This is what is put in a new vehicle manufactured by the Automaker. It is truly new. Accept for a few rare exceptions, it is almost impossible to buy a "new" transmission aftermarket. Inquire with the automaker directly to determine if the transmission sold through the dealership parts department is brand "new" or Remanufactured.

Remanufactured Transmission - This is a used transmission that is rebuilt in a production environment and certified by the remanufacturer to meet the specifications of a "new" transmission. This certification ups the price tag considerably over a rebuilt transmission. If you buy it from a parts outfit, it is "remanufactured". If you buy it from a dealership, it is probably sold as "new". Again, check with the vehicle manufacturer, i.e. Ford, GM, etc. for specific transmissions and vehicles and inquire what they are selling and how it's labeled. A 'new" ZF 850RE 8 speed automatic transmission from the dealer will probably run about 4 grand for the unit alone. Call the parts department and ask. In the case of this trans, Mopar Parts will sell it for a pretty steep wholesale price to the dealership and STLA will reimburse the dealership for it. The money just gets moved from one pocket to the other. The cost of the "new" transmission that goes into the vehicle at the assembly plant is only a fraction of the service part cost.

Rebuilt Transmission - A used transmission that has been taken apart and reassembled (hopefully) according to the manufacturer's official rebuild process. All of the wear components subject to deterioration are replaced, along with any damaged or worn hard components. In truth, in most cases there is no difference between a rebuilt and a remanufactured transmission, especially if the tranny being rebuilt only has 22k miles on it. Most of the hard parts wear very little and seldom break unless the trans is subject to hard service or abuse, i.e. performance applications, etc. There are the occasional lousy designs that don't last such as pistons that crack, retainers that don't retain, etc. But if the trans was not grenaded, then a rebuild will provide equal functionality to a remanufactured unit in many cases.

Used Transmission - The name says it all

There are still dealers that do rebuilds. It is true that many do not, but some of those just outsource the work. Nevertheless, many dealers have extensive service areas and employ transmission techs. But to your point, you definitely want someone who knows what they are doing. And that was the nature of my question. That gearbox is spewing out enough data that a good tech should be able to tell you exactly what is wrong and what the root cause was before he even opens up the case. At least they should have a pretty good idea. So yeh, you need to find the right shop/dealership by doing your homework. From the poster's description, it seems that this trans burned up clutches. Did it lose pressure? Why? Replacing clutch packs and fixing a faulty fluid control system shouldn't be too big of a deal.

As far as dealership personal go, it's like anything. Don't think the folks who built your Jeep have anywhere near the enthusiasm for it as you do. Some might. Some are not particularly mechanically inclined but are reliable employees who want to do their job well. And some just show up for the paycheck. It's no different than any walk of life.

As far as the fighting for the new tranny goes, that is not a sure bet either. If new tranny's were perfect, then this thread wouldn't exist. His unit failed at 22k and maybe that reman unit sitting in a warehouse still has old design level parts in it that might result in the same failure re-occurring. If you rebuild the unit that comes out of the vehicle, you are more likely to get parts with design updates if there was a TSB that addressed the failure issue.

Finally, the bulk of the labor hours on a rebuild go into getting the unit in and out of the vehicle. What a PIA. The case can be gutted and put back together in a couple of hours by a good tech, but he might be looking at 10-12 hours for removal and install. The poster can inquire with the shop manager and get the exact labor hour breakdown for the warranty repair on the dealership's DealerConnet App. Removal and installation alone can cause issues. Wire harness connectors, christmas tree fasteners, fluid line fittings, bolt torques, locking fasteners, etc all can be degraded during the process of just removing the old unit and installing a "new" trans.

Anyway, good discussion. I could keep going but need to wrap this up.

Personally, if I was going to be without a vehicle for months while waiting for a "new" trans, I would bite the bullet and just find a dealership who can do a rebuild and get it back on the road in under a week. Contacting STLA directly can probably clarify the options. Either way, it kind of stinks and I am sorry that it had to happen to the owner.

P.S. I ordered a Gladiator with a slushbox and I can't wait to start rowing gears again.

LOL - sorry, I know exactly what's what - new vs. reman vs. rebuilt. Remanufactured can even be a joke - I've watched it happen, I've toured the facilities.
Been in the auto repair/restoration business for 50 years, toured the places where they are made, and where things are remanufactured. Been there, watched it, even done it.
Some "remanufactured" things I refuse to use or buy. Why? Because we have had tons of trouble with things over the decades. These days when someone buys something "reman", they often end up in my shop and I repair things correctly. The pictures I have - scary. Especially smaller things.
One time I was on vacation and the other guys in the shop put in a reman engine - they specified the displacement, the "remanufacturer" swore it was absolutely a 350, zero doubt it was a 350. Then why was there such a vibration? Ended up being a 400 with a mix of parts. One was internally balanced, the other was externally balanced.

Anyone that spends only 2 hours on a transmission is rushing it, IMO. Yeah, I can tear an automatic down and get it back together fast like that, but nothing is checked properly. No passages checked, no clutches measured for clearance, things just can't be checked and made sure they are in spec.
Your comment on 2 hours right there is why I'd never want a dealership shop to rebuild any of my transmissions. The only way I'd accept such a thing is if a dedicated transmission shop that does it all day, all week, all year, did it. Not someone who sees the inside of one maybe once every couple of months and never has gone beyond valve body replacement.

As for root cause - no, there's often not enough information - perhaps a low pressure, that sort of thing - but why was it low? There's a guy here who has had the codes checked and there's really not a lot there to tell just what happened or in what order. (other than it's trashed). Some things don't trigger lights or store codes, transient issues.
You don't just pull them apart and slap in new clutches and disks. And if not careful, you'll mess up a seal going back together. There's clutch pack clearances to check when going back together among other things.

Yup - your comments explain exactly why I don't want a dealership doing that sort of work. There's no way most would have anyone even "decent" on automatics, let alone good enough to do it thoroughly and yet quickly. It takes practice, education, learning, experience.

So much of what's out there today is why I have so many things in my own shop - valve and head tools, boring bar, etc.
I'm not equipped for transmissions in the last few years - don't have the special tools like I have for the older ones. I still do differentials.

 

[Wheelin98TJ]

I was hoping to get a reply from the original poster specifically answering my question. Then I could provide some options, but I don't offer advice.

Anyway, you made some interesting comments that I would like to address, but first for some definitions.

New Transmission - This is what is put in a new vehicle manufactured by the Automaker. It is truly new. Accept for a few rare exceptions, it is almost impossible to buy a "new" transmission aftermarket. Inquire with the automaker directly to determine if the transmission sold through the dealership parts department is brand "new" or Remanufactured.

Remanufactured Transmission - This is a used transmission that is rebuilt in a production environment and certified by the remanufacturer to meet the specifications of a "new" transmission. This certification ups the price tag considerably over a rebuilt transmission. If you buy it from a parts outfit, it is "remanufactured". If you buy it from a dealership, it is probably sold as "new". Again, check with the vehicle manufacturer, i.e. Ford, GM, etc. for specific transmissions and vehicles and inquire what they are selling and how it's labeled. A 'new" ZF 850RE 8 speed automatic transmission from the dealer will probably run about 4 grand for the unit alone. Call the parts department and ask. In the case of this trans, Mopar Parts will sell it for a pretty steep wholesale price to the dealership and STLA will reimburse the dealership for it. The money just gets moved from one pocket to the other. The cost of the "new" transmission that goes into the vehicle at the assembly plant is only a fraction of the service part cost.

Rebuilt Transmission - A used transmission that has been taken apart and reassembled (hopefully) according to the manufacturer's official rebuild process. All of the wear components subject to deterioration are replaced, along with any damaged or worn hard components. In truth, in most cases there is no difference between a rebuilt and a remanufactured transmission, especially if the tranny being rebuilt only has 22k miles on it. Most of the hard parts wear very little and seldom break unless the trans is subject to hard service or abuse, i.e. performance applications, etc. There are the occasional lousy designs that don't last such as pistons that crack, retainers that don't retain, etc. But if the trans was not grenaded, then a rebuild will provide equal functionality to a remanufactured unit in many cases.

Used Transmission - The name says it all

There are still dealers that do rebuilds. It is true that many do not, but some of those just outsource the work. Nevertheless, many dealers have extensive service areas and employ transmission techs. But to your point, you definitely want someone who knows what they are doing. And that was the nature of my question. That gearbox is spewing out enough data that a good tech should be able to tell you exactly what is wrong and what the root cause was before he even opens up the case. At least they should have a pretty good idea. So yeh, you need to find the right shop/dealership by doing your homework. From the poster's description, it seems that this trans burned up clutches. Did it lose pressure? Why? Replacing clutch packs and fixing a faulty fluid control system shouldn't be too big of a deal.

As far as dealership personal go, it's like anything. Don't think the folks who built your Jeep have anywhere near the enthusiasm for it as you do. Some might. Some are not particularly mechanically inclined but are reliable employees who want to do their job well. And some just show up for the paycheck. It's no different than any walk of life.

As far as the fighting for the new tranny goes, that is not a sure bet either. If new tranny's were perfect, then this thread wouldn't exist. His unit failed at 22k and maybe that reman unit sitting in a warehouse still has old design level parts in it that might result in the same failure re-occurring. If you rebuild the unit that comes out of the vehicle, you are more likely to get parts with design updates if there was a TSB that addressed the failure issue.

Finally, the bulk of the labor hours on a rebuild go into getting the unit in and out of the vehicle. What a PIA. The case can be gutted and put back together in a couple of hours by a good tech, but he might be looking at 10-12 hours for removal and install. The poster can inquire with the shop manager and get the exact labor hour breakdown for the warranty repair on the dealership's DealerConnet App. Removal and installation alone can cause issues. Wire harness connectors, christmas tree fasteners, fluid line fittings, bolt torques, locking fasteners, etc all can be degraded during the process of just removing the old unit and installing a "new" trans.

Anyway, good discussion. I could keep going but need to wrap this up.

Personally, if I was going to be without a vehicle for months while waiting for a "new" trans, I would bite the bullet and just find a dealership who can do a rebuild and get it back on the road in under a week. Contacting STLA directly can probably clarify the options. Either way, it kind of stinks and I am sorry that it had to happen to the owner.

P.S. I ordered a Gladiator with a slushbox and I can't wait to start rowing gears again.

Thanks for your reply. I appreciate your insight.

I’d love to have this thing back on the road in a week. Unfortunately dealerships have at least a one week wait just to get in the door. And that’s best case scenario. If I took it where I bought it, they were 3 weeks out when I called them 10 days ago.

Maybe it’s time for a V8 swap. Could prob get that done quicker. ?

 

[ShadowsPapa]

OK, it was getting late last night, and I was getting tired- losing train of thought more than usual. I forgot to address some bad information here -in fact, totally false. Very bad telling people that dealerships can, and even do, sell you used parts as new. And remanufactured parts are in fact used, and treated as such under the law - they have wear.

This is the part I refer to -

Remanufactured Transmission - This is a used transmission that is rebuilt in a production environment and certified by the remanufacturer to meet the specifications of a "new" transmission. This certification ups the price tag considerably over a rebuilt transmission. If you buy it from a parts outfit, it is "remanufactured". If you buy it from a dealership, it is probably sold as "new". Again, check with the vehicle manufacturer, i.e. Ford, GM, etc. for specific transmissions and vehicles and inquire what they are selling and how it's labeled. A 'new" ZF 850RE 8 speed automatic transmission from the dealer will probably run about 4 grand for the unit alone. Call the parts department and ask. In the case of this trans, Mopar Parts will sell it for a pretty steep wholesale price to the dealership and STLA will reimburse the dealership for it. The money just gets moved from one pocket to the other. The cost of the "new" transmission that goes into the vehicle at the assembly plant is only a fraction of the service part cost.

Wow, that's bad. Very wrong. It's called FRAUD.

If they do sell you any part as new, use the words new, and do not disclose it is in fact remanufactured, reconditioned, repaired, rebuilt, whatever - you have their ass for FRAUD.
They can NOT sell you a part or install a part and represent it in any way as new.

It clearly states that any "industry product" (which the FTC uses to describe any product that is refurbished, rebuilt, REMANUFACTURED, repaired, etc.) MUST be clearly labeled and marked as such. If it's remanufactured, any packaging must clearly state it is remanufactured and WHO did it. The part must also be clearly labeled with a sticker that remains on the product after installation for a reasonable time clearly stating it is remanufactured, or any of the other levels, and by who.
No seller can not disclose such information. It is defined as "unfair or deceptive" so you have them by the ........ uh, parts if they say "it's new" or even imply it's new, and do not disclose, or if they hide the fact by removing labels and so on, that it's not actually brand new, never having been used in a vehicle before.

I will never buy or use "remanufactured" parts. The "Certification" as to being remanufactured comes from the remanufacturer, not the auto maker.
If mine is out of warranty and the transmission goes - I'll either rebuilt it myself, or have it rebuilt by other professionals, but I will not buy a remanufactured part of any sort. The evidence supporting my feelings on this are on a few of my shelve in my shop. And - I've watched them do the work. They are not done one at a time and how they hide differences can be amusing - or worse.
I have several recent examples of how they re-used worn parts, cracked housings that allowed bearings to spin in the housing because they were not held tight, or bearings that spun on shafts because the shaft was worn - cold solder joints, diodes not correctly inserted into a contact tab and only connected by a glob of solder, I have had hundreds of examples in my hands and have dozens on my shelves today.

The terms of the warranty are clear - you may get "exchange" parts - not necessarily new, but such parts must be labeled, and they will be covered by FCA as new just like any other parts.
I see that in many ways as only fair - you have a vehicle with 30,000 miles on it - yeah, it's fitting they replace the parts with parts that they warrant like new parts, and fully cover like anything else, but they have some wear to them. Your truck went in with some wear - it shouldn't come out like new.

So under warranty, it's up to them but they can't say it was "new" unless it truly was new.
If mine went out today, and they replaced it under warranty - I'd be fine with it - it's their time and money that have to support it.
But if it's out of warranty, sorry, I've been in this business a good 50 years and I will not personally buy remanufactured. I will go with rebuilt if I can't do it or don't have the time to do it myself. These days it's to do with time more than anything - I can make a fair amount restoring parts for others - people pay me 3 to 4 times what a remanufactured part would cost.........

OK, I knew from experience that a dealer or parts vendor or parts department, etc. can't sell anything that has any used parts to it as new - but I knew that because this is a forum, many here would not believe me because I'm a forum member and, well.......... but to mislead people, or even tell them "it's ok to sell something as new even if it is not" is just wrong, or to imply that "Dealers do it all the time" - well, if yours does - show them this and then explain how they are fraudulently selling parts with used components as new and you wish to have a consumer fraud discussion with them.
Remanufactured parts are not new. In fact, there will be wear to them.

§ 20.1 Deception generally.

(a) It is unfair or deceptive to represent, directly or by implication, that any industry product is new or unused when such is not the fact, or to misrepresent the current condition, or extent of previous use, reconstruction, or repair of any industry product.

(b) It is unfair or deceptive to offer for sale or sell any industry product without disclosing, clearly and conspicuously, in advertising, in promotional literature, on invoices, and on the product's packaging that the item is an industry product. Additionally, it is unfair or deceptive to offer for sale or to sell any industry product that appears new or unused without disclosing on the product itself that it is an industry product, using appropriate descriptive terms with sufficient permanency to remain visible for a reasonable time after installation. Examples of appropriate descriptive terms include, but are not limited to “Used,” “Secondhand,” “Repaired,” “Relined,” “Reconditioned,” “Rebuilt,” or “Remanufactured.” If the term “recycled” is used, it should be used in a manner consistent with the requirements for that term set forth in the Guides for the Use of Environmental Marketing Claims, 16 CFR 260.7(e). On invoices to the trade only, the disclosure may be by use of any number, mark, or other symbol that is clearly understood by industry members as meaning that the part so marked on the invoices is not new.
-------------------
And - they can't imply that the auto maker remanufactured or refurbished the part! Factory remanufactured only means it was remanufactured in a facility that usually does such things.
Factory remanufactured does not say, indicate or imply that FCA, Jeep, Ford, GM or anyone else did it. In fact, I have had alternators in my shop that were "GM certified remanufactured" that were done in a crappy facility and were junk - I ended up doing them right after the customer got frustrated with constantly going back for exchanges under warranty. I parted out a "Jeep certified remanufactured" alternator............ it was actually pretty good compared to some - but I do better work LOL
--------------------
§ 20.3 Misrepresentation of the terms “rebuilt,” “factory rebuilt,” “remanufactured,” etc.

(a) It is unfair or deceptive to use the word “Rebuilt,” or any word of similar import, to describe an industry product which, since it was last subjected to any use, has not been dismantled and reconstructed as necessary, all of its internal and external parts cleaned and made rust and corrosion free, all impaired, defective or substantially worn parts restored to a sound condition or replaced with new, rebuilt (in accord with the provisions of this paragraph) or unimpaired used parts, all missing parts replaced with new, rebuilt or unimpaired used parts, and such rewinding or machining and other operations performed as are necessary to put the industry product in sound working condition.

(b) It is unfair or deceptive to represent an industry product as “Remanufactured” or “Factory Rebuilt” unless the product was rebuilt as described in paragraph (a) of this section at a factory generally engaged in the rebuilding of such products.

------------------
That 'made rust and corrosion free' is a biggy. Guess how some do it - sandblast the parts (not carefully, not by hand) and paint them, often over rust or oxidation! I've stripped paint off reman parts only to find rust below. So they didn't even follow the rules of remanufacturing.

-----------
And finally, if it has an original manufacture's name, logos, trademarks, etc. on it, you can't imply that they were involved. You have to disclose it was rebuilt/remanufactured/refurbished/relined and so on by OTHER than the OEM or in our case, Jeep. If the transmission has any MOPAR or ZF marks or logos or trademarks on it, it must be disclosed that it was remanufactured, etc. by other than ZF or MOPAR, etc. - and the remanufacturer must be identified -

§ 20.2 Deception as to the identity of a rebuilder, remanufacturer, reconditioner, reliner, or other reworker.

(a) It is unfair or deceptive to misrepresent the identity of the rebuilder, remanufacturer, reconditioner, reliner or other reworker of an industry product.

(b) If the identity of the original manufacturer of an industry product, or the identity of the manufacturer for which the product was originally made, is revealed and the product was rebuilt, remanufactured, reconditioned, relined, or otherwise reworked by someone else, it is unfair or deceptive to fail to disclose such fact wherever the original manufacturer is identified in advertising or promotional literature concerning the industry product, on the container in which the product is packed, and on the product itself, in close conjunction with, and of the same permanency and conspicuousness as, the disclosure that the product is not new. Examples of such disclosures include:

(1) Disclosure of the identity of the rebuilder: “Rebuilt by John Doe Co.”
(2) Disclosure that the industry product was rebuilt by an independent rebuilder: “Rebuilt by an Independent Rebuilder.”
(3) Disclosure that the industry product was rebuilt by someone other than the manufacturer identified: “Rebuilt by other than XYZ Motors.”
(4) Disclosure that the industry product was rebuil

 

[dcmdon]

Dealers don't do rebuilds. Especially under warranty. Jeep specifies replacement.
Further - would you really want most dealership shop employees rebuilding your transmission?
That's best done by someone who knows what they are doing, and does it every week if not more often.
But the fact is, so few rebuild transmissions, even in the 1990s, with my Cherokee, the dealership said if the transmission ended up being bad, they recommended a reman transmission (Jeep certified remanufactured) or it go to a real transmission shop.

Even years ago, I'd not want most "mechanics" touching an automatic transmission. When I was doing that work - I ended up fixing what others said they fixed - and oh, boy, were they fixed! LOL. Broken parts, burned parts, filters plugged up with lint, and worse.

IF my Jeep needed a transmission and it was under warranty, I'd fight tooth and nail to get a new transmission put in (EDIT - but if I lost - would ensure any reman they used was disclosed and in writing it was covered with full warranty as if new).
If it wasn't under warranty, I'd buy one from a legit rebuilder (or build it myself) I will not buy and install reman parts.

Anyway, Jeep will not pay dealers to fix transmissions. Too much time at their hourly rate, too many ways things can go wrong, it's cheaper and best for Jeep to replace it (and best for us, too) By the time they rebuild one correctly at their hourly rate they likely have the same money in it, but it's only warranted by that dealership, not by Jeep.

When I worked at a Saab dealership we had a really great tech who was the only one allowed to rebuild a transmission. But even then it was only done on customer pay jobs. If it was warranty work, Saab supplied a new transmission.

He could change a transmission in half of book time and never had any come-backs or reworks. He was also the guy that our local service rep instructed all New England dealers to send cars in danger of lemon law eligibility to. A couple of times per month, we would get a car in on a flatbed from another dealer for Steve to fix. The guy was a master diagnostician. With a stethoscope and a multimeter, the guy could find anything.

 

[jac04]

It looks like the OP has larger than stock tires. I'm surprised that Jeep isn't trying to blame the failure on that.

 

[Wheelin98TJ]

ShadowsPapa,

Excellent info for everyone. I think that we are on the same page.

For clarification, reread my definitions. I'm pretty certain that I said that new truly means new. My apologies if that didn't come through clearly. It's just like the the tranny that goes into the vehicle at the assy plant, straight from the transmission plant. What I meant to imply in the definition of a remanufactured trans is that a dealership service manager might say that you need a new transmission, but in fact it is most likely going to be a reman unit. Truly new transmissions are hard to come by and few automakers actually use new transmissions in warranty repairs. The law allows them to use reman engines and transmissions if they want. It is not the dealerships call, it is the automakers call. I think that I know what the answer is for the posters Gladiator, but he can inquire himself.

That's why I subsequently put the word "new" in quotes.

The original post only said the "trans was on backorder". In your reply you said that you "would fight for a "new" transmission". I wanted everone to understand that the poster was probably not going to get a truly new transmission. That's all. But I hope he does a little homework and informs all of us.

Other than that clarification, thanks for all of the reference material. That's good stuff.

Cheers

I recently had a motor put in a Ford under warranty and they used a new motor. Not a reman.

I'm betting I will get a new transmission in this case, but I will double check with the Service Writer.

 

[PDiddy]

It looks like the OP has larger than stock tires. I'm surprised that Jeep isn't trying to blame the failure on that.

i would think he would be safe up to at least 35s. What size does the op have?

 

[ShadowsPapa]

ShadowsPapa,

Excellent info for everyone. I think that we are on the same page.

For clarification, reread my definitions. I'm pretty certain that I said that new truly means new. My apologies if that didn't come through clearly. It's just like the the tranny that goes into the vehicle at the assy plant, straight from the transmission plant. What I meant to imply in the definition of a remanufactured trans is that a dealership service manager might say that you need a new transmission, but in fact it is most likely going to be a reman unit. Truly new transmissions are hard to come by and few automakers actually use new transmissions in warranty repairs. The law allows them to use reman engines and transmissions if they want. It is not the dealerships call, it is the automakers call. I think that I know what the answer is for the posters Gladiator, but he can inquire himself.

That's why I subsequently put the word "new" in quotes.

The original post only said the "trans was on backorder". In your reply you said that you "would fight for a "new" transmission". I wanted everone to understand that the poster was probably not going to get a truly new transmission. That's all. But I hope he does a little homework and informs all of us.

Other than that clarification, thanks for all of the reference material. That's good stuff.

Cheers

Yeah, it would be interesting to find out how Jeep handles his if they end up replacing it - they have to disclose what they put back in.......... at these miles, as long as it's covered by the full Jeep drivetrain warranty when all done, it won't be that big a deal. I'm more OCD, extremely picky and expect perfection - that's not for everyone.... I gotta recognize that.

Sometimes you lose fights......... maybe I'd be better suggesting my efforts could be based on miles. If it was below a certain age and miles, I'd care more about how the warranty was handled.
If it was up in miles, no matter because the truck has wear and they'd warrant. But they'd better follow the law and explain it's not new and is being replaced according to the warranty text allowing use of remanufactured parts, etc.
If it was NOT a warranty thing - no way I'd go remanufactured, not with my experiences - almost all bad in all of these years - with reman parts.
In fact, remanufactured parts gave us so much trouble that the last shop I worked in when I wasn't doing my own thing, told customers we'd do it ourselves, and if there was a hurry, they had to sign off on the fact they told us they were asking for remanufactured parts. Constant failures, took more time for us to deal with some of that junk than to just do it ourselves, so that's what the boss said - do it ourselves.

Back on my own stuff - If it wasn't a warranty repair, depending on circumstances at the time (my age, health, how full my shop was, etc.) I'd do the work myself, or, have a dedicated transmission shop do the work That would be cheaper than any dealership, and, it would be done by people who do it every day.
I used to - rebuild transmissions on a regular basis. In fact, the shop owner found out I did automatics and had a table custom built for me, steel top, drain troughs on each side of the table, sloped to drain into a bucket at the end. He bought me all of the tools necessary - a lot of specialty tools, especially for MOPAR transmissions and a few others.
Most of my tools for engines, transmissions and differentials are aged (like me!) and date back a few years so I'm somewhat limited on any special compressors, pullers and such, but I do a fair job fabricating some of the things I need.

Due to me not following my own rules and advice as an IT admin, I lost many of the pictures I had over the years showing failures, problems and so on - yeah, total crash, totally unrecoverable. I guess it was a do as I suggest, not do a I do as I knew better as I was a witness in a court case when a trucking company lost all of their data due to a server crash - and they failed to use the backup system I had installed for them the prior year.......... LOL, you think I would have learned!

I have a few pics left from more recent times showing starters, alternators and other parts crap coming from remanufacturers.

People can do what they want, it's their truck, do what they feel comfortable with, and it may work out............ but not me. If this alternator goes, I will fix it myself. If it's under warranty, I will pay the difference to get a brand new one. Same for the starter and certain other parts.

It looks like the OP has larger than stock tires. I'm surprised that Jeep isn't trying to blame the failure on that.

HA - he's actually less likely to mess up the transmission with larger tires. 7th and 8th should last forever LOL

When I worked at a Saab dealership we had a really great tech who was the only one allowed to rebuild a transmission. But even then it was only done on customer pay jobs. If it was warranty work, Saab supplied a new transmission.

He could change a transmission in half of book time and never had any come-backs or reworks. He was also the guy that our local service rep instructed all New England dealers to send cars in danger of lemon law eligibility to. A couple of times per month, we would get a car in on a flatbed from another dealer for Steve to fix. The guy was a master diagnostician. With a stethoscope and a multimeter, the guy could find anything.

And that's why the owner of the one shop I worked at decided to have me do the work in-house. Granted, we weren't a dealership, so no warranty junk to deal with.....
I had a 0 comeback rating on all things. Nothing ever came back for the same problem or a related problem. I was hired on college instructors recommendation, GPA, and as a final decider, I had to troubleshoot a Ford the service manager had spent all morning on and hadn't yet figured it out.

There are precious few who can do true troubleshooting and diagnosing. If a shop finds such a person, they need to keep them happy.
With warranty, as you and others have said already, you must do what the company will reimburse you for. You can't venture out on your own - you risk eating it. Jeep won't pay them for getting ATF up to their elbows and arm pits. (except for valve bodies, etc.)

There are few natural troubleshooters. My HS shop teacher knew that, and saw that. I skipped the first two levels of classes by taking a test - it was not a written test, I had to show it and describe it. I had to cover all of the systems of the C6 transmission, explain every valve and shuttle, every band and clutch pack, every passage. Then I had to do the same for carburetors - and the top example was a Holley 4bbl vacuum secondaries (that ages me, doesn't it??)

If you know someone who can diagnose, troubleshoot, and doesn't just swap parts until it works (which can actually make things WORSE), better keep 'em.
A friend in DC area who is one of their top techs for Mercedes recommended me to Mercedes as a diagnostician and systems troubleshooter - network background, automotive electric background, etc. - but by then things had settled with my job at the state agency where I finally worked, so I stayed put.

So I guess I just get a bit impatient with those who hold the wrench but aren't sure why..........

Man, am I old or what? C6, TF727; 350, 400 chevy; Plymouth? Yikes. Where'd time go? Where'd all all that long dark thick hair go?

 

[ShadowsPapa]

I recently had a motor put in a Ford under warranty and they used a new motor. Not a reman.

I'm betting I will get a new transmission in this case, but I will double check with the Service Writer.

Either way, they must disclose what they used, and a reman has to have the identifying sticker on it. And it's not just for you - IMO, Jeep would want to know in case they saw a pattern of any troubles with anything coming from a certain plant. I mean - they pay good money for those parts, Jeep would surely want to make sure they were getting decent product since Jeep has to stand behind it for the duration of your drive train warranty.
Good luck, we're pulling for you.

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