Beware of Hauk Offroad

[vaticanvoodoo]

I ordered a snorkel for the gladiator diesel over a month ago. I contacted sales to ask them the status, and they said a supplier did not have the snorkel extension and they were waiting on that. I asked if they could send the kit without the extension, they said yes, they would ship it as soon as it comes back from powder coating, which they made it sound imminent. After weeks, I contacted them again and they said it was going back for coating (again). After that, silence. Some emails went ignored, I've called and nobody answers the phone. I left a voicemail, and nobody calls me back. At this point I have no idea the status of the order. I don't care if it will take a while, I just want a straight answer on how long they think it will take, and if its indefinite, then so be it, tell me that, but as it is right now I will never order anything from them again.

Hopefully others have had a better experience.

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[johnparjr]

In this day and age of supply issues communication is key and it sounds like they failed

 

[Unkle Luk]

I ordered the same snorkel on 3/11, haven't seen a thing since. Now this has me worried I won't get it in time to use it... I guess I will start blowing them up as well.

 

[vaticanvoodoo]

I ordered the same snorkel on 3/11, haven't seen a thing since. Now this has me worried I won't get it in time to use it... I guess I will start blowing them up as well.

Let me know if you have any luck. My guess is they don't actually have the parts and they are just trying to buy time. Ordered on 2/26.

 

[Unkle Luk]

They just responded saying it was getting packed up and should be shipped tomorrow. We shall see if that actually happens.

 

[bgenlvtex]

Good communication is the absolute lowest hanging fruit on the tree of customer service and there is quite literally no reason not to provide it.

Nothing will cause me to get pissed off more quickly at this point than poor communications there are simply too many accessible , low cost, time conscious methods available.

 

[Mjolnir]

The only experience I have had with them was my front bumper. It ticked all my boxes on what I wanted. It took a bit to get, but the quality is fantastic. There was a bit of a communication issue midway through, and it was delayed although it was about two months into covid. Small shop, but still.

Overall I think they will come through and you'll be happy with the product.

 

[Unkle Luk]

Well, they did what they said, it shipped on Tuesday, should arrive Monday. Looking forward to unboxing and looking it over. I honestly only bought from them because it was the only option for diesels, but I think I will be happy with it.

 

[Sailingmat]

Following... I was about to order mine. Keep us updated.

 

[Glad_he_ate]

It’s too homemade looking for me to put on my truck…

 

[Unkle Luk]

Update: It arrived yesterday. Unpacked everything, and it all looks good with one exception… No instructions and no drill template. Emailed them and the got back to me with the instructions and template in pdf form first thing this morning.

Wont have time to install until the weekend. Will give a final report after the install.

 

[vaticanvoodoo]

I just got my shipment notification.

 

[del_b]

Good communication is the absolute lowest hanging fruit on the tree of customer service and there is quite literally no reason not to provide it.

Nothing will cause me to get pissed off more quickly at this point than poor communications there are simply too many accessible , low cost, time conscious methods available.

I have not heard from them since 13May22. They told me 4-6 weeks from delivery and I am in week 8. (28June22). I simple email response goes a long ways.

 

[Alan4a]

I have called and no one answers the phone. I have sent emails, and they don't reply. I have used their message system on the website and they do not reply. A simple message letting me know the status would go a long way.

 

[MadCat0911]

I've still not got my Gladiator sports bar I ordered over a year ago. Now I'm hearing on Facebook that these guys went under... I should have taken the refund months ago when they offered it.

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