Canceling an Order?

[jensjer]

Currently having an issue with a a dealer mulling around while my Mojave inching closer and closer to D1 status.. I want "select trac" but wan't a clear option from the get go.

Anyway they cashed my 1000.00 deposit via a phone call, 2-3 days before I was able to come up and sign any order paper work. Once the paper work is signed am I legally obligated to buy the vehicle? Can I walk away minus 1000.00 It's crazy that they're not entertaining taking more of my money for an option that was not clearly communicated.

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[DesertRated]

When I placed my order, the dealer asked me to double check the option list to make sure it was correct. It was also made very clear to me that my deposit was non refundable and once the order was placed no changes could be made.

The sales order is a legally binding contract. You always have the option to walk away from the order and loose your deposit. However, the dealer also has the legal right to recoup any fees or losses associated with breaking the contract. Unlikely, but it can and does happen.

 

[RobG]

What do you mean by the statement "I want select trac but it wasn't a clear option from the get go"? Select-trac has been on the build & price system as long as I can remember so I'm confused when you say it wasn't clearly communicated. Are you saying you forgot to include it on the build spec sheet you signed, or was it on the buildout and the dealer omitted it on the order they submitted?

Regardless of the circumstances and irrespective of when you signed the paperwork relative to paying the deposit, there isn't a lot of middle ground. It simply comes down to who made the mistake.

A) If the dealer forgot to put it on the order they sent to Jeep and the dealer hasn't/isn't willing to correct their mistake, you are well within your rights to demand a refund of your deposit or have them submit a new order. The error is clearly theirs.

B) On the other hand, if you missed that it wasn't on the order, and you signed off, that's on you. It's not so crazy they aren't interested in taking more of your money once you consider the extra $80 or so they are going to make from changing a processed order is far outweighed by the pain in the ass it will be for them.

If it's A, good luck on getting a swift resolution. If it's B, enjoy the greater flexibillity of Command-trac.

 

[jensjer]

What do you mean by the statement "I want select trac but it wasn't a clear option from the get go"? Select-trac has been on the build & price system as long as I can remember so I'm confused when you say it wasn't clearly communicated. Are you saying you forgot to include it on the build spec sheet you signed, or was it on the buildout and the dealer omitted it on the order they submitted?

Regardless of the circumstances and irrespective of when you signed the paperwork relative to paying the deposit, there isn't a lot of middle ground. It simply comes down to who made the mistake.

A) If the dealer forgot to put it on the order they sent to Jeep and the dealer hasn't/isn't willing to correct their mistake, you are well within your rights to demand a refund of your deposit or have them submit a new order. The error is clearly theirs.

B) On the other hand, if you missed that it wasn't on the order, and you signed off, that's on you. It's not so crazy they aren't interested in taking more of your money once you consider the extra $80 or so they are going to make from changing a processed order is far outweighed by the pain in the ass it will be for them.

If it's A, good luck on getting a swift resolution. If it's B, enjoy the greater flexibillity of Command-trac.

It's "B"
And Cannot find anyone who can list command trac having better "flexibility" than select-trac as select-trac adds an additional range. Wisconsin winters highly benefit from selec-trac.

I didn't choose Selec-trac.. cause is stated "Full time 4wd" in the title., Knowing it comes with 4wd.. 2hi, 4lo, etc.. as I own an LJ, and I don't want "full time 4wd".. skimmed over it on the build site.. I swear to goodness it's the only option that one would have to click into to fully understand what it is on that entire build site. Noting the title/description is perfectly clear, and concise.. so why would you need to click-into it. I didn't have to click into any other options to understand what they are from the title, from leather seats, LED lights, to transmission, even standard options like a stereo is listed in many cases or have bulleted lists explaining in more detail what they are. That said if there were two transfer case options listed (like it has) it would have been super self explanatory.

If I wanted a "full time 4wd" vehicle I would have bought a Subaru.., Audi etc. Please note, I'm 45, and never purchased a new ride, nor have ever seen "full-time 4wd" before.. or understood that full-time 4wd. IS NOT ACTUALLY full-time 4wd but an addition the existing 4hi, 4lo, 2hi options.

They are making plenty off of me on this Sale, and even offered to pay cash for the additional option to keep the numbers the same as previous.. when I see 8 sales men mulling around a dealership I think they have plenty of time to do some customer service.

 

[Minty JL]

When I placed my order, the dealer asked me to double check the option list to make sure it was correct. It was also made very clear to me that my deposit was non refundable and once the order was placed no changes could be made.

The sales order is a legally binding contract. You always have the option to walk away from the order and loose your deposit. However, the dealer also has the legal right to recoup any fees or losses associated with breaking the contract. Unlikely, but it can and does happen.

^^ Everything Mike said was true in my case. I had to sign the disclosure contract and all, before they would accept my deposit or place the order.

 

[jensjer]

^^ Everything Mike said was true in my case. I had to sign the disclosure contract and all, before they would accept my deposit or place the order.

Totally agree, but when you sign that document. You only review the options selected and a transfer case isn't on that list, or any list. Just wish the dealer went over the build on the website and went through options that I missed or "may want" with me.

 

[jensjer]

When I placed my order, the dealer asked me to double check the option list to make sure it was correct. It was also made very clear to me that my deposit was non refundable and once the order was placed no changes could be made.

The sales order is a legally binding contract. You always have the option to walk away from the order and loose your deposit. However, the dealer also has the legal right to recoup any fees or losses associated with breaking the contract. Unlikely, but it can and does happen.

It's almost worth loosing the 1k at this point. Noting on the options list, lists a transfer case.. it isn't listed nor did they suggest other options that I may want.

 

[Minty JL]

Well good luck either way

 

[Hootbro]

Just wish the dealer went over the build on the website and went through options that I missed or "may want" with me.

I get it is frustrating, but it sounds like you wanted the dealership to read your mind rather than you know and understand specifically what you want.

 

[RustySeatbelt]

You need to talk with your dealer and clearly communicate what you want. Ask them how they would recommend the issue be resolved, and if they say they aren't going to do anything, then you need to decide if it's worth walking away from. They can't force you to purchase the vehicle. Did you make the deposit via check or credit card? You always have the option of filing a dispute with the card company if you used the card.

 

[Piggybackcash]

My order was about an non committal as I think I could ever get with my dealer. I build what I wanted online and sent him a link to the exact list of options I wanted and he put the order in. Got him to end me the POC after getting the Vin a short time later so I could verify the list of options. I also told him I needed things delivered before the end of next month or I had to figure something else out as my primary mode of transport is gone at the moment, they had no issues with that either.

 

[PlayfulBird]

Cannot find anyone who can list command trac having better "flexibility" than select-trac as select-trac adds an additional range. Wisconsin winters highly benefit from selec-trac.

If I wanted a "full time 4wd" vehicle I would have bought a Subaru.., Audi etc. Please note, I'm 45, and never purchased a new ride, nor have ever seen "full-time 4wd" before.. or understood that full-time 4wd. IS NOT ACTUALLY full-time 4wd but an addition the existing 4hi, 4lo, 2hi options.

I think you are still a little angry and confused as to the difference of command trac to selec trac. You are right it is an additional mode, but why do you need to go on a rant not wanting a full time 4wd, but actually you did want the option to drive the vehicle in full time 4wd mode.
I think most people living in snowy or wet will leave it on auto

Quote:...winters highly benefit from selec-trac. This is true if you are not a careful driver with at/mt tires. Good dedicated winter tires will make up a lot of this hassel, and you can always put it in 4 high if it actually is so slippy. Tbh though, walk away if this makes you upset and they are not helpful, because that feeling will go with you and spoil dealing with the dealership when time for service/repairs come in and you will feel negative about your Gladiator.

 

[jensjer]

I get it is frustrating, but it sounds like you wanted the dealership to read your mind rather than you know and understand specifically what you want.

Not really,..maybe kinda. All in all I think it comes down to jeep.com clarity in communication.. Why not list two different transferases.. since it is such a significant change.. they list options that are standard that you cannot un-choose... jeep.com should make a better effort to communicate clearly to the masses not just brand loyalists who are up on all the tech..

 

[jensjer]

I think you are still a little angry and confused as to the difference of command trac to selec trac. You are right it is an additional mode, but why do you need to go on a rant not wanting a full time 4wd, but actually you did want the option to drive the vehicle in full time 4wd mode.
I think most people living in snowy or wet will leave it on auto

Quote:...winters highly benefit from selec-trac. This is true if you are not a careful driver with at/mt tires. Good dedicated winter tires will make up a lot of this hassel, and you can always put it in 4 high if it actually is so slippy. Tbh though, walk away if this makes you upset and they are not helpful, because that feeling will go with you and spoil dealing with the dealership when time for service/repairs come in and you will feel negative about your Gladiator.

Sure am as I didn't understand what it was till I got on this forum..
When I looked at selec-trac option reading into as being "ONLY" full time 4wd.. not assuming you'd also get/have 2hi, 4hi, 4lo.. Assumed that would be a nice option for soccer moms and with all the full time 4wd/All wheel drive vehicles on the road it didn't seem far fetched that jeep would make a vehicle that only had one option being actually full-time 4wd. But learning that full time 4wd does not actually mean "full time". It's only full time 4wd if you put it in that mode.

 

[DesertRated]

Not really,..maybe kinda. All in all I think it comes down to jeep.com clarity in communication.. Why not list two different transferases.. since it is such a significant change.. they list options that are standard that you cannot un-choose... jeep.com should make a better effort to communicate clearly to the masses not just brand loyalists who are up on all the tech..

Sorry my friend I disagree that this is your dealer or Jeeps fault. Take some ownership that you didn’t do your own research to understand the vehicle and available options.

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