Canceling an Order?

[Hootbro]

Not really,..maybe kinda. All in all I think it comes down to jeep.com clarity in communication.. Why not list two different transferases.. since it is such a significant change.. they list options that are standard that you cannot un-choose... jeep.com should make a better effort to communicate clearly to the masses not just brand loyalists who are up on all the tech..

Yeah, I am not trying to dog pile on you, but you are deflecting responsibility in that Jeep should spoon feed everything to people and that there is no responsibility on you if you did not understand something, to ask and drill down deeper until you fully understand.

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[PlayfulBird]

Sure am as I didn't understand what it was till I got on this forum..
When I looked at selec-trac option reading into as being "ONLY" full time 4wd.. not assuming you'd also get/have 2hi, 4hi, 4lo.. Assumed that would be a nice option for soccer moms and with all the full time 4wd/All wheel drive vehicles on the road it didn't seem far fetched that jeep would make a vehicle that only had one option being actually full-time 4wd. But learning that full time 4wd does not actually mean "full time". It's only full time 4wd if you put it in that mode.

Get it.
I do believe you should have gone in and talked about all of this with the dealership/sales person, or us in the forum before pulling the trigger. To be honest, these systems have been around for a while in the JL and then JT. So while confusing there are many resources to explain the operation.
While I understand your assumption, it is also not really accurate/intelligent to just compare the wording, as not all vehicles all-wheel drive or full time 4wd work the same. Companies handle it differently and while some of the vehicles you mentioned are grocery getters, for example if you look at the jeep quadra drive II System you will find it to be excellent engineering and could handle serious trails (if the rest of the vehicle had been engineered for that task).

Here is a video I watched when purchasing our vehicle.


Technically, 4H Auto is not really a traditional Full Time 4wd. The vehicle distributes power as it does with 2H, so power to the rear wheels and only if there is slippage does it give power to the front.

We went with a 2020 Gobi (we could have gotten a newer one but not in that color and trim) and I don't feel like I ever lacked control over the vehicle. I just need to adjust my driving, feel and think. You can put it in 4h while driving, so as soon as I get into a dicey spot, I pop it in. You obviously need to have an anticipating driving style.

 

[Rusty PW]

When I ordered my JT. I went on line and built it about 4 or 5 times. Printed out the last build and took that to the dealer. We sat down and went through everything line by line. Then handed him the deposit and signed paperwork. And waited for it to show up.

Be glad you didn't order a Grand Cherokee with all the options that's on it. My '13 TrailHawk had 3 different transfer cases that I could have to choose from. And 2 different suspension systems.

 

[jensjer]

When I ordered my JT. I went on line and built it about 4 or 5 times. Printed out the last build and took that to the dealer. We sat down and went through everything line by line. Then handed him the deposit and signed paperwork. And waited for it to show up.

Be glad you didn't order a Grand Cherokee with all the options that's on it. My '13 TrailHawk had 3 different transfer cases that I could have to choose from. And 2 different suspension systems.

I wish you could choose a transfer case on the gladiator but there's no option to choose between a command trac and a selec-trac that would have been self evident if the listed the command trac. Or listed the select-trac as an actual transfer case rather than a feature.

 

[jensjer]

Yeah, I am not trying to dog pile on you, but you are deflecting responsibility in that Jeep should spoon feed everything to people and that there is no responsibility on you if you did not understand something, to ask and drill down deeper until you fully understand.

I get it, but the dealer only cover choices "I chose" not all the options available. In this world we rely on clear communication. Hell you cannot even find "Select-trac" on the jeep.com primary "4x4 systems" page "link below". Would be great if jeep listed in detail what all the features and functions and standard features are.. things like FAD, etc.
4x4 Systems

 

[jensjer]

Get it.
I do believe you should have gone in and talked about all of this with the dealership/sales person, or us in the forum before pulling the trigger. To be honest, these systems have been around for a while in the JL and then JT. So while confusing there are many resources to explain the operation.
While I understand your assumption, it is also not really accurate/intelligent to just compare the wording, as not all vehicles all-wheel drive or full time 4wd work the same. Companies handle it differently and while some of the vehicles you mentioned are grocery getters, for example if you look at the jeep quadra drive II System you will find it to be excellent engineering and could handle serious trails (if the rest of the vehicle had been engineered for that task).

Here is a video I watched when purchasing our vehicle.


Technically, 4H Auto is not really a traditional Full Time 4wd. The vehicle distributes power as it does with 2H, so power to the rear wheels and only if there is slippage does it give power to the front.

We went with a 2020 Gobi (we could have gotten a newer one but not in that color and trim) and I don't feel like I ever lacked control over the vehicle. I just need to adjust my driving, feel and think. You can put it in 4h while driving, so as soon as I get into a dicey spot, I pop it in. You obviously need to have an anticipating driving style.

Cool link, wish jeep included such details on the build pages. You're sure not gonna find that video unless you search select-trac

 

[jensjer]

Yeah, I am not trying to dog pile on you, but you are deflecting responsibility in that Jeep should spoon feed everything to people and that there is no responsibility on you if you did not understand something, to ask and drill down deeper until you fully understand.

Not deflecting but why can you not find clear info on jeep.com website it's definitely an accessibility issue. Even on jeep.com primary/only 4x4 systems page there's no talk of something called select-track see link: 4x4 Systems

 

[NachoRuby]

You keep mentioning Subarus, but they do not have full-time 4wd, and they've never advertised that they do. Subarus have full-time symmetrical AWD. Also, Subaru AWD is not for soccer moms; it's great on the track, in snow, in rain, in performance driving ( thanks to torque vectoring), and in their rally cars. Full-time 4wd ≠ AWD, and AWD isn't for soccer moms. It's for handling and weather. Subaru AWD is absolutely amazing in the snow, and I'm not a soccer mom. Just a guy who's owned a few STIs in addition to jeeps. They've never called it 4wd.

 

[Hootbro]

I get it, but the dealer only cover choices "I chose" not all the options available. In this world we rely on clear communication. Hell you cannot even find "Select-trac" on the jeep.com primary "4x4 systems" page "link below". Would be great if jeep listed in detail what all the features and functions and standard features are.. things like FAD, etc.
4x4 Systems

I do not know what to tell you then. Life is not well mapped out and sometimes you just have to learn from things and not expect everything to be so evident and laid out for you and take it as a teaching experience for next time.

 

[NachoRuby]

Not deflecting but why can you not find clear info on jeep.com website it's definitely an accessibility issue. Even on jeep.com primary/only 4x4 systems page there's no talk of something called select-track see link: 4x4 Systems

Did you check the brochure?

The brochure is on the website too

 

[Rusty PW]

I wish you could choose a transfer case on the gladiator but there's no option to choose between a command trac and a selec-trac that would have been self evident if the listed the command trac. Or listed the select-trac as an actual transfer case rather than a feature.

Went I ordered mine. I had the option to choose between the standard transfer case and the Select-Trac. If I wanted the Select-Trac. All I had to do is just check the box for the Select-Trac. If you didn't check the box. You get the standard transfer case.

I just built a Mojave on line. You can get either the standard transfer case or the Select-Trac. It's easy to understand on what each is on the website.

 

[jensjer]

You keep mentioning Subarus, but they do not have full-time 4wd, and they've never advertised that they do. Subarus have full-time symmetrical AWD. Also, Subaru AWD is not for soccer moms; it's great on the track, in snow, in rain, in performance driving ( thanks to torque vectoring), and in their rally cars. Full-time 4wd ≠ AWD, and AWD isn't for soccer moms. It's for handling and weather. Subaru AWD is absolutely amazing in the snow, and I'm not a soccer mom. Just a guy who's owned a few STIs in addition to jeeps. They've never called it 4wd.

Technically speaking if all four wheels are driven, all the time...it's "technically" full time 4 wheel drive. What automakers chose to describe something is not clear, accessible communication to all. I'm 45, My latest & last ride has been a 04 LJ and Haven't owned anything newer.

 

[jensjer]

Did you check the brochure?

The brochure is on the website too

Not seeing a link for a brochure anywhere? Hmm

 

[jensjer]

And actually that brochure screen cap does a crap job of explaining what selec trac is.. It doesn't state you also get 2h, 4lo, 4hi +Selec-trac. It just reinforces my whole point that one could easily assume that you only get full time 4wd without any additional transfer case settings..

 

[NachoRuby]

Technically speaking if all four wheels are driven, all the time...it's "technically" full time 4 wheel drive. What automakers chose to describe something is not clear, accessible communication to all. I'm 45, My latest & last ride has been a 04 LJ and Haven't owned anything newer.

That's just not the lingo, though, and it's been described as full time 4wd for ages, since before your 04 LJ was made. This picture is from mid a 90's Isuzu. It's full time 4wd. Not AWD . I didn't create the lingo either, but it is what it is. I think full-time 4wd has been the terminology for this type of 4wd since the 1980s (at least). It's been called that since before AWD was mainstream. It predates AWD on mainstream passenger vehicles.

This is the logo from a 90s Toyota Land Cruiser

It's sucks you got burned, but full-time 4wd isn't new, and neither is the term. I hope they refund your money, but this isn't on jeep or the dealership.

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