Does Chrysler care?

[CJHutch73]

I bought my Gladiator September 26th. I had it a week before the CEL came on. Dealership found metal shavings in the engine, from the factory. It’s been at the dealership over a month now, waiting on a new engine. I understand COVID, stock, and all that. But the bottom line is, I bought and have been paying insurance for a truck that Chrysler screwed up, and I can’t drive.
Is this really what I should expect of Chrysler? I’ve had Jeeps before, but I never bought a new vehicle from Chrysler. After this, I doubt I will again.

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[Mjolnir]

When my 2015 JK threw codes and I had a cylinder 3 misfire, I was told it would be an extended period in the shop. So I called my insurance, told them, and I did not pay a dime for the month it was in.

I did the same thing when it was rear ended and it took two months to fix.

Call your insurance and figure something out. Progressive was more than happy to work with me.

 

[Deadeye]

I bought my Gladiator September 26th. I had it a week before the CEL came on. Dealership found metal shavings in the engine, from the factory. It’s been at the dealership over a month now, waiting on a new engine. I understand COVID, stock, and all that. But the bottom line is, I bought and have been paying insurance for a truck that Chrysler screwed up, and I can’t drive.
Is this really what I should expect of Chrysler? I’ve had Jeeps before, but I never bought a new vehicle from Chrysler. After this, I doubt I will again.

The entire supply chain situation right now is unprecedented, especially for vehicle manufacturers. Their priority is always going to be the assembly line, as they cost of shutting it down is astronomical. Crate motors and other warranty replacements take second fiddle to that, and actually are usually factory seconds that have been refurbished (if available). That's true for all the auto makers, Jeeps in general are just seeing more demand right now than your standard sedan, so you notice it more. You'd have the same issue to a lesser extent with a Focus.

All that said, I firmly believe that isn't much of an excuse. I know first hand that the OEM is really riding their suppliers hard, but it takes time for things to run down hill...

 

[Klutch]

Sorry, man. That really sucks.

Manufacturing errors like that do happen. Despite quality control, sometimes things just haywire. It would be hard to gather statistics since manufacturers don't share such information. But dollars to doughnuts, owners of every brand of vehicle have experienced similar problems.

I think what matters is how they make it right. In our current "Pandemicland", it's not surprising that getting a new engine is taking a while.

 

[johnparjr]

I hate to say it but sh’t happens and it sucks when it does but there has to be lemons in everything that is made I really wouldn’t blame Chrysler with the wait the Pandemic is making everything much slower

 

[redrider]

One would expect a company with FCA resources would have a stock pile of warranty replacements on hand just for such occurrences. Say, .01% of units built. After all, as we have always known, things happen and mistakes made. Any sane business modeler would have this in the plan. And I do not buy into this "Blame Covid" mindset.

 

[Erievon]

While the time does suck, I assume you have a loaner. I wouldn't go dropping insurance, it's covering you on that loaner.

 

[Hootbro]

You are entitled to your snivel. I am sure there is a guy/gal on Ford or Chevy forum in the same situation.

Nobody wants to be "that guy" but anything made by man will be fallible. My turn in the barrel maybe tomorrow.

If you cannot accept that shit happens and accept the fix, then sell it and move on be that guy on another forum bashing Jeep because your counterpart will come on here bashing the other brand they left for the same thing.

Hopefully it works out for you.

 

[MojaveBart]

In Colorado if a vehicle is in the shop for more than 30 days in the first year of new vehicle ownership it could fall under the Lemon Law. Check your local laws...

 

[mike921921]

I think FCA 'cares' as much as the rest do. I had a Blazer back in the day with incurable engine knock and a company pickup with fairly regular syncronizer problems - was never really satisfied with either's 'resolutions', so xxit happens to everyone now and again. Just a numbers game, predicted x% of failures vs x% of spares to stock. Get it wrong and there's a lot of hardware (capital) collecting dust.
Business as usual.....

 

[Deadeye]

One would expect a company with FCA resources would have a stock pile of warranty replacements on hand just for such occurrences. Say, .01% of units built. After all, as we have always known, things happen and mistakes made. Any sane business modeler would have this in the plan. And I do not buy into this "Blame Covid" mindset.

That’s exactly what they try to do, but with the disruptions in supply chain, they are often at sub-optimal stock, and assembly line will always take priority over lemons.

 

[Klutch]

One would expect a company with FCA resources would have a stock pile of warranty replacements on hand just for such occurrences. Say, .01% of units built. After all, as we have always known, things happen and mistakes made. Any sane business modeler would have this in the plan. And I do not buy into this "Blame Covid" mindset.

I'm sure FCA does indeed stock replacement engines. The problem is getting one of those engines to the dealer and that's where COVID comes in. Shipping is currently a crapshoot.

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