starrskream
Well-Known Member
- Thread starter
- #1
the short version? Never will I Be buying from extreme terrain again. I'd recommend you avoid them as well.
I've spent over $4,300 at extreme terrain in the last year or so.
their customer service phone message "thanks for calling____" has changed 3x in the last year. Not a different message, an entirely different company name. First it was thanks for calling extreme terrain, and a person actually answered. then it was turn 5, now it is American trucks or some such.
Had an issue with a BOLT on a tonneau cover. they sent AN ENTIRE TONNEAU COVER at no charge, told me to remove the bolt i needed and send it back...at their expense. Well, after a few phone calls it was at their expense. They initially weren't even sure they wanted it back. checked box dimensions and weight on shipping sites...It cost them around 350$ each way to replace a bolt for me.
Recently had an issue with the tailgate trim panel by red rock. one of the lights quit working. Called for a replacement in February . few weeks later i get an email stating i need to pay 27$ for them to ship the replacement to me. this thing weighs maybe 5lbs and comes in a box just smaller than a tailgate.
so a tonneau cover, no sweat...they spent 700$ to replace a bolt. but a 5lb trim panel crosses the line?
i replied to their email, with a similar amount of fervor as I've shown above. They never responded. About a month later(we are now almost into end of April early may at this point) i call them up because there was zero communication from them.
the lady assigned to my return case does not take phone calls. Ok, can you relay a message to her since she has not responded to my emails? Yeah we can do that. Ok, thanks.
a week later i get an email stating that my return has been cancelled. Nothing farther.
i wait another week expecting a call, or an email...nothing.
I call back. similar situation, with little to no resolution beyond she will get back to you.
at no point thus far has anyone asked me for the 27$ they wanted to ship this thing...just they they will get back to me.
so finally today I call back, woman on the phone sounds like she is talking to me from the other side of a box fan(remember doing that as a kid? LOL) after 10 minutes on hold while she "reviews my account" ...
"It seems we need 27$ to ship you this replacement, and you will have a return label emailed to you for the old one"
Now, I have my account and email open during the call. No new emails, no return label in my account page(yes i hit refresh). I had to call back and get them to resend the email, and finally got it.
they now have my 27$ and i have little to no confidence in this actually getting solved properly.
big middle finger to extreme terrain. I strongly suggest you avoid these clowns. It looks like the company has been sold a couple times, or their leadership is worthless. who knows, but their customer service is absolute trash.
I've spent over $4,300 at extreme terrain in the last year or so.
their customer service phone message "thanks for calling____" has changed 3x in the last year. Not a different message, an entirely different company name. First it was thanks for calling extreme terrain, and a person actually answered. then it was turn 5, now it is American trucks or some such.
Had an issue with a BOLT on a tonneau cover. they sent AN ENTIRE TONNEAU COVER at no charge, told me to remove the bolt i needed and send it back...at their expense. Well, after a few phone calls it was at their expense. They initially weren't even sure they wanted it back. checked box dimensions and weight on shipping sites...It cost them around 350$ each way to replace a bolt for me.
Recently had an issue with the tailgate trim panel by red rock. one of the lights quit working. Called for a replacement in February . few weeks later i get an email stating i need to pay 27$ for them to ship the replacement to me. this thing weighs maybe 5lbs and comes in a box just smaller than a tailgate.
so a tonneau cover, no sweat...they spent 700$ to replace a bolt. but a 5lb trim panel crosses the line?
i replied to their email, with a similar amount of fervor as I've shown above. They never responded. About a month later(we are now almost into end of April early may at this point) i call them up because there was zero communication from them.
the lady assigned to my return case does not take phone calls. Ok, can you relay a message to her since she has not responded to my emails? Yeah we can do that. Ok, thanks.
a week later i get an email stating that my return has been cancelled. Nothing farther.
i wait another week expecting a call, or an email...nothing.
I call back. similar situation, with little to no resolution beyond she will get back to you.
at no point thus far has anyone asked me for the 27$ they wanted to ship this thing...just they they will get back to me.
so finally today I call back, woman on the phone sounds like she is talking to me from the other side of a box fan(remember doing that as a kid? LOL) after 10 minutes on hold while she "reviews my account" ...
"It seems we need 27$ to ship you this replacement, and you will have a return label emailed to you for the old one"
Now, I have my account and email open during the call. No new emails, no return label in my account page(yes i hit refresh). I had to call back and get them to resend the email, and finally got it.
they now have my 27$ and i have little to no confidence in this actually getting solved properly.
big middle finger to extreme terrain. I strongly suggest you avoid these clowns. It looks like the company has been sold a couple times, or their leadership is worthless. who knows, but their customer service is absolute trash.
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