Jeep Cares is Awful... My Jeep Swimming Pool

[ShadowsPapa]

Has anyone seen JC post anything other than "send them a PM". Have they no knowledge of Jeeps. They could be replaced by a "so so" AI program. Are they located off shore?

They are all English speaking U.S. based people (or perhaps Canadian, eh) but cannot get into details of matters between you, Jeep and dealers in public forums. It would be like anything else - you just don't.
I've spoken with them online and on the phone, both ways. They aren't engineers or mechanics. Again, they are liaisons, go-betweens.
I've had them literally take my info and run with it to a person who took control of the case and got the dealer to give me a new tonneau cover back in 2020. They got involved by annoying the dealer - making them keep in contact with me, for our transmission issue a couple of years back. They are real people.
But they aren't mechanics, techs, engineers, and don't have working technical or mechanical knowledge. They are sort of like the people who work between the customers or end-users of a software product and the engineers that create said product - they move information back and forth, without being coders or engineers themselves. They are translators in a way.

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[AstroZombie]

Are you referring to the rear door window? I think it weird they wouldn't replace a rear window on a hardtop that is leaking or at least try to remediate under warranty to keep you as a customer. Far as I know there was never a power window option for the rear window, but I have a 21 maybe things changed. You would think a dealer could actually "Call" Jeep cares to explain the situation.

deal replaced my rear glass. Its not a part they get from Jeep anyway and dealers do not replace glass. The sub it out to a window installation service.

 

[AstroZombie]

Has anyone seen JC post anything other than "send them a PM". Have they no knowledge of Jeeps. They could be replaced by a "so so" AI program. Are they located off shore?

JC is a call center. They don't really know what is going on and their turnover is ridiculous. I had 4 case workers on my shock claim. neither knew what the others had done. You email and weeks for a reply and you call you get VM, they call and the numbers are Unknown, blocked or a random area code. They leave a message to call them back and the number they give goes to VM again. Not a fun process, just as bad as waiting in line at the dealer for the service manager to look at you all glassy eye' d

 

[Gvsukids]

No, there was no crack. Came leaking from the factory. Window replaced under warranty. It lasted 2 years and started leaking again above the slider. Wasn't a bad leak but when washed or left in the rain, would make a small pool on the shelf below the window.

Get glass coverage and file a claim.

 

[Waltzforzizi]

JC is a call center. They don't really know what is going on and their turnover is ridiculous. I had 4 case workers on my shock claim. neither knew what the others had done. You email and weeks for a reply and you call you get VM, they call and the numbers are Unknown, blocked or a random area code. They leave a message to call them back and the number they give goes to VM again. Not a fun process, just as bad as waiting in line at the dealer for the service manager to look at you all glassy eye' d

Seems like Jeeps call center needs and upgrade. Back 20 years ogo I was a John Deere technician and they had a top notch dealer technical assistance center (DTAC) which you could e-mail or call them and keep track of all questions related to warranty and non warranty issues.

 

[Wheelin98TJ]

They are all English speaking U.S. based people (or perhaps Canadian, eh) but cannot get into details of matters between you, Jeep and dealers in public forums. It would be like anything else - you just don't.
I've spoken with them online and on the phone, both ways. They aren't engineers or mechanics. Again, they are liaisons, go-betweens.
I've had them literally take my info and run with it to a person who took control of the case and got the dealer to give me a new tonneau cover back in 2020. They got involved by annoying the dealer - making them keep in contact with me, for our transmission issue a couple of years back. They are real people.
But they aren't mechanics, techs, engineers, and don't have working technical or mechanical knowledge. They are sort of like the people who work between the customers or end-users of a software product and the engineers that create said product - they move information back and forth, without being coders or engineers themselves. They are translators in a way.

 

[Stan H]

JC is a call center. They don't really know what is going on and their turnover is ridiculous. I had 4 case workers on my shock claim. neither knew what the others had done. You email and weeks for a reply and you call you get VM, they call and the numbers are Unknown, blocked or a random area code. They leave a message to call them back and the number they give goes to VM again. Not a fun process, just as bad as waiting in line at the dealer for the service manager to look at you all glassy eye' d

glassy eye' d

Reminds me of a joke, I heard one time.

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