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[Rob_R]

After a medium amount of waiting, my gladiator came in this week. I had scheduled pickup for last night, but right before we left for the dealer got the dreaded call. O1A recall stop sale, they can't sell me the Jeep until the HPFP issue is resolved (yes it's a diesel). So now I have no Jeep until this issue is resolved and the parts come available. I'm so sad because this thing was a fully loaded rubicon diesel

Wow that sucks. I hope they get you guys sorted out quickly.

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[Rocinante79]

Wow that sucks. I hope they get you guys sorted out quickly.

Yeah, the recall notice itself says no resolution exists at this time, and that it would be June before a change was rolled out...

 

[dirtdevil]

Well I got my D1 status. Hope Amfield5 and tarndesigns are right there with me on the assembly line!!

Keep an eye on that. I’ve been in D1 status since February. Ordered a rubicon MT and Jeep has been radio silent since then. Even the dealer has had 0 response from Jeep as to a status.

 

[RenegadeMark]

Picked up out JTR today and brought it home to the "house". Impressed with the build speed, ordered it on 3/17

 

[LBL Chief]

Picked up out JTR today and brought it home to the "house". Impressed with the build speed, ordered it on 3/17

Wow that's fast! I ordered on 3/28 and got scheduled 4/11. Still waiting for the production notice.

 

[LBL Chief]

I chatted with the folks at FCACommunity.force.com today. I asked about my order status.

"Thank you so much for waiting. After carefully reviewing, your order is currently under Scheduled status since April 11, 2023. It already exceeded the timeframe we have for that specific phase of the order. Rest assured, this will be escalated to our specialists.
Our specialists will be the one to get in touch with the dealership and to you as well.
For your reference, the case number is ########. This will serve as a proof of our interaction today. A case manager will get back to you within 1 business day thru email."

So maybe Monday I'll get an update...

 

[Jacob]

I chatted with the folks at FCACommunity.force.com today. I asked about my order status.

"Thank you so much for waiting. After carefully reviewing, your order is currently under Scheduled status since April 11, 2023. It already exceeded the timeframe we have for that specific phase of the order. Rest assured, this will be escalated to our specialists.
Our specialists will be the one to get in touch with the dealership and to you as well.
For your reference, the case number is ########. This will serve as a proof of our interaction today. A case manager will get back to you within 1 business day thru email."

So maybe Monday I'll get an update...

I got that exact same phrasing when I was in C for 33 days. I got the automated email from Jeep and never got an update from them after. The tracker did change to D1 though so that's pretty neat. Here's to hoping the longer wait time means a higher quality build! lol.

 

[LBL Chief]

I chatted with the folks at FCACommunity.force.com today. I asked about my order status.

"Thank you so much for waiting. After carefully reviewing, your order is currently under Scheduled status since April 11, 2023. It already exceeded the timeframe we have for that specific phase of the order. Rest assured, this will be escalated to our specialists.
Our specialists will be the one to get in touch with the dealership and to you as well.
For your reference, the case number is ########. This will serve as a proof of our interaction today. A case manager will get back to you within 1 business day thru email."

So maybe Monday I'll get an update...

Here is the reply I received today!

Hello Robin,

I would like to take this opportunity to say congratulations on ordering your all-new Ram 3500!

We are anxious to get your vehicle built and shipped to your dealer as quickly as possible and want to assure you that your order has our attention and priority.

My name is Jeff and I will be monitoring your vehicle order throughout the build process. I have opened this special tracking file to provide you with available status updates along the way.

Good news! I show your order has completed factory production and is presently in the shipping process progressing en-route to your ordering dealership.

I will continue to monitor your order for additional delivery updates and I anticipate having further updates to share with you as they become available.
You can additionally check your order status at any time by using our Vehicle Order Tracking App directly on our brand website.

If you have any outstanding questions or order update inquiries, we do encourage you to reach out to your ordering dealership for the fastest response possible. Additional email communications provided to this email are un-monitored and will be responded to once additional updates are available to share.

Thank you for your loyalty and we’re proud to have you as a member of the Ram Truck Family!

Sincerely,

Jeff
Ram Information Center

My reply...

An all new RAM 3500 would be awesome! BUT, I ordered a JEEP Gladiator Rubicon! VEHICLE ORDER NUMBER: ########

Can you tell me how THAT order is doing?

 

[USMC_1Wire6337]

Here is the reply I received today!

Hello Robin,

I would like to take this opportunity to say congratulations on ordering your all-new Ram 3500!

We are anxious to get your vehicle built and shipped to your dealer as quickly as possible and want to assure you that your order has our attention and priority.

My name is Jeff and I will be monitoring your vehicle order throughout the build process. I have opened this special tracking file to provide you with available status updates along the way.

Good news! I show your order has completed factory production and is presently in the shipping process progressing en-route to your ordering dealership.

I will continue to monitor your order for additional delivery updates and I anticipate having further updates to share with you as they become available.
You can additionally check your order status at any time by using our Vehicle Order Tracking App directly on our brand website.

If you have any outstanding questions or order update inquiries, we do encourage you to reach out to your ordering dealership for the fastest response possible. Additional email communications provided to this email are un-monitored and will be responded to once additional updates are available to share.

Thank you for your loyalty and we’re proud to have you as a member of the Ram Truck Family!

Sincerely,

Jeff
Ram Information Center

My reply...

An all new RAM 3500 would be awesome! BUT, I ordered a JEEP Gladiator Rubicon! VEHICLE ORDER NUMBER: ########

Can you tell me how THAT order is doing?

Chat AI at work for you...

 

[RobTrachtman]

By the way Jeepers,

I am ordering the 24 Wranglers (excluding 392) at 2 percent below invoice and the 23 Gladiators at 4 percent under invoice, both with tread lightly membership plus tax, license and 85 doc fee only. no other addons.
Rob Trachtman
Fleet Manager
Tuttle Click Chrysler Jeep Dodge Ram
954-864-5162
[email protected]

 

[dirtdevil]

Wow that's fast! I ordered on 3/28 and got scheduled 4/11. Still waiting for the production notice.

Ordered mine in Jan 2023. Scheduled D1 Feb-11th. Radio silence from Jeep since then. 95 days and counting. Maybe it’s because I ordered it with a M/T?? ?‍

 

[LBL Chief]

Maybe it’s because I ordered it with a M/T?? ?‍

Remind me what a M/T is?

 

[dirtdevil]

Remind me what a M/T is?

Sorry… Manual transmission

 

[dirtdevil]

I chatted with the folks at FCACommunity.force.com today. I asked about my order status.

"Thank you so much for waiting. After carefully reviewing, your order is currently under Scheduled status since April 11, 2023. It already exceeded the timeframe we have for that specific phase of the order. Rest assured, this will be escalated to our specialists.
Our specialists will be the one to get in touch with the dealership and to you as well.
For your reference, the case number is ########. This will serve as a proof of our interaction today. A case manager will get back to you within 1 business day thru email."

So maybe Monday I'll get an update...

Outside of the Ram comment that looks exactly like the response I received. Same name even Jeff.. possibly just a canned response??

 

[Rob_R]

Some good news..... My Jeep Gladiator order was built yesterday!

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