Multiple Issues I'm struggling to get fixed

[Everyday Normal Engineer]

Purchased my 2022 new in Jan of 2023. I have had a number of issues with it so far over this past year. Nothing that keep me from using the Jeep, but definitely annoying for being a brand new vehicle.

So just wondering if this has been common for any else.

1. Front window switches were replaced after first week due to not working for rear windows
2. Death wobble after about 8-9 months, fixed with steering dampner replacement.
3. Power steering cutout - dealer replaced body control module and issues has not come back.
4. Connected Services Error on Unconnect appearing multiple times a day - this one have been on going for months now. Dealer has replaced Radio, connected services antenna, Telematics module, body control module, and multiple updates. Issue still continues and currently have a case open with Jeep Wave to resolve.
5. Rear window leaking above glass - dealer looked at it today and said the rear glass is cracked and it's not covered under warranty since I'm passed 12 months/12k miles. They could not show me any cracks in the glass, there is no chipping to be found so seems like the hardtop is causing these issues... Currently also have a case open with Jeep Wave since this is BS!

Really enjoy this truck, but man these issues are definitely souring it for me. Anyone else have issues like this? Any recommendations to get these issues fixed?

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[ShadowsPapa]

I would suggest 1 and 4 are rare - I've not seen any of that reported, perhaps 1 if i really really think or look hard, but not common.

#2 has been a thing on any solid front axle vehicle with similar steering arrangements. It's talked to death and the causes and solutions can be many - from tires to imbalance to loose or damaged parts, among other things. So although it's not UNcommon, each case really should be addressed as unique to find the right solution for THAT specific vehicle. But there are "common causes" - and some long threads here on it.

Sadly #5 isn't unheard of. There are multiple threads and posts about it here. Finding a GOOD dealer who goes about it correctly makes a world of difference. Some just can't handle it, some handle it well. Some owners have their own solutions.

#3 has happened - it's been resolved by multiple things - BCM, ground issues (for which there is a TSB or technical service bulletin), pump replacement, and so on. Again, each instance should be treated as unique - what resolved it for Tom may not work for Joe's Jeep and Sam may have a totally different cause. Can be multiple causes - so while you might find 8 others here with PS problems, there might have been 5 different fixes, that means it's not all the same root cause, just the same symptoms - just like you running a fever could be a common cold, flu, covid or an infected gall bladder. It's still a fever, but the fixes are many.

So, as with the other things - find the threads or topics about each and address each problem as if it's your only problem. Don't get tangled in trying to do it all at once.
Pick one and work with it.

Looking again - #4 is a weird one - would love to see if others have seen the same and what the resolutions have been!

 

[Everyday Normal Engineer]

I would suggest 1 and 4 are rare - I've not seen any of that reported, perhaps 1 if i really really think or look hard, but not common.

#2 has been a thing on any solid front axle vehicle with similar steering arrangements. It's talked to death and the causes and solutions can be many - from tires to imbalance to loose or damaged parts, among other things. So although it's not UNcommon, each case really should be addressed as unique to find the right solution for THAT specific vehicle. But there are "common causes" - and some long threads here on it.

Sadly #5 isn't unheard of. There are multiple threads and posts about it here. Finding a GOOD dealer who goes about it correctly makes a world of difference. Some just can't handle it, some handle it well. Some owners have their own solutions.

#3 has happened - it's been resolved by multiple things - BCM, ground issues (for which there is a TSB or technical service bulletin), pump replacement, and so on. Again, each instance should be treated as unique - what resolved it for Tom may not work for Joe's Jeep and Sam may have a totally different cause. Can be multiple causes - so while you might find 8 others here with PS problems, there might have been 5 different fixes, that means it's not all the same root cause, just the same symptoms - just like you running a fever could be a common cold, flu, covid or an infected gall bladder. It's still a fever, but the fixes are many.

So, as with the other things - find the threads or topics about each and address each problem as if it's your only problem. Don't get tangled in trying to do it all at once.
Pick one and work with it.

Looking again - #4 is a weird one - would love to see if others have seen the same and what the resolutions have been!

Hey appreciate the reply on my venting post!

#4 (connected services) has probably been the most frustrating as I have had it for months and went through so many "fixes". I have a Jeep Wave and STAR case open so hopefully it gets resolved.

#5 (rear window leak) has just been the latest issue, but was shocked to find out it wasn't covered under warranty. I don't know how they can say there are cracks in the glass causing the leak but there are no visible cracks to see. Hoping the Jeep Wave case will help.

 

[Hootbro]

#5 (rear window leak) has just been the latest issue, but was shocked to find out it wasn't covered under warranty. I don't know how they can say there are cracks in the glass causing the leak but there are no visible cracks to see. Hoping the Jeep Wave case will help.

You have a dealer being a douche. 99% of the rear window leaks have been the frame the glass sits in , will crack from either a shoddy install at the factory and/or water pooling in it and freezing, causing the cracked frame.

Most have had it covered under the basic 3/36K warranty.

The problem you are going to have is to get someone from Jeep Wave that understands the issue and just not rubber stamp siding with what the dealership tells them. You may have to get a second opinion from another dealership.

 

[ShadowsPapa]

#5 (rear window leak) has just been the latest issue, but was shocked to find out it wasn't covered under warranty. I don't know how they can say there are cracks in the glass causing the leak but there are no visible cracks to see. Hoping the Jeep Wave case will help.

as @Hootbro has said - it should be covered. Often things like this, that sort of response, is a dealer trying to avoid having to deal with it.
Often, @JeepCares will suggest a different dealer in these cases. it's going to take someone with body and glass experience. Sadly, most dealerships around here just don't have that. Even the dealer I normally use has a separate "body shop" and that gets messy as they are a part of the dealership but don't do well handling warranty issues. I'm thankful I've not had such issues.
I wonder how they'd handle things if that rear window leak caused problems with the wiring and modules back there - corrosion on boards and so on.

 

[chr15m]

Hey appreciate the reply on my venting post!

#4 (connected services) has probably been the most frustrating as I have had it for months and went through so many "fixes". I have a Jeep Wave and STAR case open so hopefully it gets resolved.

#5 (rear window leak) has just been the latest issue, but was shocked to find out it wasn't covered under warranty. I don't know how they can say there are cracks in the glass causing the leak but there are no visible cracks to see. Hoping the Jeep Wave case will help.

I know its not free or warranty, but for the glass, you can use your insurance. I have my deductible for glass at $50. The monthly increase was <$2. Came in handy on my Tundra, which cracked and had to be replaced to the tune of $1700. Toyota has their cruise sensors in behind the glass and calibration was required after replacement, so cost was high.

 

[chr15m]

as @Hootbro has said - it should be covered. Often things like this, that sort of response, is a dealer trying to avoid having to deal with it.
Often, @JeepCares will suggest a different dealer in these cases. it's going to take someone with body and glass experience. Sadly, most dealerships around here just don't have that. Even the dealer I normally use has a separate "body shop" and that gets messy as they are a part of the dealership but don't do well handling warranty issues. I'm thankful I've not had such issues.
I wonder how they'd handle things if that rear window leak caused problems with the wiring and modules back there - corrosion on boards and so on.

I've had 3 windows replaced (not on the JT) in the last 6 years. Every dealer I took it too outsourced to actual glass shops.

 

[ShadowsPapa]

I know its not free or warranty, but for the glass, you can use your insurance. I have my deductible for glass at $50. The monthly increase was <$2. Came in handy on my Tundra, which cracked and had to be replaced to the tune of $1700. Toyota has their cruise sensors in behind the glass and calibration was required after replacement, so cost was high.

The problem is - it's not the glass that's the problem. The dealer is just trying to get him to go away by saying it's glass cracks.
In every case I've seen, the glass is fine and doesn't need replacement. If a shop put in new glass, he'd likely have the same leaks.
I'd be a 6 pack his glass is fine and not cracked.

 

[BUZZHEAD]

My turn ,here is the list replaced under warranty ,.
both batteries , valve cover gaskets, radio, window switch, inner fender ,leaking rear window, to eliminate rotational noise - calipers, drums, drive shaft, rear axle . I replaced brake pads with ceramic and noise went away. Last week lifters took out cam. Just turning 60,000 miles. I love this truck but I have lost my piece of mind.
So tomorrow signing papers for a 2024 RUBICON and the extended 8 yr./100,000 mile warranty .
Pics tomorrow or MONDAY.

 

[Everyday Normal Engineer]

The problem is - it's not the glass that's the problem. The dealer is just trying to get him to go away by saying it's glass cracks.
In every case I've seen, the glass is fine and doesn't need replacement. If a shop put in new glass, he'd likely have the same leaks.
I'd be a 6 pack his glass is fine and not cracked.

Yeah honestly that is what I am thinking as far as cracks. The service rep could not show me where the cracks are.

I am asking for them to send me the service record from this last visit as they did not give me one when I left and curious what it actually says.

 

[Everyday Normal Engineer]

My turn ,here is the list replaced under warranty ,.
both batteries , valve cover gaskets, radio, window switch, inner fender ,leaking rear window, to eliminate rotational noise - calipers, drums, drive shaft, rear axle . I replaced brake pads with ceramic and noise went away. Last week lifters took out cam. Just turning 60,000 miles. I love this truck but I have lost my piece of mind.
So tomorrow signing papers for a 2024 RUBICON and the extended 8 yr./100,000 mile warranty .
Pics tomorrow or MONDAY.

Yeah you have me beat! I'm glad it has not been any issues where I did not have the vehicle.

Did they replace your engine after the lifters and cam went out?

 

[BUZZHEAD]

Yeah you have me beat! I'm glad it has not been any issues where I did not have the vehicle.

Did they replace your engine after the lifters and cam went out?

Never stranded and everything repaired or replaced under warranty. Just the hassle dropping off and p/up. The reason to buy new is to not have issues. Built during covid ? The engine was the last straw in having a piece of mind. When your told the lifter and cam replacement is a common repair ya ok, I couldnt see any metal but who knows 30 ,000 miles down the road .I love the truck thus reason I am p/up a 2024 today.

 

[ShadowsPapa]

Never stranded and everything repaired or replaced under warranty. Just the hassle dropping off and p/up. The reason to buy new is to not have issues. Built during covid ? The engine was the last straw in having a piece of mind. When your told the lifter and cam replacement is a common repair ya ok, I couldnt see any metal but who knows 30 ,000 miles down the road .I love the truck thus reason I am p/up a 2024 today.

Your experiences are one reason I'm reluctant to trade - mine has been issue-free other than things of my own doing, perhaps. They fixed the misfire with a simple command, and it's been a solid truck with no transmission or engine issues, oil samples come back good.
I had similar luck with my 2020 - ZERO drivetrain issues at all.
I just don't know if I can maintain that trend, but really want a 24 due to the added safety and other features. Even my wife says "keep this one nice and it will be worth more to trade" so she's not totally dropped the idea.

 

[Stan H]

Never stranded and everything repaired or replaced under warranty. Just the hassle dropping off and p/up. The reason to buy new is to not have issues. Built during covid ? The engine was the last straw in having a piece of mind. When your told the lifter and cam replacement is a common repair ya ok, I couldnt see any metal but who knows 30 ,000 miles down the road .I love the truck thus reason I am p/up a 2024 today.

Yeah the covid years especially 23's during the strike I wonder at the quality

 

[ecidiego]

5. Rear window leaking above glass - dealer looked at it today and said the rear glass is cracked and it's not covered under warranty since I'm passed 12 months/12k miles. They could not show me any cracks in the glass, there is no chipping to be found so seems like the hardtop is causing these issues... Currently also have a case open with Jeep Wave since this is BS!

It's a shit design installed in a shit manner by a shit manufacturer. Shit dealers can't fix it and often destroy your hardtop and rear seats in the attempt. Fix it yourself:

https://www.jeepgladiatorforum.com/...e-their-top-scratched-seats-ripped-etc.66403/

15 months in - no leaks. it is NOT WORTH the risk at the dealer when you can install a simple $15 fix that holds up and looks factory. Some guys who went the dealer route are on their 3rd window. Imagine taking it to a dealer and not having your truck for 3 months while they scratch your hardtop, rip your seats, leave broken glass in the vehicle, and you get the truck back and the WINDOW STILL LEAKS!!

No thanks.

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