Multiple Defects

[Sandevino]

If you want quality buy a Benz, if you want an adult size toy, play in the dirt and do dumb things repeatedly buy a jeep.

Bought a 2021 GLC 300 4matic and had nothing but problems. The digital dash failed on the freeway, backup camera failed and the transmission dropped 2nd gear. Less than 10k on this quality turd…..

You get lemons from every manufacturer. If it were fit and finish I would have dealt with it as Mercedes was absolutely exceptional handling these issues. As it was mechanical and my wife didn’t feel safe driving it Mercedes bought it back without any hassle.

Go to a different dealer, explain your concerns and ask them to fix the issues.

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[bleda2002]

Then don't buy one if you don't like their quality. Vote with your pocket book.

My jeep doesnt leak, and neither does my wife's wrangler. I'm sunrider with hard top, she's full soft top. The only water intrusion is from pressure washing at an upward angle in hers and thats not a scenario you'll encounter in the natural world.

We've been through hurricanes (literally) and our interiors stay bone dry. If your jeep is leaking from rain, dont just accept it as its not something that should be happening. (If its a touchless car wash, yeah that will blow water in all manner of places that rain wont, my porsche would leak it through the frameless windows like a sieve)

 

[ShadowsPapa]

I requested the vehicle be replaced and the promotional financing I secured (0% through jeep) to be retained. The dealer has advised jeep won’t honor it since this is no longer being offered, but would allow for replacement. The problem is I chose the finance rate (0%) in lieu of the rebates being offered by jeep at the time. You were not allowed to combine the two so it made more sense to take the finance rate. Now I’m in a jam because if the vehicle were to be replaced I have to go to the open market and get financing and rates are clearly unfavorable (even with good credit). I’ve pasted some photos of the damage and wanted to see if anyone else has had these issues or can provide some suggestions on how to remedy where I’m indemnified and put back whole..

You'd better look up the laws because all any auto maker has to do is get you a refund - or replacement and it doesn't include free financing.

This is direct from your state's government -


If your car is a lemon, you are entitled to a refund of:
The full contract price including, but not limited to, charges for undercoating, dealer-preparation and installed options, plus the non-refundable portions of extended warranties and service contracts.
All upfront charges, including but not limited to, sales tax, license and registration fees.
All finance charges you incurred after you first reported the problem to the manufacturer, or authorized dealer.
Any incidental damages, less a reasonable allowance for your use of the vehicle.
Under the law, the refund is reduced by a “reasonable allowance” for your use of the vehicle. The following formula is used to calculate the refund:

Amount to be Refunded = Purchase Price – (Number of miles driven by the consumer /120,000) x Purchase Price)

Your car may be covered by the Lemon Law if all of the following have happened:
The problem occurs in some part of the vehicle that is covered by the manufacturer’s warranty and you are within the warranty period. It does not need to be something that keeps you from being able to drive the car. For example, faulty air conditioning or peeling paint could be considered defects under the Lemon Law.
You tell the manufacturer about the problem in writing and give them a reasonable period, but not more than 15 days, to fix it.
The manufacturer makes “a reasonable number of attempts” to fix the vehicle. This means that the car has been repaired for the same problem four or more times, or that it has been out of service a cumulative total of 20 or more business days during a 12 month period of the warranty.
The manufacturers’ efforts to fix the vehicle fail. Under the law, they must either replace your car or buy it back. You get to decide between a comparable new car and a refund.

Man, this is soooo easy to look this up and get the CORRECT information for any state a disgruntled owner lives in.
Why guess?
We're not really attorneys, so I suggest to anyone with a gripe to look up the laws for your state, see what qualifies, and see what YOUR state says you are - or are NOT entitled to.........

 

[ShadowsPapa]

Rusty fasteners - it depends on where they are located, the finish on them, etc.
Black oxide under the truck, bolts and nuts on the underside - that's patina. Drive it through a field and it will look worse as the finish gets gouged.
Above the rocker panel pinch weld and on the body where it can be seen - that's a different animal. But under the truck, I've never owned a truck that didn't have some black oxide bolts on the underside showing rust in the first few months.

Orange peel - isn't that standard equipment? I only worry about that on my show cars. If it's really bad on a flat exterior panel, I might talk to 'em about it, but if it's in the door frame, door edges, door jambs, meh, it would have to be severe.

Leaks - I'd see if I could resolve via methods mentioned here - loosen, shift things, adjust things, whatever...... and if I couldn't resolve it, a leak I would indeed complain about. Never had a leaky Jeep.

 

[Deleted member 53332]

I mean the rust i'd wipe off, especially on the cowl, water sits in those holes, not shocked by a little rust there and the bolts themselves look fine. The water leaking in is what would bother me personally, if that can be resolved the rest of it for me wouldnt be a deal breaker as jeep isnt exactly known for the best paint in the industry so I went in expecting orange peel.

That said, if you're unhappy with it, and they're going to replace it, i'd still let them replace it and try to get some extra oil changes, extended warranty, or accessories tossed in to offset the 3Kish of interest i'd have to pay.

100% this. Jeep’s paint system or process is horrible. By far the worst paint job I’ve ever seen on a “modern” vehicle. I spent several hours with a polisher cleaning up defects the day I brought mine home. Shouldn’t have to for the price, but Jeep dealers aren’t typically the best in the business either. Get a quote for paint correction and ceramic coating from a good detailer and tell the dealer they need to pay for it. If you take the replacement vehicle, the paint on it will suck too. They are all crap.

 

[Demetrius]

Unfortunately, there are multiple that have this issue..the pic I provided is on the passenger side door jam (so interior of the vehicle)..there is another one on the interior jam in the rear passenger door jam..two others on the exterior of the vehicle as well.

Just curious. What color is your JT? The shading of the pics have thrown me off.
I feel your pain in a small way. I brought my Jeep in for my free oil change. The "lot man" who took the wheel of my 2020 manual shift JT promptly backed it into a fence. Upon witnessing that act, I immediately notified the service manager who authorized replacing the rear bumper facia. Fortunately my (Hydro Blue) paint finish was undamaged and shows none of the mentioned issues.
Best of luck to you as you try to get fair treatment of problems not caused by you.

 

[Cripton805]

They're all going to have issues like that. I've had three of them and they all had QC issues with paint, hardtop, rusty bolts, etc.

The only issue I would complain about is the leaking.

 

[Becks]

You'd better look up the laws because all any auto maker has to do is get you a refund - or replacement and it doesn't include free financing.

This is direct from your state's government -


If your car is a lemon, you are entitled to a refund of:
The full contract price including, but not limited to, charges for undercoating, dealer-preparation and installed options, plus the non-refundable portions of extended warranties and service contracts.
All upfront charges, including but not limited to, sales tax, license and registration fees.
All finance charges you incurred after you first reported the problem to the manufacturer, or authorized dealer.
Any incidental damages, less a reasonable allowance for your use of the vehicle.
Under the law, the refund is reduced by a “reasonable allowance” for your use of the vehicle. The following formula is used to calculate the refund:

Amount to be Refunded = Purchase Price – (Number of miles driven by the consumer /120,000) x Purchase Price)

Your car may be covered by the Lemon Law if all of the following have happened:
The problem occurs in some part of the vehicle that is covered by the manufacturer’s warranty and you are within the warranty period. It does not need to be something that keeps you from being able to drive the car. For example, faulty air conditioning or peeling paint could be considered defects under the Lemon Law.
You tell the manufacturer about the problem in writing and give them a reasonable period, but not more than 15 days, to fix it.
The manufacturer makes “a reasonable number of attempts” to fix the vehicle. This means that the car has been repaired for the same problem four or more times, or that it has been out of service a cumulative total of 20 or more business days during a 12 month period of the warranty.
The manufacturers’ efforts to fix the vehicle fail. Under the law, they must either replace your car or buy it back. You get to decide between a comparable new car and a refund.

Man, this is soooo easy to look this up and get the CORRECT information for any state a disgruntled owner lives in.
Why guess?
We're not really attorneys, so I suggest to anyone with a gripe to look up the laws for your state, see what qualifies, and see what YOUR state says you are - or are NOT entitled to.........

I’ve located the law here in NC and aware of what it states and provides, however, based on the experience and the fact there were two promotional offers (financing or thousands off msrp) I was anticipating one could be honored to offset further cost. The experience I’ve had throughout this whole process has been exhausting, time consuming and just a sheer disappointment. ..if I surrender the vehicle, which the option has been provided, I’m losing thousands on the deal as I traded in my car which they sold, and would need to find a replacement with new finance terms..appreciate you sharing the language within the law, but already vetted it and it’s not ideal solution for the aforementioned reasons..

 

[Becks]

100% this. Jeep’s paint system or process is horrible. By far the worst paint job I’ve ever seen on a “modern” vehicle. I spent several hours with a polisher cleaning up defects the day I brought mine home. Shouldn’t have to for the price, but Jeep dealers aren’t typically the best in the business either. Get a quote for paint correction and ceramic coating from a good detailer and tell the dealer they need to pay for it. If you take the replacement vehicle, the paint on it will suck too. They are all crap.

A ceramic coating is a good option..thanks

 

[Becks]

Just curious. What color is your JT? The shading of the pics have thrown me off.
I feel your pain in a small way. I brought my Jeep in for my free oil change. The "lot man" who took the wheel of my 2020 manual shift JT promptly backed it into a fence. Upon witnessing that act, I immediately notified the service manager who authorized replacing the rear bumper facia. Fortunately my (Hydro Blue) paint finish was undamaged and shows none of the mentioned issues.
Best of luck to you as you try to get fair treatment of problems not caused by you.

It’s white, and I’ve had your situation happen to me as well with another vehicle, that’s always a good time.. also, while they had my vehicle at the body shop (for the 1st time) they marred up my front bumper, not sure what they rammed it with (doesn’t appear dented) but clearly they hit or something hit it..I get accidents sometimes happen, but my situation shouts carelessness..

 

[KX L]

If you want quality buy a Benz, if you want an adult size toy, play in the dirt and do dumb things repeatedly buy a jeep.

Hey brother, the last thing I would ever recommend for quality is a European vehicle. Look at the top 10 vehicles for resale value over the past 5 years and Jeep Wrangler ranks 1 & 2 at under 10%. I would think after 5 years the Gladiator will be there in the top 10. Best Value

Look at the 5 worst vehicles for resale vehicles and Mercedes is number 6 at over 50% depreciation. Same article just further down.

 

[Jefe1018]

All I can say is I'm sorry. This is a big purchase, most of us don't get to spend $50,000+ more than maybe 2 or 3 times in a lifetime. I hope you are able to get this fixed to your satisfaction and that you enjoy whatever vehicle you do end up in.

 

[rharr]

Hey brother, the last thing I would ever recommend for quality is a European vehicle. Look at the top 10 vehicles for resale value over the past 5 years and Jeep Wrangler ranks 1 & 2 at under 10%. I would think after 5 years the Gladiator will be there in the top 10. Best Value

Look at the 5 worst vehicles for resale vehicles and Mercedes is number 6 at over 50% depreciation. Same article just further down.

You seem to be getting confused between resale and quality, one is not the indicator of the other. Nor does one control the other.

Quality is the level of attention to details and maintaining an agreed standard to the number of those defect that are allowed to go to market.

Generally speaking the higher end vehicles that don't offer specialized performance will substitute lack of specialized performance for a high level of fit and finish.

Jeep provides specialized performance over fit and finish to fit a price point. If you want specialized performance and fit and finish go buy a AMG g-wagon for $180K.

Most of us have to settle for something in between.

 

[Jefe1018]

You seem to be getting confused between resale and quality, one is not the indicator of the other. Nor does one control the other.

Quality is the level of attention to details and maintaining an agreed standard to the number of those defect that are allowed to go to market.

Generally speaking the higher end vehicles that don't offer specialized performance will substitute lack of specialized performance for a high level of fit and finish.

Jeep provides specialized performance over fit and finish to fit a price point. If you want specialized performance and fit and finish go buy a AMG g-wagon for $180K.

Most of us have to settle for something in between.

I get what you're saying... but there is also a reason it is not recommended to keep a luxury European vehicle past its warranty period.

You can argue that against most brands, including our beloved Jeeps, but I would say in personal experience European vehicles are some of the hardest to diagnose, require specialized tools and have complex electronic systems, even by today's standards.

 

[rharr]

I agree with you, my point simply is you can't have it both ways, you either pay for performance/function or you pay for nice paint, quite cabins, less leaky roofs, (insert complaint of the day) ect.. Let's use Lexus or Cadillac as an example to get away from the euro specific talk.

Cars at the 60k price range don't climb rocky trails, have modular roofs, 33 inch tires, solid axles, true 4wd with low range ect... They put the cost of those items into blemish free paint, extra comfy seats, and other niceties that Jeep owners think they are also entitled to because they also spent 60k.

Jeep has never been a luxury brand. Lifestyle image yes, but never high end automotive.

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