Recall and Stop Sale on Certain 2020 Gladiators For Bad Driveshafts

Pat2Alaska

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So if i received an alert through my jeep app for the driveshaft will the dealer just replace it? I only ask cause really what is an inspection without ripping the mono block apart going to show them?
They’ll replace it.





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Sruss915

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They’ll replace it.
Well we'll see i got the report from the service department and it says nothing was found and i can pick up the truck so i kinda feel like they got it on the lift said looks ok. On the report the advisor say spe ial order part?
 
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AggieJeep

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So if i received an alert through my jeep app for the driveshaft will the dealer just replace it? I only ask cause really what is an inspection without ripping the mono block apart going to show them?
My understanding is that the shaft is replaced due to it not being a serviceable unit.
Well we'll see i got the report from the service department and it says nothing was found and i can pick up the truck so i kinda feel like they got it on the lift said looks ok. On the report the advisor say spe ial order part?
my understanding is that if your VIN is on the recall list, they are to simply swap the shaft. No inspection, no guessing, just put a new one in
 

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Well, things have changed. I am now working with a recall specialist. They now tell me that an inspection is to be done first. They do have some way to check for the presence of grease. The shaft is only replaced if the tech doesn’t find the proper oozing somewhere. I’m scheduled at another dealer for the inspection. The recall specialist verified the inspection from multiple sources, so this seems to be THE process.

The dealership with the 6 months timeline never mentioned the inspection.
 

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Well, things have changed. I am now working with a recall specialist. They now tell me that an inspection is to be done first. They do have some way to check for the presence of grease. The shaft is only replaced if the tech doesn’t find the proper oozing somewhere. I’m scheduled at another dealer for the inspection. The recall specialist verified the inspection from multiple sources, so this seems to be THE process.

The dealership with the 6 months timeline never mentioned the inspection.
Good riddance to the 6mos stealership. Glad to hear things will be moving forward more quickly
 

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Well, things have changed. I am now working with a recall specialist. They now tell me that an inspection is to be done first. They do have some way to check for the presence of grease. The shaft is only replaced if the tech doesn’t find the proper oozing somewhere. I’m scheduled at another dealer for the inspection. The recall specialist verified the inspection from multiple sources, so this seems to be THE process.

The dealership with the 6 months timeline never mentioned the inspection.
Is this recall specialist someone at FCA? Or the dealership? The information I have, which should be up to date as it's from the recall system on our connection with FCA, doesn't say anything about an inspection. The instructions we have is to verify that the VIN has the recall on it, then replace the driveshaft and hardware. I have honestly never heard of a "recall specialist" except for some larger dealers will have certain personnel that handle various aspects of recalls in their department. Either way I am a little confused as to why they are wanting to inspect your driveshaft when the information I have available say nothing about that. Maybe there is a revision that hasn't made it's way to all the dealers yet, but that sounds mighty fishy to me. Just my .02
 

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Well, things have changed. I am now working with a recall specialist. They now tell me that an inspection is to be done first. They do have some way to check for the presence of grease. The shaft is only replaced if the tech doesn’t find the proper oozing somewhere. I’m scheduled at another dealer for the inspection. The recall specialist verified the inspection from multiple sources, so this seems to be THE process.

The dealership with the 6 months timeline never mentioned the inspection.
Sounds like you had a terrible dealership experience but there is no checking for the presence of grease in the dealer recall...

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That is the same information I have.
 

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Is this recall specialist someone at FCA? Or the dealership? The information I have, which should be up to date as it's from the recall system on our connection with FCA, doesn't say anything about an inspection. The instructions we have is to verify that the VIN has the recall on it, then replace the driveshaft and hardware. I have honestly never heard of a "recall specialist" except for some larger dealers will have certain personnel that handle various aspects of recalls in their department. Either way I am a little confused as to why they are wanting to inspect your driveshaft when the information I have available say nothing about that. Maybe there is a revision that hasn't made it's way to all the dealers yet, but that sounds mighty fishy to me. Just my .02
This was an FCA recall specialist that @JeepCares helped arrange. No specific dealership was involved to my knowledge.
 

AggieJeep

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Sounds like you had a terrible dealership experience but there is no checking for the presence of grease in the dealer recall...

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Well, this is about the most effed up shite I’ve seen in a decade. Conflicting information at every turn. This simply can’t be this damn hard to get straight.
 

AggieJeep

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Update, I visited the dealership where the recall specialist arranged my appointment this morning. The service advisor explained as politely as he could that the appointment was to talk with an advisor and not an inspection, service appointment. While we were discussing this misalignment of expectations, a tech came by and took an interest in the recall letter. He came back a few minutes later and said there was no inspection and that the recall, with my VIN, simply gets a new shaft, period. He noted that if I order the shaft from them that I can’t go elsewhere and do the same. The order is tied to the VIN. The tech looked like an experienced hand so I placed the order there. Now I have to wait to see how long this is going to take.

I honestly have never had this kind of confusion with a vehicle purchase in all my life. The whole LE cluster and this safety recall, FCA seems to be unable to develop reasonable processes and train their personnel on them.
 
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Elwenil

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Update, I visited the dealership where the recall specialist arranged my appointment this morning. The service advisor explained as politely as he could that the appointment was to talk with an advisor and not an inspection, service appointment. While we were discussing this misalignment of expectations, a tech came by and took an interest in the recall letter. He came back a few minutes later and said there was no inspection and that the recall, with my VIN, simply gets a new shaft, period. He noted that if I order the shaft from them that I can’t go elsewhere and do the same. The order is tied to the VIN. The tech looked like an experienced hand so I placed the order there. Now I have to wait to see how long this is going to take.

I honestly have never had this kind of confusion with a vehicle purchase in all my life. The whole LE cluster and this safety recall, FCA seems to be unable to develop reasonable processes and train their personnel on them.
I can vouch that FCA requires it's dealership personnel to train extensively on how to discuss recalls with the public, how to proceed with a recall and how the recall itself is done. Now whether or not the dealership you are dealing with has all it's personnel trained, or if it's personnel actually paid attention to the training is a bit of a gamble. But I can say for certain that the training is there and all dealers have access to it and frankly, I feel I am over-trained by the somewhat excessive testing I have taken in recent months on recalls, particularly the airbag ones. What you have experienced is simply a dealer that either is not requiring it's people to get trained or a dealer who may not have heard of this recall before and is not familiar with the details. Even though my dealership does not have any JTs sold or unsold that the recall applies to, we are still aware of the problem, just as we are aware of all recalls FCA notifies us of through our dealer communications. However, even if no one is familiar with the recall, when contacted someone should have run the VIN in the system which would detail any recalls that apply to the VIN and then referred to the appropriate links to read the recall details. There isn't really any excuse for a dealer to not know what is going on with any recall unless it is brand new and FCA hasn't notified the dealers yet. It's simple laziness.
 

AggieJeep

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I can vouch that FCA requires it's dealership personnel to train extensively on how to discuss recalls with the public, how to proceed with a recall and how the recall itself is done. Now whether or not the dealership you are dealing with has all it's personnel trained, or if it's personnel actually paid attention to the training is a bit of a gamble. But I can say for certain that the training is there and all dealers have access to it and frankly, I feel I am over-trained by the somewhat excessive testing I have taken in recent months on recalls, particularly the airbag ones. What you have experienced is simply a dealer that either is not requiring it's people to get trained or a dealer who may not have heard of this recall before and is not familiar with the details. Even though my dealership does not have any JTs sold or unsold that the recall applies to, we are still aware of the problem, just as we are aware of all recalls FCA notifies us of through our dealer communications. However, even if no one is familiar with the recall, when contacted someone should have run the VIN in the system which would detail any recalls that apply to the VIN and then referred to the appropriate links to read the recall details. There isn't really any excuse for a dealer to not know what is going on with any recall unless it is brand new and FCA hasn't notified the dealers yet. It's simple laziness.
‘The tech was the key at this dealership where I placed the recall parts order. The recall specialist from FCA also provided bad info. Nice lady, but I know she is working from a lob aid / procedure document. There has just been so much bad info and hassle with this truck, and I overpaid for the pleasure. This was supposed to be fun. Oh well, let’s see what the parts delay turns out to be.
 

akdare

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@JeepCares , I need your help. My Gladiator’s VIN is affected by this recall. It is my understanding that no inspection is required, they should just replace the part per the VIN number. My dealership is telling me that they will not order a part until they inspect it first. Also, I had to get huffy with them, as no service advisor returned any of the 3 voicemails I left over the last month.
 

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@JeepCares , I need your help. My Gladiator’s VIN is affected by this recall. It is my understanding that no inspection is required, they should just replace the part per the VIN number. My dealership is telling me that they will not order a part until they inspect it first. Also, I had to get huffy with them, as no service advisor returned any of the 3 voicemails I left over the last month.
If they did not enter your VIN to order the recall part, go somewhere else.
 

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