Just looked my truck up on the mopar site...

[ShadowsPapa]

I just logged into the MOPAR dot come site, went to "my garage" and selected my only registered Jeep - the JT - and I no longer find the towing and payload info! It keeps telling me to register, and yet I am registered and logged in.
Anyway, an Overland on all charts and in the owner manual is 6,000 pounds, right?
The site was telling me 6,300 pounds towing.

I can't find it on the site again, dang it, but I did get a screen-shot a few weeks ago!
The payload is the same as the door sticker....... (which means when we travel we may as well take my wife's GRAND CHEROKEE as it will haul more than this truck!)
But the advertised towing is 6,000 for an Overland - why did the MOPAR site say this -

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[ShadowsPapa]

AHA - the site NO LONGER shows that towing info! LOL - I wonder if they found out it was problematic and removed it?
I now have this message -
Sorry, your towing and payload information is not available. Please check your owner's manual for towing and payload details.
And yet as you can see above, it used to show the towing as 6331.
Apparently MOPAR is already aware of the issues.
Anyone else STILL see their towing and payload information?

Mine used to show -

NOW it shows - which is what people need to go by anyway - (door sticker for PAYLOAD)

 

[MrFahrenheit]

Yes, mine shows this same message.

 

[fun2drum]

AHA - the site NO LONGER shows that towing info! LOL - I wonder if they found out it was problematic and removed it?
I now have this message -
Sorry, your towing and payload information is not available. Please check your owner's manual for towing and payload details.
And yet as you can see above, it used to show the towing as 6331.
Apparently MOPAR is already aware of the issues.
Anyone else STILL see their towing and payload information?

Mine used to show -

NOW it shows - which is what people need to go by anyway - (door sticker for PAYLOAD)

Mine is gone too. I do have the printout from it in my glove compartment though. I assume in good faith that it's accurate information until officially notifed by Mopar that it was in error, which they haven't done as of yet.

 

[danielspivey]

Maybe they use the lowest common weight for each trim level of JT in their printed materials for the sake of simplicity and compliance, but can give numbers more specific to the individual vehicle on their website. Assuming the website's weights are actually correct for our individual trucks, that's about the only possible scenario that makes sense to me.

The question I have is "how much weight (sorry for the pun) does the towing information on Mopar's site carry?"

Someone at mopar spent a lot of time coming up with a specific calculation for each VINs numbers on their si I highly doubt this they did it for no reason. They could have easily posted the listed max tow capacities based on the trim level, but they didn’t. No one from mopar/fca/jeep has officially come forward and said it was incorrect.

As for the -1 numbers, just like an excel document this is likely an error such as a number or symbol in the wrong place or calculation.

I’m pretty sure having a print out, as some have done, from the mopar website that has their VIN and capacities could easily convince someone checking the specs (a cop or heaven for bid someone went that heavy and had a wreck). Now those who have the -1 numbers, don’t take that with you

 

[ShadowsPapa]

Mine is gone too. I do have the printout from it in my glove compartment though. I assume in good faith that it's accurate information until officially notifed by Mopar that it was in error, which they haven't done as of yet.

No one said it was accurate either. Since it conflicted with all other info I'd say your logic may be flawed. They may even look it up themselves.....as a printout from home can be faked.

 

[danielspivey]

No one said it was accurate either. Since it conflicted with all other info I'd say your logic may be flawed. They may even look it up themselves.....as a printout from home can be faked.

It may be true that a print out from home can be faked, but it wasn’t faked. They would have to prove that it was faked, which they won’t be able to, and additionally there could be hundreds of testimonies stating that the site provided numbers that were different from the generic owners manual. They need to own this, and officially come forward and say it’s incorrect, or officially say it is correct.

What gets me is that they know the information is there but nobody is willing to officially back it or remove it.

considering they know about the numbers being higher than the listed max tow capacities as advertised, and they havent removed it, makes me think the information is accurate.

What does a store do when they accidentally advertise the wrong price? They very promptly remove the information publicly or formally state it was an accident and incorrect. This hasn’t happened yet.... And I’m sure they’ve known about it for months if not yearAnd I’m sure they’ve known about it for months/ over a year.

 

[fun2drum]

No one said it was accurate either. Since it conflicted with all other info I'd say your logic may be flawed. They may even look it up themselves.....as a printout from home can be faked.

The deeper point to my post was that they need to come clean if there was wrong info about our individual trucks on their site. The info didn't go away just because it was removed. If it was wrong then I think admitting it would be the right thing, maybe even the prudent thing, for them to do.

 

[ShadowsPapa]

The deeper point to my post was that they need to come clean if there was wrong info about our individual trucks on their site. The info didn't go away just because it was removed. If it was wrong then I think admitting it would be the right thing, maybe even the prudent thing, for them to do.

I agree that they should say something, but don't look for it to happen. You won't be getting any email or postcard or letter. Most that could happen is jeepcares comes out and says "they had a problem, ignore that part" if we're lucky.
That's because of how these things work in mega-companies. If the thing was messed up, it was a problem on the IT side of things and those people sit VERY isolated from the rest of the company, almost like a distinct company in some cases. (and they actually could be in this case)

I find it interesting that the info disappeared at roughly the same time jeepcares said "send us your VIN and we'll look into it" - poof, that feature is gone! Hmmmmm, interesting timing! Maybe we pointed out the flaw to them?

Excel spreadsheet? Number entered? That's so 1990. These are lightyears ahead of anything like that. They may even used Google libraries or other code supplied by some of the giants as they offer FREE code and libraries. Amazon offers even more. (I was blown away by what my son showed me is out there now - WOW. )
Likely it was all directly connected to the database of VIN as you could also find your window sticker and more info directly from that site. Whatever it was, it was reaching directly into an FCA database for the info.

Ironically, the payload numbers were normally either spot-on or very nearly so.
So with that info - how can you take a vehicle where they trim level has, for example, an advertised 6,000 pound towing capacity AT THE BASE LEVEL. That means with no options at all - straight off the line with nothing added. No hard top, no power this or that, no options at all, the rating as ADVERTISED and provided to the medial, auto rags, whatever, as 6,000 pounds, then ADD options to it, adding to the curb weight - and end up higher than advertised ratings?
The payload goes down - that was correct. If a level has an advertised payload of 1100 pounds, and you add options, yeah, you end up with a payload of 1031. That makes sense - options TAKE AWAY from payload and towing capability.
They had the payload correct - it was down from BASE MODEL for that trim level, but it seemed they ADDED to the towing.

You'd take the combined gross vehicle weight rating and subtract the curb weight (which increases with options added) to get to the towing ability. Something was very wrong in that process. That should have been very simple - maybe.

So - either their advertised specs were all wrong, or someone screwed up the records for these trucks in the database.
We saw max tow with tow ratings over 8,000 pounds. WOW. That's more than my Chevy was rated to tow!!!
There's no way I'd tow that much on these little lightweights. These are toys compared to a full size truck and yet - that site said they could tow more than a full-sized V8 Chevy truck that was several inches longer and inches wider?

People here are suggesting that a truck much lighter, much much shorter, and several inches more narrow with a fraction of the engine power can out-tow a Silverado V8? Yeah, right.
But it's your truck, and ya don't live near me, so go for it!

 

[Mike the mechanic]

That's why manufacturers always have the disclaimer specifications subject to change. lol. The specifications that the manufacturer is legally bound to are printed in the owners manual and on the GVWR sticker. If they change those then they do a recall and the manuals and GVWR are updated. I've done several of those recalls for other manufacturers.

 

[fun2drum]

...I find it interesting that the info disappeared at roughly the same time jeepcares said "send us your VIN and we'll look into it" - poof, that feature is gone! Hmmmmm, interesting timing! Maybe we pointed out the flaw to them?...

...People here are suggesting that a truck much lighter, much much shorter, and several inches more narrow with a fraction of the engine power can out-tow a Silverado V8? Yeah, right.
But it's your truck, and ya don't live near me, so go for it!

Exactly my thoughts. I didn't make max tow a priority because I'll not even be reaching the 6,000 lbs stated in the manual. I actually was pleasantly surprised after buying because my dealer told me in error that 5,000 was the max. LOL

My recent comments have been to hopefully get somebody from jeepcares to see that and take the opportunity to at least give us a disclaimer. After that post to send them our VINs I directly asked her to clarify what those numbers meant, but as you can see - no answer as of yet. I guess deleting the numbers on Mopar's site and saying to refer to the manual/sticker is technically doing such a disclaimer.

 

[danielspivey]

Exactly my thoughts. I didn't make max tow a priority because I'll not even be reaching the 6,000 lbs stated in the manual. I actually was pleasantly surprised after buying because my dealer told me in error that 5,000 was the max. LOL

My recent comments have been to hopefully get somebody from jeepcares to see that and take the opportunity to at least give us a disclaimer. After that post to send them our VINs I directly asked her to clarify what those numbers meant, but as you can see - no answer as of yet. I guess deleting the numbers on Mopar's site and saying to refer to the manual/sticker is technically doing such a disclaimer.

Mine did not disappear and I have had a inquiry ticket in with Mopar for over a week.

 

[ShadowsPapa]

That's why manufacturers always have the disclaimer specifications subject to change. lol. The specifications that the manufacturer is legally bound to are printed in the owners manual and on the GVWR sticker. If they change those then they do a recall and the manuals and GVWR are updated. I've done several of those recalls for other manufacturers.

YES.

Once in a while I run across an old owners' manual that has a sticker in it........ yup, a spec change.
It's been a while since I've seen one, but that book is "god" as far as specs unless you personally receive something saying otherwise. A web site is nothing legal at all. Good luck with using what's on a web site that is proven faulty in so many cases.

 

[ShadowsPapa]

Exactly my thoughts. I didn't make max tow a priority because I'll not even be reaching the 6,000 lbs stated in the manual. I actually was pleasantly surprised after buying because my dealer told me in error that 5,000 was the max. LOL

My recent comments have been to hopefully get somebody from jeepcares to see that and take the opportunity to at least give us a disclaimer. After that post to send them our VINs I directly asked her to clarify what those numbers meant, but as you can see - no answer as of yet. I guess deleting the numbers on Mopar's site and saying to refer to the manual/sticker is technically doing such a disclaimer.

I love logic and reason........ ;-)

I'm more bugged by PAYLOAD than towing as 6,000 is still about 1,000 over what my max will be with my trailer and my current cars. 1600 trailer + 3200 car = 4800. Toss a couple of things on the trailer and I might hit 4900 or so.

Anyway, I can't believe people actually believe that web site will hold any weight at all. But then, those doing so haven't the depth of experience with either web sites, legal matters or towing situations.
They'd rather believe in unicorns. Now if FCA sends you stickers to put on your truck and in your owners' manual - then we'll all back up and say GREAT! but FCA sure got ahead of themselves with that lame site and goofy numbers.
Seriously, these hauling 8300 pounds of trailer?
I will believe it when FCA LEGAL contacts people directly with updates.
Otherwise, that web site is like any other internet info - the misinformation stupid highway.

 

[danielspivey]

I love logic and reason........ ;-)

I'm more bugged by PAYLOAD than towing as 6,000 is still about 1,000 over what my max will be with my trailer and my current cars. 1600 trailer + 3200 car = 4800. Toss a couple of things on the trailer and I might hit 4900 or so.

Anyway, I can't believe people actually believe that web site will hold any weight at all. But then, those doing so haven't the depth of experience with either web sites, legal matters or towing situations.
They'd rather believe in unicorns. Now if FCA sends you stickers to put on your truck and in your owners' manual - then we'll all back up and say GREAT! but FCA sure got ahead of themselves with that lame site and goofy numbers.
Seriously, these hauling 8300 pounds of trailer?
I will believe it when FCA LEGAL contacts people directly with updates.
Otherwise, that web site is like any other internet info - the misinformation stupid highway.

I’m actually surprised that we even still have hard print owners manuals. Sending out stickers for an owners manual? This isn’t the 1980s. Within the next five years hard print manuals will most likely be nonexistent, we are in a digital age. So despite whether you or FCA agrees with that, what they publish in a digital format they could be liable for. Especially if it is documented they were aware and did nothing about it.

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