What’s up with the rear window on hardtops leaking?

[Hootbro]

So we received a phone call today from Shawn in service to say the window will take two to three weeks to come in and that it will have to be replaced. So we are in rainy season in Florida and that to me is unacceptable. Not like this is a new issue for Jeep. A leaking 2021 Jeep with <20k miles on it is unacceptable and we will deal with it. But the same Jeep has a random misfire issue that has been to the same service center four times and HAS NOT been fixed. This is unacceptable, unprofessional and just poor business.

@JeepCares - why is the customer service and communication so horrible with Jeep? When we took the vehicle back to Jeep the other day it was as no one knew what we were talking about.

Does anybody write things down when you are making a service request/complaint?

The customer service and service department are horrible. It’s an inconvenience to the customer to them, at least that’s the way we are treated.

I am going to lemon law this vehicle.

First complaint and they have not had the opportunity to make first repair? Good luck on Lemon Law that.

Not trying to piss on your situation but many of us to include myself have had way longer than 2-3 weeks to get our replacement rear windows in and replaced. You are not going to get front of the line just because it rains more where you live.

It was "unacceptable" for any of us to have this issue but it is what it is and one just deals with it the best they can.

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[ShadowsPapa]

So we received a phone call today from Shawn in service to say the window will take two to three weeks to come in and that it will have to be replaced. So we are in rainy season in Florida and that to me is unacceptable.

And you are blaming Jeep? Guess people haven't been paying attention to the world-wide shortages of almost everything. Can't get cotton, can't get sewing machine parts, can't get chips, makers of pop can't get cans, Home Depot can't get certain lawn care products, there's a lot of empty shelves out there and people are blaming the seller or the end users of the products (blaming Jeep for lack of glass for example)
2 or 3 weeks is NOTHING. It took us over a month to get flooring AFTER the contractor ripped up the stairs because we were told the flooring was on the way. Well, some came but not the stair noses. In the mean time we have stairs ripped up and my wife and I both have "iffy knees".
So I contacted higher-ups - no stair noses to be found. I contacted the manufacturer (as did the supplier we were buying through) and they said they'd come up with some and expedite shipping.
It made it from Canada to Nashville in a bit over a day. Then it sat....... and sat... waiting for CUSTOMS. Finally the manufacturer in a panic found some in a warehouse in Washington and some other place and got it shipped to us. That all took about a month. Then weeks later, the pieces finally left Nashville for Des Moines. The problem - things are tied up in CUSTOMS.
If it's made in Mexico, Canada, Korea, where-ever, it has to go through customs to get into the US and that's taking WEEKS. So if your Jeep part is made in Canada or Mexico - good luck! it's not Jeep's fault. It's likely tied up in customs. I was told they are way behind and short on inspectors.

I don't get it - there's shortages of thousands of things all over the world and people are still blaming Jeep, not their suppliers, not those REALLY responsible, but the customer which is Jeep.
They have to buy and obtain the part before a truck can be fixed. If they can't get it - is it their fault?

 

[MPMB]

And you are blaming Jeep? Guess people haven't been paying attention to the world-wide shortages of almost everything. Can't get cotton, can't get sewing machine parts, can't get chips, makers of pop can't get cans, Home Depot can't get certain lawn care products, there's a lot of empty shelves out there and people are blaming the seller or the end users of the products (blaming Jeep for lack of glass for example)
2 or 3 weeks is NOTHING. It took us over a month to get flooring AFTER the contractor ripped up the stairs because we were told the flooring was on the way. Well, some came but not the stair noses. In the mean time we have stairs ripped up and my wife and I both have "iffy knees".
So I contacted higher-ups - no stair noses to be found. I contacted the manufacturer (as did the supplier we were buying through) and they said they'd come up with some and expedite shipping.
It made it from Canada to Nashville in a bit over a day. Then it sat....... and sat... waiting for CUSTOMS. Finally the manufacturer in a panic found some in a warehouse in Washington and some other place and got it shipped to us. That all took about a month. Then weeks later, the pieces finally left Nashville for Des Moines. The problem - things are tied up in CUSTOMS.
If it's made in Mexico, Canada, Korea, where-ever, it has to go through customs to get into the US and that's taking WEEKS. So if your Jeep part is made in Canada or Mexico - good luck! it's not Jeep's fault. It's likely tied up in customs. I was told they are way behind and short on inspectors.

I don't get it - there's shortages of thousands of things all over the world and people are still blaming Jeep, not their suppliers, not those REALLY responsible, but the customer which is Jeep.
They have to buy and obtain the part before a truck can be fixed. If they can't get it - is it their fault?

Yes. Jeep should have had the foresight to anticipate shortages and mitigated the risks, as well as manage the expectations of the customer.

?

Karens and Chads are going to Karen and Chad, regardless of the situation. Obviously there are market forces at work here that I haven't analyzed, but it seems I never had any problems with ordering products (except certain go-bang stuff). It wasn't until this past February when I noticed issues with order delays/cancellations. 2020 was no different for me as far as product availability and delivery.

We're approaching 18 months of this, things should be sorted out by now so people have proper expectations.

 

[Deleted member 31576]

And you are blaming Jeep? Guess people haven't been paying attention to the world-wide shortages of almost everything. Can't get cotton, can't get sewing machine parts, can't get chips, makers of pop can't get cans, Home Depot can't get certain lawn care products, there's a lot of empty shelves out there and people are blaming the seller or the end users of the products (blaming Jeep for lack of glass for example)
2 or 3 weeks is NOTHING. It took us over a month to get flooring AFTER the contractor ripped up the stairs because we were told the flooring was on the way. Well, some came but not the stair noses. In the mean time we have stairs ripped up and my wife and I both have "iffy knees".
So I contacted higher-ups - no stair noses to be found. I contacted the manufacturer (as did the supplier we were buying through) and they said they'd come up with some and expedite shipping.
It made it from Canada to Nashville in a bit over a day. Then it sat....... and sat... waiting for CUSTOMS. Finally the manufacturer in a panic found some in a warehouse in Washington and some other place and got it shipped to us. That all took about a month. Then weeks later, the pieces finally left Nashville for Des Moines. The problem - things are tied up in CUSTOMS.
If it's made in Mexico, Canada, Korea, where-ever, it has to go through customs to get into the US and that's taking WEEKS. So if your Jeep part is made in Canada or Mexico - good luck! it's not Jeep's fault. It's likely tied up in customs. I was told they are way behind and short on inspectors.

I don't get it - there's shortages of thousands of things all over the world and people are still blaming Jeep, not their suppliers, not those REALLY responsible, but the customer which is Jeep.
They have to buy and obtain the part before a truck can be fixed. If they can't get it - is it their fault?

So when the repair was approved you don't think Jeep should have contacted the repair center to see if the repair would be conducted before having me drive to drop the vehicle off?

I get parts shortages - no biggie - customer service response isn't dependent on a shortage. They didn't offer a loaner. They weren't sympathetic to a driving trip to Texas which was going to occur in two days and we are in the rainy season in florida.

we aren't talking about toilet paper here or cotton - we are talking about a $60,000 vehicle with a window leak with less than 20,000 miles on it.

we just want it fixed, not to feel like we are an inconvenience and for them to actually care that it isn't the customers fault. I don't expect them to repair something I broke.

Jeep is the end of the road - suppliers, manufacturers, parts, etc - doesn't matter - I bought it from Jeep not from the glass place. Jeep chose to use the glass manufacturer - not me. I bought a Jeep - Jeep is suppose to take care of it.

 

[ShadowsPapa]

we aren't talking about toilet paper here or cotton - we are talking about a $60,000 vehicle with a window leak with less than 20,000 miles on it.

Yes, the concept is EXACTLY the same. Cost is irrelevant. IF it's not available it's not available, TP or a drive shaft, it's exactly the same. People, facilities, manufacturing, suppliers, doesn't matter.

Jeep chose to use the glass manufacturer - not me. I bought a Jeep - Jeep is suppose to take care of it.

You are grossly over-simplifying. There are LIMITED glass suppliers. It's very possible there was only 1 or 2 to choose from that could make what Jeep needed at the rate that Jeep needed for PREDICTED production. You've never been in manufacturing, I take it. I have, my father was (UAW for years) and I have been - in electronics. It's not as simple as you seem to choose to believe.

They didn't offer a loaner. They weren't sympathetic to a driving trip to Texas which was going to occur in two days and we are in the rainy season in florida.

Not offering a loaner is not consistent with the Jeep Wave thing...........
As far as the rest? Don't be too self-important - every customer they have has needs - some likely even more important. Rainy season? Every customer can come up with a "reason" they need it yesterday. What about those trying to make it to another state to see a relative dying from cancer and their truck breaks down in the middle of no-where and you have a leak and that's more important?
Why should they be sympathetic to something you chose to do - trip to TX? How can that play into logistics and availability? Knock another customer down the list? Isn't their need important, too?
I've worked in these situations - in a shop along I80 and we towed a lot of vehicles in off the interstate - families with kids on vacation, car breaks down - they are all important. but sometimes shit happens.
I bet Jeep hears how important every trip is every time they get a call. There's thousands of us out there, all with important needs.

 

[Deleted member 31576]

Yes, the concept is EXACTLY the same. Cost is irrelevant. IF it's not available it's not available, TP or a drive shaft, it's exactly the same. People, facilities, manufacturing, suppliers, doesn't matter.




You are grossly over-simplifying. There are LIMITED glass suppliers. It's very possible there was only 1 or 2 to choose from that could make what Jeep needed at the rate that Jeep needed for PREDICTED production. You've never been in manufacturing, I take it. I have, my father was (UAW for years) and I have been - in electronics. It's not as simple as you seem to choose to believe.




Not offering a loaner is not consistent with the Jeep Wave thing...........
As far as the rest? Don't be too self-important - every customer they have has needs - some likely even more important. Rainy season? Every customer can come up with a "reason" they need it yesterday. What about those trying to make it to another state to see a relative dying from cancer and their truck breaks down in the middle of no-where and you have a leak and that's more important?
Why should they be sympathetic to something you chose to do - trip to TX? How can that play into logistics and availability? Knock another customer down the list? Isn't their need important, too?
I've worked in these situations - in a shop along I80 and we towed a lot of vehicles in off the interstate - families with kids on vacation, car breaks down - they are all important. but sometimes shit happens.
I bet Jeep hears how important every trip is every time they get a call. There's thousands of us out there, all with important needs.

Geez brother - now you are playing the self-important part here. you have no idea what my trip to Texas involves who it involves or why I am going with my wife. no idea at all. You are very presumptuous.

I am over-simplifying it because Jeep sold a product that has a defect and should be repaired with competency and not incompetency - including scheduling appointments and inconveniencing its customers - period.

I don't have time for your non-sense - you would rather assume people's predicaments and positions and tell your story to rationalize some nonsense point of view - and no, I haven't been in production - what does that even have to do with anything? - have you ever been in law enforcement or the military? exactly - means nothing.

 

[bgenlvtex]

Geez brother - now you are playing the self-important part here. you have no idea what my trip to Texas involves who it involves or why I am going with my wife. no idea at all. You are very presumptuous.

I am over-simplifying it because Jeep sold a product that has a defect and should be repaired with competency and not incompetency - including scheduling appointments and inconveniencing its customers - period.

I don't have time for your non-sense - you would rather assume people's predicaments and positions and tell your story to rationalize some nonsense point of view - and no, I haven't been in production - what does that even have to do with anything? - have you ever been in law enforcement or the military? exactly - means nothing.

I'd put some tape on it and go.

But that wouldn't involve any amount of hyperventilating or drama.

Jeep should get a handle on this best tht they can, but a field expedient repair will make your trip a drama free event.

 

[Deleted member 31576]

I'd put some tape on it and go.

But that wouldn't involve any amount of hyperventilating or drama.

Jeep should get a handle on this best tht they can, but a field expedient repair will make your trip a drama free event.

agreed.

I’m going to pick it up today and I’ll just shoot some silicone on it.

I tried electrical tape prior to taking it to Jeep but it didn’t last long.

 

[TimJohanson]

I have a 2020 and I've searched but cannot find an exploded schematic that shows any detail on the rear hard top window, and what causes the window to leak (poor design? /Improper install at factory?) ...

I haven't even seen a picture of one that has been taken out, so I'm not sure what the seal looks like. What's the correct fix? other than rigging it? Has there been an updated seal on the newer models?

 

[kilroy173]

When washing my jeep the other day I was standing in the bed cleaning the hard top and noticed a small hole, about the size of a pin head in the hard top. Need to get this looked at by the dealer soon.

 

[MojaveMags]

Does anyone know if this issue is this covered under the basic or powertrain warranty?

 

[ShadowsPapa]

Does anyone know if this issue is this covered under the basic or powertrain warranty?

How is a window leak related to engine, transmission or axles?
Powertrain is engine to axles, inclusive.
The window is body and is the basic 3/36 warranty

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