This is a mess! What would you do?

[Splenda]

I placed an order for 4 tires on jeepandtruckparts.com aka HPTAutosport on Thursday, January 9, and my credit card was billed immediately.

Jeepandtruckparts.com is located in North Carolina and advertises that they ship in 1-5 business days.

On Tuesday, January 14, the tires shipped from Dallas, TX using XPO. On Friday, January 17, XPO scheduled the delivery for Monday, January 20. When the XPO driver arrived, he said he had 3 tires for me. He opened his truck, and there was one pallet with 3 tires on it. I immediately checked the JeepandTruckParts.com website, and sure enough, the sure said that all items in the order had shipped.

I called them using the number on the paperwork on the pallet. I got a voicemail saying that they do not accept any phone calls and to send an email. I emailed them and was told they would check with the warehouse. The next email said that they were out of stock and were checking on the lead time for the missing tire. The next email said they could refund my money for the missing tire if I didn't want to wait.

My problem is that they should have told me they only had 3 tires 11 days ago, instead of sending the 3 they had and not trying to find a 4th tire at that time. I emailed and told him I would prefer to just receive a refund for the entire order. I received no reply. What would you do? I called my credit card company and they asked me to wait 24 hours to see if they "make it right" before reversing the charges.

Sponsored

 

[Mr._Bill]

I hope you get it straightened out. This is one reason why I try to buy tires from a local merchant.

 

[Splenda]

I hope you get it straightened out. This is one reason why I try to buy tires from a local merchant.

Yep! I'm done with shady websites.

 

[Gvsukids]

I placed an order for 4 tires on jeepandtruckparts.com aka HPTAutosport on Thursday, January 9, and my credit card was billed immediately.

Jeepandtruckparts.com is located in North Carolina and advertises that they ship in 1-5 business days.

On Tuesday, January 14, the tires shipped from Dallas, TX using XPO. On Friday, January 17, XPO scheduled the delivery for Monday, January 20. When the XPO driver arrived, he said he had 3 tires for me. He opened his truck, and there was one pallet with 3 tires on it. I immediately checked the JeepandTruckParts.com website, and sure enough, the sure said that all items in the order had shipped.

I called them using the number on the paperwork on the pallet. I got a voicemail saying that they do not accept any phone calls and to send an email. I emailed them and was told they would check with the warehouse. The next email said that they were out of stock and were checking on the lead time for the missing tire. The next email said they could refund my money for the missing tire if I didn't want to wait.

My problem is that they should have told me they only had 3 tires 11 days ago, instead of sending the 3 they had and not trying to find a 4th tire at that time. I emailed and told him I would prefer to just receive a refund for the entire order. I received no reply. What would you do? I called my credit card company and they asked me to wait 24 hours to see if they "make it right" before reversing the charges.

You'll have to wait. Make it right with the company first. Sometimes inventory are incorrect.

 

[Splenda]

You'll have to wait. Make it right with the company first. Sometimes inventory are incorrect.

I understand that, but they proceeded to send out 3 tires and didn't even bother to tell me the order was shorted. Their website still states that all 4 tires were sent. If they had called and said they only had 3, I would have cancelled the order and had them refund the money.

 

[Greg_L]

They'd rather sell you three than none.

 

[Splenda]

They'd rather sell you three than none.

But you don't sell something and charge a person for it, then send them something different without telling them and wait 11 days for them to receive it and find out they didn't get what they ordered and paid for.

 

[Greg_L]

But you don't sell something and charge a person for it, then send them something different without telling them and wait 11 days for them to receive it and find out they didn't get what they ordered and paid for.

I don't, but they obviously do. They knew what they were doing. Like a teenager they'd rather ask forgiveness than permission.

I bet they figured they'd have to just refund one tire because you won't go through the trouble of sending them all back....or you'd just accept it and wait for them to find you another one.

 

[Splenda]

I don't, but they obviously do. They knew what they were doing. Like a teenager they'd rather ask forgiveness than permission.

I bet they figured they'd have to just refund one tire because you won't go through the trouble of sending them all back....or you'd just accept it and wait for them to find you another one.

They lied. The return is on them. They need to refund my money, and I will sit the 3 tires outside on the pallet. They can orchestrate the pickup and return of the tires. I have a 4-day trip to Gatlinburg planned this weekend, and I was hoping to have this all done before the trip. I'm still open to them sending me a 4th tire, but it better happen this week. As in, I better receive it this week.

 

[ScottBeach]

Too late to refuse delivery.
Tell them to pickup the tires. And if they don't refund file a claim to reverse the charge

Don't expect a company that pulled that to make it right.

 

[Splenda]

Too late to refuse delivery.
Tell them to pickup the tires. And if they don't refund file a claim to reverse the charge

Don't expect a company that pulled that to make it right.

Exactly! I do not expect them to do the right thing. I'm going to spend my evening leaving negative reviews on Google, Yelp, Trustpilot, Sitejabber, several social media groups, and maybe X. I will be actively looking for places to warn people about jeepandtruckparts.com and HPTAutosport in Arden, NC.

 

[ScottBeach]

When I was young. I would think people/companies would do the right things or try to fix what they did wrong. Because that is what I would do. Best to know when a company pulls this its intentional. Either by lack of controls or true fraud. But you don't care why. That they went radio silent on your return request leads me to think the worst.

 

[Splenda]

On a bright note, the tires do have a manufacturer date of 4724, which is very new. It just makes me wonder why a company based in Arden, NC is drop shipping tires that were made in Georgia from Dallas, TX.

 

[Dummy SALAPA]

Im sorry you are experiencing this! How frustrating! What's worse is you cannot communicate with them effectively when they force you to email only. If you return the 3, they may credit you only for the 3 even though you paid for 4. If you keep the three and fight them to send the 4th, that may take forever as it may be back-ordered. If you keep the three, then go and source a 4th somewhere else, then at least you can get them installed and enjoy them while you are battling with them for the partial refund of the 4th. Or you could just dispute the entire order with your CC company and let them worry about contacting you. Its a tough decision no matter what you do.

Years ago, I had a similar experience with 4WD parts of all places. Not with tires, with front end parts. They charged me for everything on the order half of it never arrived. After months of trying to communicate with them only to get canned responses I disputed the charges on my card. 4WD Parts actually acknowledged the dispute and refunded the entire order. I had already had most of the parts I received installed by this time. They never asked for them back, nor did they ever communicate further on the order. I'm wishing you the best but you may find the dispute with your CC company to be the best option. Just my 2 cents.

 

[Gvsukids]

It just makes me wonder why a company based in Arden, NC is drop shipping tires that were made in Georgia from Dallas, TX.

Probably cheaper warehousing.

Sponsored