Leak From Transmission Pan @ 7,600 Miles

[JeepCares]

Jeep Cares has been completely useless in offering any assistance. This dealer has no loaners, I’m paying out of pocket right now in the hope that you people will reimburse me which probably won’t happen since the dealer has refused to give me a closed out repair order on either of the previous visits. The rep also doesn’t have the same info the dealer does as I was told the new transfer case would deliver this week and the dealer says it has not even shipped.

You treat your customers like dirt. The feds should’ve let your company collapse back in 2008/09.

We are very sorry to hear this, @MikeNH. If you send us a private message with your VIN or case number, we can further look into your case information for extra support.

Blair
Jeep Cares

Sponsored

 

[MikeNH]

We are very sorry to hear this, @MikeNH. If you send us a private message with your VIN or case number, we can further look into your case information for extra support.

Blair
Jeep Cares

They ask for this info then don’t write back. Just as useless as the clown on the phone. Jeep doesn’t care about the people who buy their vehicles.

 

[JeepCares]

They ask for this info then don’t write back. Just as useless as the clown on the phone. Jeep doesn’t care about the people who buy their vehicles.

Hi @MikeNH,

We apologize for the delayed response. We have answered your private message. Thank you for your patience.

Blair
Jeep Cares

 

[MikeNH]

Hi @MikeNH,

We apologize for the delayed response. We have answered your private message. Thank you for your patience.

Blair
Jeep Cares

Saying you have reached out to my case manager (who has been useless and unhelpful) is not a response. What are you doing to expedite the transfer case to the dealership?

 

[MikeNH]

Crickets as usual from all involved. I had to call the dealer myself for an update. T-Case should arrive Thursday so with the holiday it probably means another weekend without the truck. All this nice weather I’ve missed having to pay myself for some tin can Mazda that isn’t suitable considering I bought a truck for a reason.

thanks a bunch Jeep customer service.

 

[JeepCares]

Crickets as usual from all involved. I had to call the dealer myself for an update. T-Case should arrive Thursday so with the holiday it probably means another weekend without the truck. All this nice weather I’ve missed having to pay myself for some tin can Mazda that isn’t suitable considering I bought a truck for a reason.

thanks a bunch Jeep customer service.

Hi @MikeNH,

We greatly apologize for your vehicle experience. We have again documented your concerns in your case notes and have asked your case manager to contact you as soon as possible. Thank you for your patience.

Blair
Jeep Cares

 

[MikeNH]

Jeep got the T-Case in today. I'm out $1,000 in rental fees until the useless rep gets me a check. Can't wait for this POS to break again. Remember, Jeep does not care about us.



This breakdown ruined my summer vacation plans. I will not forgive you for this.

 

[AmosMoses]

Make sure you guys are leaving reviews for businesses that are reviewable on Google maps etc. Its an important consumer tool that can help others in the future and businesses right their course.

 

[Hootbro]

This breakdown ruined my summer vacation plans. I will not forgive you for this.

You need a Voodoo doll.

 

[MikeNH]

Traded it in today somehow without taking a bath on an F-150. After so many problems so early I could never trust it. I love Jeeps but that one was a lemon. Happy trails folks. Take care.

 

[ShadowsPapa]

You need a Voodoo doll.

Damn, dude, you are really heartless - those are HUGE pins! Those are more like nails.

 

[Hootbro]

Traded it in today somehow without taking a bath on an F-150. After so many problems so early I could never trust it. I love Jeeps but that one was a lemon. Happy trails folks. Take care.

Sponsored