I’m new here - could be great…

[Janster]

pretty much, customer service now sucks and people are lazy

Amen to that……. the lack of details, lack of communication, the lack motivation… is everywhere!!

Things are so bad, that I’ve put myself into a **follow up** mode with everything (because, I’ve gone thru far too many F’ups). I send follow up emails or phone calls to confirm these people did their jobs correctly and the results (of said transaction, service, or whatever) is going to occur as expected.

And even when you follow up, the goof balls on the phone apparently can’t read details off a computer screen. …..Let me put you on hold ….

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[ShadowsPapa]

Amen to that……. the lack of details, lack of communication, the lack motivation… is everywhere!!

Things are so bad, that I’ve put myself into a **follow up** mode with everything (because, I’ve gone thru far too many F’ups). I send follow up emails or phone calls to confirm these people did their jobs correctly and the results (of said transaction, service, or whatever) is going to occur as expected.

And even when you follow up, the goof balls on the phone apparently can’t read details off a computer screen. …..Let me put you on hold ….

It's one reason when I find a place or person/persons doing a decent job, I stick with them, and explain WHY I am sticking with them. The more they understand the why, then maybe....................

We ran a quilt shop - a retail store selling fabrics, supplies and notions for quilters. We were not alone in the area - in fact, 2 blocks north was a shop that had been there for many years and was well-known. There were at least 3 other locations in the DSM area at the time.
I'll never forget some of the comments from customers in the first couple of years - "I'm never going back to that other store - this is my new favorite" and when my wife talked to them about it - they cited "customer service, friendliness" and so on. Anyone can sell products, it's the service behind the sales, how friendly is the staff without hovering or being pushy, being honest about products, pointing out both good and bad of the various choices and even if you did no wrong at all, if a customer complained (oh, boy, there's a story there!) you "made it right", blaming yourself (even if it was the customer who was wrong). Others see that. Eventually, we had people mention our store even in other states when attending events. It was the customer service.
Two other area stores went bust and closed while we had our store. We finally got burned out (we both had full time jobs besides the store!!) and decided enough - and sold it.
The woman who bought it ran it into the ground inside of a year, went bust and walked away, bills unpaid and so on.

 

[Supazuk]

Amen to that……. the lack of details, lack of communication, the lack motivation… is everywhere!!

I needed a part looked up the inventory of a national chain nearish by, none there However we were planing a mini road trip and would be passing by a location that had all parts .... I had part numbers with me. I walked in the store phones are ringing pimply kind staring a 1157 asking the year make model to a guy who said it came out of his trailers turn signal .... he wonders over tthe bulbs and disappears, I'm left at the counter can hear people out back and the phones are still ringing .... so i wonder over the computer look up the part confirm they have it and 2 other parts i need ..
make them a list and out comes the Store manager.

Now "I GAVE HER THE PART NUMBERS", she comes back with the wrong parts...... (I do suppose most people want the garbage eco part) back she starts to go, phone still ringing ..... I said I can wait while you take the phone .....
I get my parts pay and see the kid still stumbling to figure the bulb out as I walk out phones are still ringing

 

[Jteakus]

Typical day at:
A. O'Reilly Auto Parts
B, Auto Zone
C. Advance Auto Parts
D. All of the above, unfortunately

 

[Supazuk]

Typical day at:
A. O'Reilly Auto Parts
B, Auto Zone
C. Advance Auto Parts
D. All of the above, unfortunately

Btw store manager's excuse i was in the middle of and interview ...... I was never offered me the job lol
*edit*
at reaction score of 999 next hit 1000!

 

[Jteakus]

There you go, 1K

 

[Supazuk]

There you go, 1K

haahah

 

[Supazuk]

Typical day at:
A. O'Reilly Auto Parts
B, Auto Zone
C. Advance Auto Parts
D. All of the above, unfortunately

napa is even getting there as well as dealerships

 

[Supazuk]

It's one reason when I find a place or person/persons doing a decent job, I stick with them, and explain WHY I am sticking with them.

I had a parts store that i could count on but got transferred they let me use the computer look up my parts and view my sales history so i could find my parts (awesome when you have a hybrid buggy or my custom cars) but i had to move on

 

[Charles 236]

Back in the day, we had a parts man at my current dealership that could find any Mopar parts that I wanted. He, like most good parts men, remembered a lot of numbers, even after they were dropped from the catalogs. I once needed a torque converter lockup spring from a TSB that had become obsolete. He didn't find it in the books, so he asked, "You mean the purple spring?" I told him yes, and he went right to it. Gave it to me, since it wasn't in the books anymore.

 

[stoneknives]

Wait a minute, Don, did you just finish reading:

this is like the gist of the whole first chapter.

I wouldn't know. I got thrown out of that class.

 

[Chasm]

Typical day at:
A. O'Reilly Auto Parts
B, Auto Zone

I stopped going to Auto Zone the day a manager screamed at me that they don't carry anything "that old" while I was holding a printout of the item in their inventory. Knowing t was there was the only reason to go there in the first place.

 

[Hootbro]

I stopped going to Auto Zone the day a manager screamed at me that they don't carry anything "that old" while I was holding a printout of the item in their inventory. Knowing t was there was the only reason to go there in the first place.

Counter Monkey's at my local AutoZone get pissed because I shop almost 100% of the time by part number only that I already know ahead of time. They want "Year, Make, Model & Engine size" and I just show them the piece of paper with the part number and say nothing else. They act like I am asking for a 100' roll of Fallopian Tube.

 

[Chasm]

I shop almost 100% of the time by part number only that I already know ahead of time.

I used to have the same problem with them. The farm truck I drove for the farmer I worked for was pieced together like a Johnny Cash Cadillac. They would regularly tell me "that part won't fit the truck you pulled up in"... just give me the part, I will give you money...

And I regularly had them try to give me 250 ci parts for my Ford 300. Once for a dist cap I walked out to my truck, pulled mine out, walked in and put the still-boxed cap they were trying to sell me inside of mine. (a 250 cap is like 3" and a 300 cap is like 6")

 

[Janster]

It's one reason when I find a place or person/persons doing a decent job, I stick with them, and explain WHY I am sticking with them. The more they understand the why, then maybe....................

Agreed….. We do the same.

However…. there are some things that you just can’t ‘get away from’.

Dealing with health insurance companies / claims, dealing with banking / investment entities, dealing with car insurance companies or any company that has a ‘call center’ in some foreign country (no offense).

Seems, everytime you turn around…..(for example), you get bloodwork done, and although they have all your current insurance information (for 2025)…… they still send the claims to the wrong insurance company (from 2024). Or…..you make an adjustment with your investments, you get confirmation (either online, email, or on the phone) yet a few days later…nothing and you’re making phone calls …WTF?? OMG..it’s ridiculous the hoops you gotta go thru.

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