Buyer Beware

[IamPro2A]

I've had Jeeps for a long time, so I've been dealing with @Quadratec a long time. They've always resolved any problems, not always the way I hoped, but I still came out ahead.

The first point I will make is the shipping dept is not the customer service dept. That may seem obvious, but in the past, their shipping dept has sent replacement parts out to my address because CS asked them to, but shipping apparently did not have my account info so I never got tracking info from them, the parts just showed up.

The second is to confirm what others have said about manufacturers and prepackaged items. In my most recent "issue", they could not replace some defective mounting brackets for my running boards. The offered to replace the entire running board kit, or refund my purchase. Since the running board kit was out of stock at the moment (shipment was on the way from manufacturer, so I would have had to wait a week or 2 before I got it) I took the refund, and then fabbed new brackets myself. So, wasn't the outcome I had hoped for, but my running boards ended up costing me about $15 in materials and an extra hour of labor, so they certainly kept me as a customer.

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[JLPeekaboo]

Yeah I stopped buying from Quadratec a long time ago. They are a horrible company to buy from. Customer service is a joke and if their website says something is in stock, it never fails. A week later after placing an order you'll get an email saying its out of stock and on back order. They only thing they are "sometimes" good for is to price match against when buying from literally anyone else.

Thanks for the headsup, I was gonna order from them but seeing this has changed my mind.

 

[Rusty PW]

Quadratec over the years have been hit or miss. Some swear by them. Others swear at them. Some had their issues taken care rather quickly. Others never did get anything resolved.

 

[bdubya73]

Update, on Friday 4/3 I talked to the shop and they were willing to revert the parts that they had installed back to factory so I could at least have my ride back. Great group of guys, if you're ever in need of a mech in N Ga. They also threw on my 35"s in the process and put on the new Bilstein shocks. So the ride quality is better and the new setup is a little beefier than before. Still no word from @Quadratec about the missing front coils. But ... at least now I can just keep calm and jeep on... at least until I either GET the missing springs or go down the path of trying to send the incomplete package back.

 

[Quadratec]

Update, on Friday 4/3 I talked to the shop and they were willing to revert the parts that they had installed back to factory so I could at least have my ride back. Great group of guys, if you're ever in need of a mech in N Ga. They also threw on my 35"s in the process and put on the new Bilstein shocks. So the ride quality is better and the new setup is a little beefier than before. Still no word from @Quadratec about the missing front coils. But ... at least now I can just keep calm and jeep on... at least until I either GET the missing springs or go down the path of trying to send the incomplete package back.

Good afternoon Brandon,

I am so sorry for the inconvenience/delay/trouble you have endured with this order. Please send us a private message with the order number, so I can take a further look into this and see how I can help!

Hope you have a great rest of your day!
Ice

 

[JulesAo]

I did. Clayton springs, rear bent track bar. Core 4x4 control arms, front track bar, steering linkage. Teraflex front geo brackets, rear track bar relocation bracket. JKS front adjustable spring seats with hydraulic bump stops. Steersmarts steering box brace. King shocks. RockJock rear driveshaft drop. Fox ATS adjustable steering dampener.

Where does Core 4x4 fit on the quality scale? Are they as good as Steer Smarts? Apex? RPM?

Are they more of a value buy, or top tier?

Would you trust them for drag links, trac bars (seems you have one, how's it working out?), tie rods, etc.?

 

[Freems]

I’d like to order a burger with only ketchup.
My burger comes out the window with everything but ketchup.
We’ll make you a new burger as ordered, we can not take food back through the window.
My next burger comes out the window, this time only with mustard.
We’ll make you a new burger as ordered, we can not take food back through the window.
Any chance you could double check to see if it only has ketchup on it. Thanks
Waited ten more minutes in line, finally someone comes to the window and asks, what can I get for you today?

QT Staff

 

[Rusty PW]

Where does Core 4x4 fit on the quality scale? Are they as good as Steer Smarts? Apex? RPM?

Are they more of a value buy, or top tier?

Would you trust them for drag links, trac bars (seems you have one, how's it working out?), tie rods, etc.?

Core is top shelf like Clayton, Metalclock, etc. Their steering linkage uses Apex tie rod ends. I have their Crawl series control arms, steering linkage, and front track bar. Been 2 yrs now with no issues.

 

[JulesAo]

Core is top shelf like Clayton, Metalclock, etc. Their steering linkage uses Apex tie rod ends. I have their Crawl series control arms, steering linkage, and front track bar. Been 2 yrs now with no issues.

Really? I was looking at Steer Smarts for a drag link, trac bar, and tie rod. You think Core is on par? And you think aluminum does better than the steel?

 

[Rusty PW]

Really? I was looking at Steer Smarts for a drag link, trac bar, and tie rod. You think Core is on par? And you think aluminum does better than the steel?

Core steering linkage is 2" in diameter. So keep that in mind if you go that way. If you do, get the steering stabilizer mount at the same time. It will save you time later on. Aluminum vs steel. Most like the aluminum because if it gets hit. It flexes more than steel. Steel stays bents. I'm happy with my set up.

 

[JulesAo]

Core steering linkage is 2" in diameter. So keep that in mind if you go that way. If you do, get the steering stabilizer mount at the same time. It will save you time later on. Aluminum vs steel. Most like the aluminum because if it gets hit. It flexes more than steel. Steel stays bents. I'm happy with my set up.

what exactly is your setup?

 

[Jteakus]

I'm still digging the blue diff covers Russ

 

[Rusty PW]

what exactly is your setup?

Steering linkage? All Core Crawl. Steering stabilizer is a Fox ATS. Steering stabilizer relocation bracket on the axle is a Clayton. All control arms, Core Crawl. Rear track bar is a bent Clayton. Springs are Clayton. Shocks are King remote with adjusters.

 

[Rusty PW]

I'm still digging the blue diff covers Russ

It needs redone. They got some battle scares on them.

 

[Jteakus]

Character marks

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