Manual Transmission Club

[lukem80]

Luke, I'm calling BS!

if my $50,000 jeep truck don't crunch gears like my AX15 transmission did in 2002 then I don't WANT IT.

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[Thorn-Engineering]

if my $50,000 jeep truck don't crunch gears like my AX15 transmission did in 2002 then I don't WANT IT.

I meant on buying a Taco..... LOL

 

[cgflyer]

5 days now in JB according to chat...but onto some more important topics...What are you all planning on doing with builds? I'm confident 35's and stock gears will be fine and that is probably what I will start out with. I saw some JT's at Bantam with 37's and not sure i actually liked them, especially with stock fenders, but anyone already planning on going with 37's and if so, regearing?

 

[Thorn-Engineering]

5 days now in JB according to chat...but onto some more important topics...What are you all planning on doing with builds? I'm confident 35's and stock gears will be fine and that is probably what I will start out with. I saw some JT's at Bantam with 37's and not sure i actually liked them, especially with stock fenders, but anyone already planning on going with 37's and if so, regearing?

Coming from a JKUR 6-speed with 35's, any larger tire would need regearing to utilize 6th gear on anything other than a downhill run.

 

[Kulahpac]

Ordered May 6th. D status on may 14th.... Still in D status on Aug. 6... So much for 30 days...

 

[chrcal14]

Hi Thorn-Engineering,
We do understand your frustration. Unfortunately, our team is given limited resources regarding vehicle orders. We have the ability to look up your current status as well as provide an estimated shipping date if one is available. However, we are not able to identify why a certain vehicle may be delayed. I do apologize as I know this is not the answer you were looking for.
Alex
Jeep Social Care Specialist

No need to apologize. We all know the support people are just doing their jobs within the limits of the scope provided to them.

For that matter, when I think about Jeep and this vehicle in particular, I think the designers who conceptualized it, the engineers who brought that design to functional life, the folks who created the production process and built the assembly line, and the people who actually build them have created a great product. We're big fans!

Can't speak for others, but my issue is with who chose the production strategy, and who created the customer support structure. That's a confounding, frustrating mess. First, no one can make any intelligible sense of how orders are chosen for production, and when so many people that ordered so long ago are continually passed by, you'd have to be obtuse to not understand what sort of feelings that creates for your customers. So, if for whatever reason that process needs to be the way it is, a strong, informative support system to give them some level of certainty would allay a lot of consternation.

All I want to know is...

1. When can I reasonably expect to get the product I ordered?
2. If that can't be provided, what the issue is that's preventing it?

I didn't even start asking questions until it became clear that I wouldn't have it in a 12 week window. I think that's reasonable. It would be a shame that I might not have my truck because no one could call and say "Hey, we're out of body colored hard tops for 6 weeks, would you take one in black?". I can't even get a level of dialog with anyone to make sure there's not a technical issue with my order. I have no idea whether all is well or whether I might very well wait forever, wasting time I could have been using to reorder or utilize funds for other purposes.

I can't even get Jeff by email to answer "Can this order be cancelled?". I sent that a week ago, and again yesterday.

I'm going to try by phone now.

 

[chrcal14]

FYI... phone was nice, friendly, professional, and ultimately said... email Jeff.

 

[Jhenry17251725]

Alex, thank you. I don't feel anyone is surprised at the inconsistency in scheduling or lack of usable information that can be provided. That is part of the production world, especially on this scale. The concerning part is providing information back to a customer that is inaccurate to what they already know. Being in "D" status for a long time (30+ days), then to be told by FCA chat that you've only been in "D" status for nine (9) days, is beyond aggravating and is how quality customers are lost. Personally, I hope my order/experience does not go down the same path. Jeep has an incredible brand AND an incredible following/family. Forums like this are a great example of that. We are all here for each other, but would like to feel important from a "buyer" stand point. Other than buying a house, these orders/purchases are the second largest investment for most of us. We can't help but be excited, but also don't want to fell like just another statistic.

Preach brother

 

[AlwaysRecord]

No need to apologize. We all know the support people are just doing their jobs within the limits of the scope provided to them.

For that matter, when I think about Jeep and this vehicle in particular, I think the designers who conceptualized it, the engineers who brought that design to functional life, the folks who created the production process and built the assembly line, and the people who actually build them have created a great product. We're big fans!

Can't speak for others, but my issue is with who chose the production strategy, and who created the customer support structure. That's a confounding, frustrating mess. First, no one can make any intelligible sense of how orders are chosen for production, and when so many people that ordered so long ago are continually passed by, you'd have to be obtuse to not understand what sort of feelings that creates for your customers. So, if for whatever reason that process needs to be the way it is, a strong, informative support system to give them some level of certainty would allay a lot of consternation.

All I want to know is...

1. When can I reasonably expect to get the product I ordered?
2. If that can't be provided, what the issue is that's preventing it?

I didn't even start asking questions until it became clear that I wouldn't have it in a 12 week window. I think that's reasonable. It would be a shame that I might not have my truck because no one could call and say "Hey, we're out of body colored hard tops for 6 weeks, would you take one in black?". I can't even get a level of dialog with anyone to make sure there's not a technical issue with my order. I have no idea whether all is well or whether I might very well wait forever, wasting time I could have been using to reorder or utilize funds for other purposes.

I can't even get Jeff by email to answer "Can this order be cancelled?". I sent that a week ago, and again yesterday.

I'm going to try by phone now.

100%. I see trucks being delivered every day and it’s driving me nuts. Builds being completed that were placed months, literally months after my order was placed. JB for 20 something days now and nobody can give me an answer as to why. It’s dumb - it’s bad business, Jeep wrote checks they couldn’t cash.

 

[chrcal14]

5 days now in JB according to chat...but onto some more important topics...What are you all planning on doing with builds? I'm confident 35's and stock gears will be fine and that is probably what I will start out with. I saw some JT's at Bantam with 37's and not sure i actually liked them, especially with stock fenders, but anyone already planning on going with 37's and if so, regearing?

I already have 37s ordered, re-gearing to be determined. I'm hoping Rubicon 4.10s will be ok. I'm not going to hardcore rock crawl or anything, and I have a pretty light foot. However, I work and hunt in places with huge ruts and craters, so clearance is a big draw for me. I'll putter through them in a low gear. Slathered in mud most of the time I'm sure.

I have a 2012 JKUR with a 6 speed and 35s with 4.10s. 6th is really tall, and the JT 6th is taller. But, seeing the ratios, it hardly matters. 5th is the old 6th. 6th will probably only see the light of day on highways at 70.

I'll see if the balance is ok, if not I'll probably go for 4.56. I don't want it to be screaming RPMs at highway speeds.

 

[AlwaysRecord]

Okay one more thing - this business with Jeff - is ridiculous, how could they direct everyone to this automated response and think it will suffice!!??

-tires, I had the dealership order Nitto Trail Grapplers M/T. 35x11.50R17 with the Mopar lift - can’t wait!!

 

[Jtny213]

5 days now in JB according to chat...but onto some more important topics...What are you all planning on doing with builds? I'm confident 35's and stock gears will be fine and that is probably what I will start out with. I saw some JT's at Bantam with 37's and not sure i actually liked them, especially with stock fenders, but anyone already planning on going with 37's and if so, regearing?

I currently have 35s on my rubicon JT. No lift needed because it’s the rubicon model and no gearing.

 

[JeepCares]

No need to apologize. We all know the support people are just doing their jobs within the limits of the scope provided to them.

For that matter, when I think about Jeep and this vehicle in particular, I think the designers who conceptualized it, the engineers who brought that design to functional life, the folks who created the production process and built the assembly line, and the people who actually build them have created a great product. We're big fans!

Can't speak for others, but my issue is with who chose the production strategy, and who created the customer support structure. That's a confounding, frustrating mess. First, no one can make any intelligible sense of how orders are chosen for production, and when so many people that ordered so long ago are continually passed by, you'd have to be obtuse to not understand what sort of feelings that creates for your customers. So, if for whatever reason that process needs to be the way it is, a strong, informative support system to give them some level of certainty would allay a lot of consternation.

All I want to know is...

1. When can I reasonably expect to get the product I ordered?
2. If that can't be provided, what the issue is that's preventing it?

I didn't even start asking questions until it became clear that I wouldn't have it in a 12 week window. I think that's reasonable. It would be a shame that I might not have my truck because no one could call and say "Hey, we're out of body colored hard tops for 6 weeks, would you take one in black?". I can't even get a level of dialog with anyone to make sure there's not a technical issue with my order. I have no idea whether all is well or whether I might very well wait forever, wasting time I could have been using to reorder or utilize funds for other purposes.

I can't even get Jeff by email to answer "Can this order be cancelled?". I sent that a week ago, and again yesterday.

I'm going to try by phone now.

Hi chrcal14,
Thank you for your response and feedback. It sounds as though you currently have a case opened. If you would like to send us a private message with your case number, I would be happy to look into this further for you.
Alex
Jeep Social Care Specialist

 

[Thorn-Engineering]

Alright, I'm due for some good news and sharing from someone, anyone? I have been seeing more and more 6-speed Rubicons come through the tracker, so I am sure there are Sports and Overlands being built as well. I e-mailed Jeff looking for an update, with no response, and am doing my best at not going on to chat. Anything positive going on?!

 

[Troutman]

Alright, I'm due for some good news and sharing from someone, anyone? I have been seeing more and more 6-speed Rubicons come through the tracker, so I am sure there are Sports and Overlands being built as well. I e-mailed Jeff looking for an update, with no response, and am doing my best at not going on to chat. Anything positive going on?!

sorry bud i got nothing

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