Blue screen backup camera

[TheBostonGladiator]

Anybody experience a blue screen on the backup camera when in reverse? Followed by the audio skipping weather on FM/AM, Satellite radio, or iPhone.

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[JeepCares]

Anybody experience a blue screen on the backup camera when in reverse? Followed by the audio skipping weather on FM/AM, Satellite radio, or iPhone.

Hi TheBostonGladiator,
We can see why this might be concerning to see, and we are sorry for the trouble you are experiencing with your backup camera. We recommend bringing this to the attention of your dealer- Feel free to send us a private message during your visit for additional support.

Kathryn
JeepCares

 

[Williamwim]

Have you checked the connection? Is the problem with wiring? My rearview camera had a similar problem to yours. The seller helped me to solve the problem. There are two reasons, you can check it. One is the connection problem, you can reconnect it following your instruction; Another is the compatibility. You can check whether the DVD supports the car backup video. Not sure if it is helpful for you.

 

[TheBostonGladiator]

Anybody experience a blue screen on the backup camera when in reverse? Followed by the audio skipping weather on FM/AM, Satellite radio, or iPhone.

UPDATE: I had scheduled a service to fix this issue but two days prior to my appointment the blue screen issue stopped occurring, and hasn’t happened since.

Had the vehicle for only a week when it happened. It’s now been a month since I’ve had the vehicle and only had that issue that one time.

 

[JeepCares]

UPDATE: I had scheduled a service to fix this issue but two days prior to my appointment the blue screen issue stopped occurring, and hasn’t happened since.

Had the vehicle for only a week when it happened. It’s now been a month since I’ve had the vehicle and only had that issue that one time.

Hi, I'm sorry to hear this. Please let me know if you need any additional assistance with your appointment. I would be happy to help.

Alison
JeepCares

 

[jhale1800]

This issue just started for me yesterday. I intermittently had the blue screen when using the backup camera, but turning the Jeep off and back on usually fixed the issue. Yesterday, I got the blue screen, and then the radio started skipping with every input. It didn't matter if it was FM, Sirius, or Android Auto, the skipping occurs every couple of seconds. Has anybody figured out a fix?

 

[JeepCares]

This issue just started for me yesterday. I intermittently had the blue screen when using the backup camera, but turning the Jeep off and back on usually fixed the issue. Yesterday, I got the blue screen, and then the radio started skipping with every input. It didn't matter if it was FM, Sirius, or Android Auto, the skipping occurs every couple of seconds. Has anybody figured out a fix?

Please let us know via private message if you decide to have your dealer look into this. We would like to have this documented and have a case escalated on your behalf so a Case Specialist can work with your dealer to help find a potential solution.

Alison
JeepCares

 

[Cburgess33]

I had this happen twice after the security update was downloaded and applied . Haven’t seen it since then nor did I encounter it before that . I have had mine since june2019.

 

[Tin Man]

I just had this happen. I was sitting in my truck in a parking lot. I turned engine on and tried to reverse out of my spot. When I did no camera available. So I then just backed it up to the parking spot behind me. There I did a quick search to see if it was a common problem and tried to watch a You Tube video on Jeep Blue Screen. When I did that I got the skipping audio

 

[Mrtaylor1982]

Anyone ever find an actual fix for this? I’ve got intermittent blue screen also with radio going out. It’s 2 weeks old and 700 miles. It’s been into service once last week and had loss of communication, low voltage codes stored. Replaced some connectors and the auxiliary battery. However today less than a week later it did it when I started up.

 

[jhale1800]

I took mine in for service. The rear backup camera was replaced, and I didn't have an issue for a while, but it started happening again a couple of weeks ago. I'm going to bring it back in sometime soon.

 

[Mrtaylor1982]

I took mine in for service. The rear backup camera was replaced, and I didn't have an issue for a while, but it started happening again a couple of weeks ago. I'm going to bring it back in sometime soon.

did you have the volume issue as well?

 

[jhale1800]

did you have the volume issue as well?

Yes. The radio skips every couple of seconds.

 

[JeepCares]

I took mine in for service. The rear backup camera was replaced, and I didn't have an issue for a while, but it started happening again a couple of weeks ago. I'm going to bring it back in sometime soon.

Hi, I'm sorry to hear this. Please let me know if you plan on visiting a dealership for this concern. I would be happy to open a case for you.

Alison
JeepCares

 

[Mrtaylor1982]

Yes. The radio skips every couple of seconds.

Same issue then, curious what they say. Mine did it again yesterday.

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