Oracle lights - they are expensive disposable lights

[WILDHOBO]

Not sure if you saw my response, but you can purchase just one!

Why was their light not warrantied, as it’s apparently less than 1 year old?

Sponsored

 

[ORACLElights]

Why was their light not warrantied, as it’s apparently less than 1 year old?

Rob confirmed that this was a 2 year old product, meaning it is out of warranty. We are already working together on a purchase of a single side.

 

[WILDHOBO]

Rob confirmed that this was a 2 year old product, meaning it is out of warranty. We are already working together on a purchase of a single side.

His post says June of 2021

 

[ORACLElights]

His post says June of 2021

I am sorry, That was a mistype. It was 2020 and they are out of warranty. The fact still remains for 600 dollar lights I should be able to buy a replacement or pay to have it fixed.

 

[CerOf]

His post says June of 2021

Rob states in a separate post that it was a typo. Should have said June 2020

 

[WILDHOBO]

Gotcha. So that explains the warranty. Thanks. Why was he originally told that he’d need to purchase a new pair? Did that change once the issue was posted in this forum? Why do Oracle customers need to make a public stink before they are supported?

 

[ORACLElights]

Gotcha. So that explains the warranty. Thanks. Why was he originally told that he’d need to purchase a new pair? Did that change once the issue was posted in this forum? Why do Oracle customers need to make a public stink before they are supported?

I am investigating this currently and working with Rob to resolve his issue.

Thanks for your feeback and posts, Oracle is handling this directly.

 

[BAT]

Not sure if you saw my response, but you can purchase just one!

Yes thanks for the update good to know. I have not had any issues with my lights but good to see if one goes out I can just get a replacement light to plug in quickly

 

[cshoem286]

I ran into support issues as well with the LED bulbs. I love the kits, but had a bad led transformer (?... Box that attaches to the bulb) and they wouldn't replace forced me to buy a complete set. They did offer a discount, but at the end of the day these parts for their Kits should be available.

Also had a horrible experience with TrailRax another sponsor of the site ... The admins should be working with these vendors not against us the patrons.

--- Christopher Shoemaker

 

[Tommyd]

dang!!! I bought my bi leds about 6 months ago before I became a member here. I wishing I hadn’t now. They have been great so far but I hope they last! Anyone running them with good luck?

 

[Forum Crawler]

You get what you pay for, and since I can afford better, I buy bettera, because I know if I have an issue with my Baja Designs lights then I have a company who will help and shops all across the country that sell service parts.

THIS

 

[DocMike]

I agree, you get what you pay for but $600 for headlights is a bit of change.

THIS

 

[MoDean]

I agree, you get what you pay for but $600 for headlights is a bit of change.

This x 100. Oracle's products are not cheap. For what they are charging, customer service should be top drawer when someone has a problem.

 

[LostWoods]

I agree, you get what you pay for but $600 for headlights is a bit of change.

True, but I know people with 10 year old BD lights that came off their race truck and now light up their casual rigs. They've been beaten and abused and still keep on rocking. Barring some freak thing, the $2k lights I have on the truck will probably be the last lights I need given they have what is an effective lifetime warranty.

I went through half a dozen budget LED lights that failed or leaked and eventually bit the bullet. The first time I clicked my pair of LP6 lights on, I decided in that moment I didn't need more forward lighting. The difference between real LED lighting and the Amazon special stuff is unreal.

 

[BAT]

dang!!! I bought my bi leds about 6 months ago before I became a member here. I wishing I hadn’t now. They have been great so far but I hope they last! Anyone running them with good luck?

I've been running them for well over a year and have no issues. Fantastic upgrade over the halogen lights I had

Sponsored