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“Connection Services requires service”

Fishpilot

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2022 Gladiator Sport S. Just curious has is anyone have been able to resolve this at the dealership or at home hack? I still have a U Connect subscription that works fine. Even though the ASSIST has a red called alert light illuminated, it still works. Thanks. It’s just annoying on every start.



Jeep Gladiator “Connection Services requires service” IMG_6789


Jeep Gladiator “Connection Services requires service” IMG_6790


Jeep Gladiator “Connection Services requires service” IMG_6791
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Fishpilot

Fishpilot

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SUCCESS so far
After a deep dive on the net, I find that there is a module Mopar TBM2 unit that is the brains of the UConnect system. It has inputs to the head unit and receives multiple antenna inputs from XM, cellular, and GPS. This unit is very easy to access. Just pull and remove the trim panel under the steering wheel. Here is what I did, I push all connections including the color coded antenna wire to insure they were fully seated. Then I removed the grey power cord (the one circled in red) and reinserted. The release for this is requires two steeps to release the lever holding the plug - a bit tricky. After this I have been going a week with No annoying alerts on the head unit.

Jeep Gladiator “Connection Services requires service” IMG_6912


Jeep Gladiator “Connection Services requires service” IMG_6913
 
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Hootbro

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Would not be the first time a connector reseat fixed something.

I would suggest spraying the contacts down with some contact cleaner like Deoxit D5.
 

biplaneguy

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I had the same problem. Took four visits to the dealer (under warranty) but they finally fixed it, by replacing the antenna which is apparently behind the dash trim.
 
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Fishpilot

Fishpilot

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I had the same problem. Took four visits to the dealer (under warranty) but they finally fixed it, by replacing the antenna which is apparently behind the dash trim.
I'm out of warranty. I felt like I got lucky. Hopefully this will help others.
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