Bad news from my dealer. Jeep arrived with issue.

[Gray_Bison]

Hang on. They can't get the sensor, so they need to replace the entire rear axle assy? What does the t-case sensor have to do with the rear axle? That makes no sense. Are they confusing that with the locking differential? Is the locker not working, and the 4WD is actually fine?

What if anything else should I ask for? The extended warranty is great but it sure doesn't hurt to ask. My MIL is out of state right now so she doesn't need her car but I see what your saying.

I get what WXman is saying, and he has a point. I just figured they wanted the whole set up so they can diagnose it in house. Again not familiar with how they operate tho.

I would ask for at minimum a break down of whats being replaced and why, how does it work in conjunction with the bad sensor. Talking to a tech or service manager is best. A lot of sales people are not mechanical and might not understand what they were told or read. Not to mention it's a good opportunity to learn about how your truck operates if your not already familiar.

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[gsxr310]

I would take the $0 deductible 7 year warranty especially if they are replacing the whole rear end. Just my $0.02. I think that is a pretty good deal.

I would do this as well!!

 

[Gatorized]

As many have chimed in, you have to make that decision to keep it or ask for new replacement. If I was in this situation, I would take the $0 deductible 7 year warranty especially if they are replacing the whole rear end. Just my $0.02. I think that is a pretty good deal.

Agree. Any one of us could have had this issue and it was fixed at the factory... and we didn’t get an extended warranty!

 

[ShadowsPapa]

The rear differential has ZERO to do with it sensing being in 4wheel drive or not. It's always engaged, there's no sensor there related to 4H or 4L or 2H.
The ONLY thing back there is for the LOCKER on a Rubicon. Otherwise there's zip back there to do with 4 wheel drive.
Don't rely on a sales guy - go right to the tech. Sales people often don't even know how to operate the systems in these things, let alone how sensors work for what.

I still say it's mountain vs. molehill here.

When a dealer replaces a part under warranty the whole vehicle remains under the original factory warranty. If you have issues down the road, it's as if there was never a problem to begin with. And if it's an issue with something the dealer did, as an authorized rep of Jeep, the dealership must fix and eat it - or you get Jeep involved and trust me, no dealer wants that. I've had dealers trembling when I've brought in the big guns - and one service manager lost his job over it - and my car got fixed - with full warranty still in force in the end.
Once my JT bed cover was taken care of I could tell the service guy was a bit nervous that I communicated all was good and well with things - man, he kept after me to be sure it was ok and that I conveyed to Jeep that it was ok. I thought holy crap, it's a bed cover but this guy was all of a sudden acting like his next paycheck relied on me telling Jeep support things were now ok. I literally got two texts, a phone call and an email from 'em making sure it was ok and that I told Jeep it was ok.

Anyway, go to the TECH side - not the sales folks - get DETAILS. Make them walk you through what they found, is it LOCKERS, is it the 4 wheel drive system or the LOCKING AXLE, that sort of thing.
In any case, the warranty with 0 deductible is worth a bunch and I'd be all over it myself because once fixed, the Jeep will be fine. It will have new parts and be under not just warranty but a better warranty. It won't be any worse than if they had found this in Ohio and done this EXACT SAME SWAP - but in that case they would have fixed it and you'd have never known and not gotten anything out of it.
You know darned well they catch stuff like this all the time over there, they take out parts, swap other parts in and send them out! So what is the difference? You know about this one, that's it.

 

[wooderson]

I want to thank everyone for your help and opinions. I have decided to stick with my JT. The free extended warranty seems like a good deal for having to wait 2 more weeks. I do plan to go look at my Jeep with in the week and talk to a tech to get the exact details so at the very least I can learn more about me Jeep.

I can't quit you Gladiator !!!!

 

[wooderson]

All this talk might as well share some pictures of it.

 

[Factoid]

It amazes me they didn’t offer you a loaner. Perhaps they thought it would be an easy fix and you would have it soon. You need to ask.

 

[Factoid]

Oh...I didn’t know it was a gator. Now that changes everything!

 

[ShadowsPapa]

It amazes me they didn’t offer you a loaner. Perhaps they thought it would be an easy fix and you would have it soon. You need to ask.

If he's bought and paid for it - Jeep wave should cover that........... if it's not HIS yet, if he's not signed the papers, then technically he's not bought it.........

 

[wooderson]

If he's bought and paid for it - Jeep wave should cover that........... if it's not HIS yet, if he's not signed the papers, then technically he's not bought it.........

Yep that's what they told me when I floated the idea of loaner. It's no "mine" as I have not signed anything so I can understand.

 

[WhatExit?]

Yep that's what they told me when I floated the idea of loaner. It's no "mine" as I have not signed anything so I can understand.

C'mon man - ASK them (demand) to give you a loaner. Or, at the very least, get you a deeply discounted rental car at a local rental place. Most every dealer has a discounted rental car rate especially from Enterprise (the "cult" rental car company)

 

[ShadowsPapa]

C'mon man - ASK them (demand) to give you a loaner. Or, at the very least, get you a deeply discounted rental car at a local rental place. Most every dealer has a discounted rental car rate especially from Enterprise (the "cult" rental car company)

Man it would be SO COOL to be picked up by Enterprise!
WOW, but I don't think they'd make it up the Des Moines river??

 

[ZTMAN]

Yep that's what they told me when I floated the idea of loaner. It's no "mine" as I have not signed anything so I can understand.

I did not realize you have not signed anyting since you said your first loan payment was due 2/10. If they get it fixed to your satisfaction, great, if not, you have options.

 

[WXman]

All this talk might as well share some pictures of it.

Nicest looking truck I've seen on this forum to date. Perfect color, and the color matched top and fenders seals the deal. I'm a little jealous.

Let us know how this saga ends up. I'm curious if it's really the 4WD system, or if it's actually just a faulty locking differential that's giving them trouble.

 

[Factoid]

Yep that's what they told me when I floated the idea of loaner. It's no "mine" as I have not signed anything so I can understand.

Okay, I’m confused. Earlier you said your first payment is almost due. Doesn’t that mean you bought the truck?

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