Bestop soft rollup tonneau issue - not latching

[slothead]

Has anyone had problems with this tonneau cover? Mine worked great for a month or two and then it stopped latching. I can't get it to latch at qll now and have had to leave it open a lot! Bestop has contacted about it, but they have not solved the issue. They had me take photos of the latches so far, and they have done nothing with the photos as far as I know.

Tom

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[ExitLeft]

Has anyone had problems with this tonneau cover? Mine worked great for a month or two and then it stopped latching. I can't get it to latch at qll now and have had to leave it open a lot! Bestop has contacted about it, but they have not solved the issue. They had me take photos of the latches so far, and they have done nothing with the photos as far as I know.

Tom

I have the Bestop Soft EZ Roll in Twill. Only had it on for abut a week and and found one of the poles laying in the bed on one side; the plastic clip that holds the fabric to the bar broke. Didn't have it long enough to have your problem though. Have you tried loosening the tension screws at the front and then latching it? Maybe it's too tight? Although I don't see that as I thought mine was loose even with the tension screws adjusted all the way.
I emailed Bestop, sent them pics, and mentioned the looseness and the bar; they immediately replied and said they are sending me out another whole kit (but it's back ordered til the end of next week). Seems like great customer service thus far. Hopefully, they'll get you squared away, too.

 

[slothead]

I have the Bestop Soft EZ Roll in Twill. Only had it on for abut a week and and found one of the poles laying in the bed on one side; the plastic clip that holds the fabric to the bar broke. Didn't have it long enough to have your problem though. Have you tried loosening the tension screws at the front and then latching it? Maybe it's too tight? Although I don't see that as I thought mine was loose even with the tension screws adjusted all the way.
I emailed Bestop, sent them pics, and mentioned the looseness and the bar; they immediately replied and said they are sending me out another whole kit (but it's back ordered til the end of next week). Guess I'll wait and see how the next one is

Thanks EL!

 

[jebiruph]

I have the Bestop Soft EZ Roll in Twill. Only had it on for abut a week and and found one of the poles laying in the bed on one side; the plastic clip that holds the fabric to the bar broke. Didn't have it long enough to have your problem though. Have you tried loosening the tension screws at the front and then latching it? Maybe it's too tight? Although I don't see that as I thought mine was loose even with the tension screws adjusted all the way.
I emailed Bestop, sent them pics, and mentioned the looseness and the bar; they immediately replied and said they are sending me out another whole kit (but it's back ordered til the end of next week). Seems like great customer service thus far. Hopefully, they'll get you squared away, too.

The ribs on one of my bar plugs stripped and the the plug won't stay in the bar. It's not a problem until I try to open it, then the bar flops around. The support person I talked to originally thought they'd have to send a whole new cover, but then found the plug was available separately. They said it would be 5 weeks. I suspect it's a generic part, I just haven't got around to looking yet.

 

[jebiruph]

Has anyone had problems with this tonneau cover? Mine worked great for a month or two and then it stopped latching. I can't get it to latch at qll now and have had to leave it open a lot! Bestop has contacted about it, but they have not solved the issue. They had me take photos of the latches so far, and they have done nothing with the photos as far as I know.

Tom

Will it latch with the tail gate down? Post your latch pics.

 

[ExitLeft]

The ribs on one of my bar plugs stripped and the the plug won't stay in the bar. It's not a problem until I try to open it, then the bar flops around. The support person I talked to originally thought they'd have to send a whole new cover, but then found the plug was available separately. They said it would be 5 weeks. I suspect it's a generic part, I just haven't got around to looking yet.

Hmmm....wonder what they’ll send me then? A whole other kit or just the plug? as long as it works as intended I don’t care

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